General contractor · Santa Monica, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 29 backyard court installersiPosition by Experts Score among all companies we track in this category. · better than 68%
4.8★★★★★59 Google reviews
81%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate Custom Patio Installation 4.8 out of 5 based on 59 reviews, praising the company for craftsmanship, clear communication, and punctual service on deck, patio, and pergola projects. Recurring themes include professional crew conduct, reasonable pricing, and effective design consultation for complex outdoor structures. One reviewer noted that the project start date took longer than expected, though the final workmanship was considered worth the wait. The owner has not replied to any customer reviews.
Google rating: 4.8 out of 5 from 59 reviews (81% five-star).
Reviews on this page: 59 Google reviews (57 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 25, 2026.
Service: Backyard Court Installer serving Santa Monica, California.
Data from Google, last updated November 11, 2026.
Score profile vs other backyard court installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Custom Patio InstallationBackyard Court Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Patio Installation: 82/100 on this factor. Category median: 82.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Patio Installation: 97/100 on this factor. Category median: 83.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 78.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Patio Installation: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Patio Installation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Patio Installation: 15/100 on this factor. Category median: 20.F
15
Bar = this company · dark tick = category median.
Star ratings
59 Google reviews we collected
4.8of 5
5 stars4881%
4 stars1119%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
99%praise
Praise15899%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1250%
Reasonable1250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3522%
Quality & results3119%
Speed & response2415%
Would recommend2314%
Communication2214%
Price & value128%
Honesty & trust128%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Most of all, I appreciated working with a trustworthy contractor that delivered solid deck construction and professional service from start to finish.”
“The craftsmanship, materials, and attention to detail really stood out, and the finished outdoor space fits my home perfectly for relaxing and enjoyin…”
“We would hire them again right away and highly recommend them.”
“I highly recommend Custom Patio Installation for deck builder and pool deck resurfacing work.”
“The team put in great, honest effort to design and build a high-quality deck for my home, and they kept me informed through each step of the project.”
“We got a very competitive price for our deck build, and the crew started the project quickly.”
“If you want top-quality deck builder work, honest hard workers, clear communication, and a crew that truly cares about your project, this is the team to hire.”
People customers mention
Sylmar28 reviews
Anthony7 reviews
Jamie7 reviews
Collin7 reviews
Earl5 reviews
Ross4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Custom Patio Installation for 4 kinds of job. Pick one to see what they paid and said.
Frank6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
A memorable deck builder experience that I’ll always be proud of. The team put in great, honest effort to design and build a high-quality deck for my home, and they kept me informed through each step of the project. The craftsmanship, materials, and attention to detail really stood out, and the finished outdoor…
Great priceBuilding designCommercial projectsCustom home building
kennedy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We hired a deck builder to design our outdoor deck, and we still love it. Ross and the crew were professional, easy to work with, and very helpful with every design question and concern we had during the planning and build process. The craftsmanship and material quality have held up beautifully, and the deck…
Great priceBuilding designCustom home building
Gavin194 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We got a very competitive price for our deck build, and the crew started the project quickly. They showed up on time, worked efficiently, and the finished deck looks amazing. Anthony was very responsive and came back right away when we asked for a small adjustment so everything matched what we wanted. During the…
Reasonable priceBuilding design
Francisco2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
wyatt, the designer, came out twice at no charge to go over several deck design ideas. he was very helpful when we needed inspiration and also very flexible when we changed our minds, so we ended up with the right plan for a fairly complex deck builder project. it included a cedar deck with an arbor, built-in bench…
Great price
Audrey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Geoffrey and his crew did a great job replacing our older cedar deck with a new composite deck. They took extra care with the deck framing and support since it sits about 30 feet above the ground, and they made sure everything felt safe, solid, and well built. The whole deck builder team was careful, respectful, and…
Reasonable price
HaileyLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★
earl from custom patio installation recently replaced the covering on our pergola. he took off the old material and put in new bronze polycarbonate panels. the finished work looks fantastic and really improved our outdoor space. earl made sure everything was cleaned up when he finished, leaving our backyard neat and…
A memorable deck builder experience that I’ll always be proud of. The team put in great, honest effort to design and build a high-quality deck for my home, and they kept me informed through each step of the project. The craftsmanship, materials, and attention to detail really stood out, and the finished outdoor space fits my home perfectly for relaxing and enjoying the warm Sylmar weather. My home would not feel complete without this new deck, so I’m very glad I made the investment. Most of all, I appreciated working with a trustworthy contractor that delivered solid deck construction and professional service from start to finish.
Price assessment: Great price
Services: Building design, Commercial projects, Custom home building
cindy cooleyLocal Guide · 5 reviewsiTotal number of Google reviews cindy has written across all businesses on Google Maps, not just this one.
If you want top-quality deck builder work, honest hard workers, clear communication, and a crew that truly cares about your project, this is the team to hire. Five stars do not feel like enough. We would hire them again right away and highly recommend them. They replaced our deck railing and it looks outstanding. They even painted the bolts black to match the railing, which really shows their attention to detail and pride in their craftsmanship. The whole deck upgrade was handled with care, and they took the time to make sure everything looked clean, sturdy, and finished the right way. Communication was excellent from start to finish. We were kept informed ahead of each step of the project, which made the entire process easy and stress-free. Ross and Anthony, along with the rest of the crew, worked extremely hard and showed real skill, professionalism, and respect for our home. It is rare to find a deck builder team this dependable, thorough, and committed to doing the job right.
Price assessment: Great price
Services: Commercial projects
Kenneth Banks5 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Before hiring a deck builder for our new deck and patio project, we looked into local deck contractors and read a lot of customer reviews. The company stood out for strong feedback, great craftsmanship, and beautiful deck design options. I especially loved the black metal balusters and the custom style choices they offered for the railing and overall layout. I sent in an online request for a deck consultation and got a reply within 24 hours, which made the whole process feel easy and professional from the start. A few days later, Ross met with us at home to review the deck size, design ideas, materials, and pricing. Everything was explained in simple terms, and we felt comfortable moving forward with the agreement that same visit. We were originally told the project would likely start in about 4 to 6 weeks. The timeline shifted a little because of scheduling and weather, but Jamie kept us informed the whole time, so we always knew what was happening. That steady communication really helped us feel confident in the process. Once construction started, the crew worked efficiently and completed the build in just 2 days. The deck turned out beautifully, with a half-arbor, privacy wall, and clean detailed finishing work. The builders were friendly, respectful, and left the area neat when the job was done. We are extremely happy with the finished deck and patio space. It has completely changed how we use our backyard, and we are excited to spend more time outside enjoying it. This was a smooth and positive experience from consultation to final build, and we would gladly recommend this deck builder to anyone looking for quality deck work in Sylmar.
Price assessment: Reasonable price
Services: Basement remodeling
Blake Myers6 reviewsiTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
I highly recommend Custom Patio Installation for deck builder and pool deck resurfacing work. We had a unique project that involved covering three separate concrete pours, including a large new pool deck area that was intentionally left with a rough finish because we planned to install this deck coating system over it. We chose a simple hand-textured look instead of a more decorative pattern, and we also had a challenging color match request. The whole crew was punctual each day, easy to work with, and very professional throughout the job. There was some extra effort needed at first to get the color exactly right, but Earl stepped in right away, took responsibility, and made sure the final color match came out exactly how we wanted. It was very refreshing to work with someone who acted quickly and stayed focused on customer satisfaction. The finished pool deck looks great, feels cooler underfoot in warm weather, and provides better traction than many other pool deck options. We are very happy with the result and would definitely recommend them for deck builder projects, deck resurfacing, and pool deck upgrades.
Price assessment: Great price
Services: Custom home building
kennedy white2 reviewsiTotal number of Google reviews kennedy has written across all businesses on Google Maps, not just this one.
We hired a deck builder to design our outdoor deck, and we still love it. Ross and the crew were professional, easy to work with, and very helpful with every design question and concern we had during the planning and build process. The craftsmanship and material quality have held up beautifully, and the deck continues to be a great space for relaxing and enjoying the warm California weather. We are very pleased with the overall result and are even thinking about adding another feature to expand the space.
Price assessment: Great price
Services: Building design, Custom home building
Cayden Watkins4 reviewsiTotal number of Google reviews Cayden has written across all businesses on Google Maps, not just this one.
I spent a lot of time researching who should handle my new deck project. After more than 35 years in the home building industry, I have seen many deck builders at work, so I know what quality deck construction and good service should look like. After meeting with four other deck contractors, I met Jamie from company: Custom Patio Installation, and it quickly became clear this was the right team for the job. Jamie was knowledgeable, easy to talk with, and clearly understood deck design, materials, and the full installation process. I was especially pleased that they offer Deckorators composite decking, which is an excellent low-maintenance material and a great choice for a durable, beautiful outdoor living space in Sylmar. The whole experience felt customer-focused from start to finish, and the communication throughout the deck build was strong. The installation crew, Earl, Collin, and Jamie, did top-quality work and paid close attention to the details. The finished deck looks amazing, feels solid, and has completely upgraded my backyard space. I am very happy with my beautiful new deck and would highly recommend them for any deck builder project.
Price assessment: Great price
Services: Commercial projects, Custom home building
Gavin19 F4 reviewsiTotal number of Google reviews Gavin19 has written across all businesses on Google Maps, not just this one.
We got a very competitive price for our deck build, and the crew started the project quickly. They showed up on time, worked efficiently, and the finished deck looks amazing. Anthony was very responsive and came back right away when we asked for a small adjustment so everything matched what we wanted. During the project, we had a couple concerns about tools and materials being left out, especially with small children playing outside, but those issues were handled and the overall experience turned out very well. The team communicated clearly, kept the deck construction moving, and delivered a beautiful outdoor space that our family is really enjoying. We are very happy with the final result and would gladly recommend them to anyone needing deck building or deck improvement work.
Price assessment: Reasonable price
Services: Building design
C HarmonLocal Guide · 6 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Wyatt, Jamie, Collin, and the whole crew at company: Custom Patio Installation did an excellent job on our deck builder project. We have a large main deck, a balcony, and another older deck where a hot tub used to sit. They sanded the big deck, removed the old failing deck paint from a past owner, and applied a fresh stain that really brought out the natural wood grain. The difference is huge, and the deck looks beautiful now. They also cleaned up the balcony and posts and added a new protective coat, which made everything look fresh again without needing a full rebuild. For the second deck area, they removed the worn-out structure and built a brand new deck in its place. The new build is solid, well finished, and fits the space perfectly. The crew stayed professional through some tough weather, including rain and very hot days, and still kept the work quality high. They were also happy to return for final touch-ups to make sure every board, railing, and detail looked right. Great craftsmanship, easy to work with, and I would gladly recommend them to anyone needing deck repair, deck staining, or a new custom deck.
Price assessment: Great price
Services: Commercial projects, Custom home building
Francisco Palmer2 reviewsiTotal number of Google reviews Francisco has written across all businesses on Google Maps, not just this one.
wyatt, the designer, came out twice at no charge to go over several deck design ideas. he was very helpful when we needed inspiration and also very flexible when we changed our minds, so we ended up with the right plan for a fairly complex deck builder project. it included a cedar deck with an arbor, built-in bench seating, planter boxes, a raised section, and a privacy screen, and everything turned out beautifully.
Price assessment: Great price
Audrey Terry2 reviewsiTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
Geoffrey and his crew did a great job replacing our older cedar deck with a new composite deck. They took extra care with the deck framing and support since it sits about 30 feet above the ground, and they made sure everything felt safe, solid, and well built. The whole deck builder team was careful, respectful, and kept the job site clean each day. They also explained the decking materials and construction steps in simple terms, which made the whole process easy to follow. We now have a strong, attractive composite deck that should hold up well for many years.
