Experts Reviews · Company report
Custom Maids Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Custom Maids Inc.

Fort Smith, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 90 post construction cleaning · 4.9★ from 429 Google reviews

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Maids Inc. is better than 91% of post construction cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Maids Inc. is better than 88% of post construction cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Maids Inc. is better than 89% of post construction cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Maids Inc. is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Maids Inc. is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Maids Inc. is better than 100% of post construction cleaning.A
100

Reviews for your job

Customers hired Custom Maids Inc. for 7 kinds of job.

Custom Maids Inc. for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$400–450
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$209
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 34 Google reviews tagged “General housekeeping” · showing 20

Jer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Hey Custom Maids team, Just wanted to send a shout-out and say thank you once again for another great job! We decided to go with a spring cleaning type service this time, and we are so pleased. We had a bit of a wish list – you know, those extra tough spots like getting the inside of the oven looking good. The…

Paid $400–450Great priceGeneral housekeepingDeep clean
Natasha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We had Custom Maids do a deep clean on our house and did an amazing job! Came home to everything clean, dust free and our floors spotless! So nice after a long day! Highly recommend!

Great priceStandard cleaningGeneral housekeepingDeep clean+ Punctuality+ Professionalism
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very good work and extremely professional

Reasonable priceGeneral housekeeping
Gregg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job and very thorough with their cleaning. Have used them before and will use them again.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Custom maids did an excellent job and covered everything they said they would. Very professional and trustworthy business. Definitely recommend them for your cleaning needs!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
JohnnaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an awesome job

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
ReeseLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had an excellent experience using Custom Maids and pleased with the quality of cleaning! The cleaners were on time, efficient, and worked the entire time they were here. Highly recommend!

General housekeeping+ Responsiveness+ Punctuality+ Quality
Pam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job. I was very impressed with the workers.🤗

Deep cleanGeneral housekeeping+ Professionalism
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very happy with this service and both the girls were professional. You guys went above and beyond my house has never looked so good. Thank you!

Deep cleanGeneral housekeeping+ Responsiveness+ Quality+ Professionalism
H4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These ladies are top notch fabulous! Everything looks and feels brand new. I couldn't ask for more.

Deep cleanGeneral housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
Christina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Custom Maids do a deep clean on my house and they did a fantastic job! I’ve never used house cleaning services before, and they made the process very smooth! The ladies were efficient with their clean and still did a thorough job.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
LauraLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They started with bathrooms, kitchen excellent job. They were confused about what needed dusting or polishing. I talked them through it. I scrubbed hallway walls while they did general cleaning. Over all nice I liked their work. Yes I would hire them again.

Deep cleanGeneral housekeeping+ Punctuality+ Professionalism
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I read the reviews online and decided I would give them a try. They did not disappoint. They came to do a deep clean and worked without stopping. They did such a great job that we decided to hire them on a regular basis. They really know what they are doing. They were professional and skilled at what they do.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

The women did a great job cleaning today. I really appreciate it

General housekeeping+ Quality+ Professionalism
TiaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We are always so pleased after our cleaning service. These ladies are professional and worked very hard the entire time they are here, they cleaned areas I didn't even think of - top to bottom for real. If you are looking for quality service I highly recommend them. They even spoiled our fur babies and that's a…

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Attentive and dependable. Open to feedback for fine tuning to address our individual preferences. Pet friendly!

Deep cleanGeneral housekeepingMoving-related cleaning
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love these ladies!!! They are always very professional and great at their job.

General housekeeping
judie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

these are dependable, professional people. the crews they send are great at their jobs and cheerful to boot. i highly recommend them

General housekeepingStandard cleaning
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had them do a deep clean of our house, and couldn’t be happier! Everything looks fantastic, they cleaned areas I didn’t even realize were dirty. Very professional, on time, and responsive to messages.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
CaitlinLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Really friendly and easy to work with.

Deep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Punctuality+ Quality

Show more general housekeeping reviews (14 more) →

Price

$450+88% vs typical post construction cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean124$259–$484
Standard cleaning100$158–$247
General housekeeping34$132–$209
Moving-related cleaning21$233–$423
Interior & exterior window cleaning4$176–$366
Office & workplace cleaning2$119–$283
Upholstery cleaning2—

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