Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts

Experts Reviews · Company report
Custom Patio Installation logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Custom Patio Installation

Santa Monica, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 29 backyard court installers · 4.8★ from 59 Google reviews

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Report card

Percentile vs other backyard court installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Patio Installation is better than 82% of backyard court installers.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Patio Installation is better than 97% of backyard court installers.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Patio Installation is better than —% of backyard court installers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Patio Installation is better than 100% of backyard court installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Patio Installation is better than 100% of backyard court installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Patio Installation is better than 15% of backyard court installers.F
15

Reviews for your job

Customers hired Custom Patio Installation for 4 kinds of job.

Custom Patio Installation for basement remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Basement remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Basement remodeling”

Kenneth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Before hiring a deck builder for our new deck and patio project, we looked into local deck contractors and read a lot of customer reviews. The company stood out for strong feedback, great craftsmanship, and beautiful deck design options. I especially loved the black metal balusters and the custom style choices they…

Reasonable priceBasement remodeling
Claire1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I've worked with different contractors before—some experiences were better than others—but Custom Patio Installation really stands out as one of the best. They built a custom patio deck in my backyard. Even though my project was a bit tricky, Geoffrey and the crew handled every detail smoothly and kept everything on…

Reasonable priceBasement remodelingBuilding designCommercial projects
Asher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Custom Patio Installation truly exceeded all my expectations on my big multi-level deck project. from the very first meeting to the finished deck, their professionalism, attention to detail, and focus on customer happiness were clear. wyatt's skill and careful work showed right away—he listened to my ideas and even…

Reasonable priceBasement remodeling
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We hired a deck builder in Sylmar to transform our backyard, which we barely used before. The space had uneven concrete, some old pavers, and a small pergola that didn’t give much shade. Earl and the crew designed and built a stunning deck that made the most out of every bit of the yard. From our first meeting…

Reasonable priceBasement remodelingCustom home building
Adriana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Collin and his crew did a wonderful job refinishing my deck in Sylmar. The results look fantastic, and I really appreciated how Collin helped me make better choices about the deck stain and color. He gave great advice and paid close attention to the details, even working carefully on the hard-to-reach spots with a…

Reasonable priceBasement remodelingCustom home building

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Commercial projects10—
Custom home building10—
Building design7—
Basement remodeling5—

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