Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Custom Maids Inc. 4.9 out of 5 based on 429 reviews, with the owner responding to 87 percent of them. Customers frequently praise the team for punctuality, thoroughness in deep cleaning, and professional communication regarding estimates. However, several low-star reviews criticize the company for failing to show up for scheduled appointments, not providing quotes, and leaving areas like baseboards or bathrooms inadequately cleaned.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
429 Google reviews we collected
Phrases our text analysis found in 365 written reviews
Price verdicts customers left with their Google review
Middle half of what 24 customers paid ($376–$809) · gold mark = category median.
How often each topic comes up in the written reviews
We read 365 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had let housework fall behind after a busy few months at work, and they did a great job putting everything back into order!”
“On time, very detailed, professional, and friendly.”
“that is not professional.”
“We recommend Custom Maids to anyone looking for a terrific cleaning service.”
“I'm sad to say that I would not recommend this company.”
“Beth has been very professional and prompt in her communication, and Mary did a great job with the deep clean.”
“In addition to rates were extremely affordable considering the very thorough job they did.”
“with a quote.”
“Their staff is friendly, trustworthy, and they tackle even the toughest cleaning challenges with ease.”
“They were super easy to work with and get a day they could come and clean the house.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Custom Maids Inc. for 7 kinds of job. Pick one to see what they paid and said.
A beautiful cleaning job that was very much needed. I had let housework fall behind after a busy few months at work, and they did a great job putting everything back into order!
Punctual, pleasant and hard working. My house was sparkling. More than I hoped for.
Hey Custom Maids team, Just wanted to send a shout-out and say thank you once again for another great job! We decided to go with a spring cleaning type service this time, and we are so pleased. We had a bit of a wish list – you know, those extra tough spots like getting the inside of the oven looking good. The…
I called and set up a designated day and time and even sent my credit card information to leave a required deposit. No one called or showed up, no request of a change nothing… I had set up a cleaning for $600 so I am not afraid to pay instead this company left me scrambling to figure out with out of town family on the way.
I have just started with the new maid service. And everything that I have experienced is excellent! I would recommend Them to anyone
We are moving and our house needed a deep cleaning. Our home hasn’t been this clean since we moved in 16 years ago. The girls did a wonderful job. I highly recommend Custom Maids.
| Job | Reviews | Category typical |
|---|---|---|
| Deep clean | 124 | $259–$484 |
| Standard cleaning | 100 | $158–$247 |
| General housekeeping | 34 | $132–$209 |
| Moving-related cleaning | 21 | $233–$423 |
| Interior & exterior window cleaning | 4 | $176–$366 |
| Office & workplace cleaning | 2 | $119–$283 |
| Upholstery cleaning | 2 | — |
4.9 ★★★★★ 429 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jennifer and Mary did an excellent job!
Thank you so much for the great review! We appreciate you!
Great service, good price, pleasant to work with
Thank you so much for the great review! We appreciate you.
They left the house spotless. Amazing job!
Thanks so much! So glad you love it, can’t wait to see you next time!
On time, very detailed, professional, and friendly.
Thank you so much for the kind words. We appreciate you!
A beautiful cleaning job that was very much needed. I had let housework fall behind after a busy few months at work, and they did a great job putting everything back into order!
Thank you so much for the great review! We’re so glad you were pleased.
Very polite & efficient, they even made the beds. Thank you!
Thank you so much. For taking time to give us a great review! We look forward to keeping your home clean for you.
Punctual, pleasant and hard working. My house was sparkling. More than I hoped for.
Thank you so much for the great review!
Hey Custom Maids team, Just wanted to send a shout-out and say thank you once again for another great job! We decided to go with a spring cleaning type service this time, and we are so pleased. We had a bit of a wish list – you know, those extra tough spots like getting the inside of the oven looking good. The ladies not only tackled all our special requests with a smile but also took care of all the usual cleaning, leaving our home nice and clean. We recommend Custom Maids to anyone looking for a terrific cleaning service.
Thank you so much for the wonderful review!
Very professional On time Did a very thorough job
Thank you so much for the great review Laurie! We look forward to keeping your home sparkling clean!
I called and set up a designated day and time and even sent my credit card information to leave a required deposit. No one called or showed up, no request of a change nothing… I had set up a cleaning for $600 so I am not afraid to pay instead this company left me scrambling to figure out with out of town family on the way.
I am truly sorry this happened. You're absolutely right to be frustrated, especially with family coming into town and everything already planned and confirmed. This one is on me - I missed getting you on the schedule, and thats not the level of service we strive to provide. I can only imagine how stressful that must have been, and I hate that we put you in that position after you trusted us with your home and your time. If you're open to it, I would really appreciate the opportunity to make this right. Please reach out to me directly so I can take care of you and ensure this never happens again. Again, I'm very sorry, and I truly appreciate you bringing this to my attention.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
