Experts Reviews · Company report
Custom Maids Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Custom Maids Inc.

Fort Smith, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 90 post construction cleaning · 4.9★ from 429 Google reviews

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Maids Inc. is better than 91% of post construction cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Maids Inc. is better than 88% of post construction cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Maids Inc. is better than 89% of post construction cleaning.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Maids Inc. is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Maids Inc. is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Maids Inc. is better than 100% of post construction cleaning.A
100

Reviews for your job

Customers hired Custom Maids Inc. for 7 kinds of job.

Custom Maids Inc. for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.100
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 100 Google reviews tagged “Standard cleaning” · showing 20

Laurie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional On time Did a very thorough job

Reasonable priceStandard cleaning
ElizabethLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They did a great job cleaning our kitchen and bathroom.

Paid $250–300Reasonable priceStandard cleaning
Jeromy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have just started with the new maid service. And everything that I have experienced is excellent! I would recommend Them to anyone

Paid $150–200Reasonable priceStandard cleaning
Kristen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very pleased with my first clean! The cleaner paid attention to detail and was friendly with my dogs 😊. Timely, and efficient.

Paid $350–400Reasonable priceStandard cleaning
Natasha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We had Custom Maids do a deep clean on our house and did an amazing job! Came home to everything clean, dust free and our floors spotless! So nice after a long day! Highly recommend!

Great priceStandard cleaningGeneral housekeepingDeep clean+ Punctuality+ Professionalism
Donnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Custom Maids of Ft Smith did a fantastic job cleaning my house. Mary and Shelby were so sweet and got along well with my dogs .! They are on time and professional. Also Andreana and the lady that cleans with her I can not remember her name always do a fantastic job too cleaning out house.. and it smells so clean…

Paid $150–200Reasonable priceStandard cleaning
D8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The ladies that cleaned my home where very prompted and got right to work.

Great priceStandard cleaning
Gaye8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I highly recommend Custom Maids cleaning service. They arrived on time, did an amazing job on my entire house! Kitchen and bathrooms looked and smelled so clean! I’m very happy with the entire experience, from getting a estimate thru coming home to a wonderfully cleaned home!

Paid $350–400Reasonable priceStandard cleaning
Sara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Can’t believe how clean my house is! My primary shower is so hard to keep clean and it looks the best it ever has!!

Standard cleaning
Toby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Really great service at an affordable price!!

Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience. Came right in and got straight to work. Did an amazing job

Great priceStandard cleaning
Dylan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Top to bottom did an amazing job.

Reasonable priceStandard cleaning
Penny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

It was a good cleaning

Reasonable priceStandard cleaning
ZLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great job! The ladies arrived on schedule, did a fantastic job, and were easy to work with. Would absolutely hire them again!

Standard cleaningMoving-related cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
F.6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The cleaners were prompt and professional. I appreciate they offered to help me move the furniture back if I needed help, I vwas able to do that myself but the offer was appreciated.

Standard cleaning+ Quality
Carolyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were very happy with Custom Maids service. The girls were very friendly, respectful and hard working. It was also comforting to know they have strict background checks, etc. Would definitely recommend them.

Standard cleaning+ Responsiveness+ Quality+ Professionalism
Gregg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job and very thorough with their cleaning. Have used them before and will use them again.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Custom maids did an excellent job and covered everything they said they would. Very professional and trustworthy business. Definitely recommend them for your cleaning needs!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
JohnnaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an awesome job

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team worked diligently for 3 hours cleaning and did a great job.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality

Show more standard cleaning reviews (80 more) →

Price

$450+88% vs typical post construction cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean124$259–$484
Standard cleaning100$158–$247
General housekeeping34$132–$209
Moving-related cleaning21$233–$423
Interior & exterior window cleaning4$176–$366
Office & workplace cleaning2$119–$283
Upholstery cleaning2—

Compare with