General contractor · Santa Monica, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%20+1.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 29 backyard court installersiPosition by Experts Score among all companies we track in this category. · better than 82%
4.9★★★★★57 Google reviews
86%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Patio Installers 4.9 out of 5 based on 57 reviews, highlighting prompt communication, fair pricing, and professional craftsmanship for deck and patio projects. Customers frequently note the team's punctuality, clear explanations of design options, and ability to meet tight timelines despite weather delays. While one reviewer mentioned a brief delay before project start, the overall feedback emphasizes organized scheduling, attention to detail, and satisfactory results without any owner responses to the reviews.
Google rating: 4.9 out of 5 from 57 reviews (86% five-star).
Reviews on this page: 57 Google reviews (56 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 17, 2026.
Service: Backyard Court Installer serving Santa Monica, California.
Data from Google, last updated November 11, 2026.
Score profile vs other backyard court installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
patio installersBackyard Court Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.patio installers: 87/100 on this factor. Category median: 82.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.patio installers: 97/100 on this factor. Category median: 83.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 78.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.patio installers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.patio installers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.patio installers: 20/100 on this factor. Category median: 20.D
20
Bar = this company · dark tick = category median.
Star ratings
57 Google reviews we collected
4.9of 5
5 stars4986%
4 stars814%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
99%praise
Praise18599%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1647%
Reasonable1853%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4122%
Speed & response3016%
Quality & results2614%
Price & value2413%
Would recommend2413%
Communication2111%
Honesty & trust2011%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were reliable, professional, and easy to communicate with, which made the project feel smooth and well organized.”
“I contacted a deck builder to install a new deck at my home, and I needed it done fast before a party, so timing really mattered.”
“Both decks turned out beautiful, and Patio Installers did an excellent job from start to finish.”
“They responded right away, set up a quote appointment quickly, and gave me a very fair price compared with other deck contractors using the same materials.”
“We would absolutely recommend them to anyone looking for deck builder services.”
“Communication with Patio Installers at the start was excellent, with very quick replies and clear follow-up.”
“…ing a contractor, but after the first meeting i could tell they were honest, skilled, and dependable, so i moved forward right away.…”
People customers mention
Sylmar28 reviews
Robert9 reviews
Nathan7 reviews
Cole6 reviews
Josiah5 reviews
Jaime3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired patio installers for 5 kinds of job. Pick one to see what they paid and said.
jennifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Both decks turned out beautiful, and Patio Installers did an excellent job from start to finish.
Josiah and the crew were great to work with throughout the whole deck builder process. They were reliable, professional, and easy to communicate with, which made the project feel smooth and well organized.
The team…
Reasonable priceBuilding design
Mikayla292 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I contacted a deck builder to install a new deck at my home, and I needed it done fast before a party, so timing really mattered. They responded right away, set up a quote appointment quickly, and gave me a very fair price compared with other deck contractors using the same materials. Their crew was organized,…
Great priceBasement remodelingBuilding design
Stanley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Communication with Patio Installers at the start was excellent, with very quick replies and clear follow-up. We had an estimate appointment in Sylmar with Nathan, and the visit went really smoothly from beginning to end. He was friendly, easy to talk to, and very knowledgeable about patio cover layout, materials,…
Great price
Malachi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
A deck builder team handled a large deck replacement and expansion for us, and the finished deck looks amazing. The craftsmanship and build quality really show, and the extra time was worth it. Josiah and Jaime worked through the hot Sylmar weather, stayed focused on the details, and made sure the deck project was…
Great priceCustom home building
J2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Cole and his crew just completed our deck build, and I am very impressed with company: Patio Installers. Our project was pushed back a few weeks because of weather, but they kept us updated the whole time and even worked a Sunday and stayed late one evening so the deck builder schedule would not slip any further.…
Carla4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nathan did an excellent job repairing, refinishing, and restoring our Ipe wood deck. He answered the phone right away, came out the next day to look at the deck, and sent the quote later that same day. The pricing was fair, better than the other deck builder quotes we received, and the whole process was smooth and…
Reasonable priceBasement remodelingBuilding designCustom home building
Both decks turned out beautiful, and Patio Installers did an excellent job from start to finish.
Josiah and the crew were great to work with throughout the whole deck builder process. They were reliable, professional, and easy to communicate with, which made the project feel smooth and well organized.
The team built a second deck in our backyard, and we had also used them before for a larger deck project. Because of that past experience, we already felt confident in their deck construction skills, and once again they delivered strong workmanship and great attention to detail.
We are very pleased with the final results. The decks look well built, attractive, and a perfect fit for our outdoor space in Sylmar, especially for enjoying the warm weather and spending more time outside.
We would absolutely recommend them to anyone looking for deck builder services. A+ results and A+ people.
Price assessment: Reasonable price
Services: Building design
Mikayla29 V2 reviewsiTotal number of Google reviews Mikayla29 has written across all businesses on Google Maps, not just this one.
I contacted a deck builder to install a new deck at my home, and I needed it done fast before a party, so timing really mattered. They responded right away, set up a quote appointment quickly, and gave me a very fair price compared with other deck contractors using the same materials. Their crew was organized, professional, and moved the project along faster than expected. They estimated about three full days for the deck installation, but the whole build was finished in about a day and a half. The workmanship looks great, the materials feel solid, and the new outdoor deck space has been perfect for enjoying warm California weather and hosting guests. I’m very happy with the service and would definitely recommend them for deck design and installation.
Price assessment: Great price
Services: Basement remodeling, Building design
Stanley M4 reviewsiTotal number of Google reviews Stanley has written across all businesses on Google Maps, not just this one.
Communication with Patio Installers at the start was excellent, with very quick replies and clear follow-up. We had an estimate appointment in Sylmar with Nathan, and the visit went really smoothly from beginning to end. He was friendly, easy to talk to, and very knowledgeable about patio cover layout, materials, and design options that would work well for our outdoor space in the warm CA weather. He answered all of our questions clearly and helped us understand the full plan for the patio cover project. Overall, it was a smooth and positive estimate experience, and we are excited to move forward with the new patio cover.
Price assessment: Great price
Harry Rich1 reviewiTotal number of Google reviews Harry has written across all businesses on Google Maps, not just this one.
i am so happy with my new deck. i almost never take the time to leave a review, but i wanted to share what a great experience i had with this deck builder. Nathan and Robert were the first people i spoke with during the sales and design process, and they made everything easy to understand. i planned to listen to the ideas and take some time before choosing a contractor, but after the first meeting i could tell they were honest, skilled, and dependable, so i moved forward right away. Their team explained the materials, layout options, and custom deck features in simple terms, which helped me feel confident about the project. The craftsmanship, experience, and build quality really stood out from start to finish. My deck came out very custom, attractive, and well built, and every promise they made was followed through on during each phase of the job. The construction crew also did excellent work and handled a few design adjustments without adding extra cost, which made the whole process even better. The finished outdoor space looks polished, functional, and perfect for relaxing in the warm Sylmar weather. Neighbors keep asking who built my deck because the final result looks so good. Nathan, Robert, and the crew delivered first class service all the way, and i highly recommend them for anyone wanting a custom deck project.
Price assessment: Great price
Services: Commercial projects, Custom home building
Malachi Winters3 reviewsiTotal number of Google reviews Malachi has written across all businesses on Google Maps, not just this one.
A deck builder team handled a large deck replacement and expansion for us, and the finished deck looks amazing. The craftsmanship and build quality really show, and the extra time was worth it. Josiah and Jaime worked through the hot Sylmar weather, stayed focused on the details, and made sure the deck project was done right from start to finish. We are very happy with the result, and the new outdoor space is both beautiful and well built.
Price assessment: Great price
Services: Custom home building
J Reilly2 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Cole and his crew just completed our deck build, and I am very impressed with company: Patio Installers. Our project was pushed back a few weeks because of weather, but they kept us updated the whole time and even worked a Sunday and stayed late one evening so the deck builder schedule would not slip any further. Cole did a great job matching the deck stain and board tones to go well with our brick. I had first chosen colors in the showroom, but once we saw them in person next to the brick, they did not look right. Cole patiently put together another sample board for us, and it turned out much better. The whole deck building process felt professional, helpful, and detail focused. I would give 10 stars if that were possible.
We worked with a deck builder to create a beautiful new backyard deck, and the whole experience was excellent. Marc responded quickly to our first consultation request, came to our home to look at the space, and walked us through several deck design ideas that fit our yard and style. He even brought sample decking materials for us to review, which made it much easier to picture the final result and compare options. What really stood out was how easygoing and helpful the planning process felt. There was no pressure at all. He simply shared practical recommendations, explained different material choices, and sent a clear quote with multiple options so we could decide what worked best for our budget and goals. That honest and straightforward approach gave us a lot of confidence. Once construction began, everything continued to go smoothly. Marc checked in often with both his crew and us, and the team was professional, respectful, and friendly throughout the entire deck building project. Communication was great from start to finish, and whenever we had a question by call or text, we got a quick response. When we decided to adjust part of the deck design during the project, he was flexible, transparent, and easy to work with. The work was finished on schedule, and the transformation of our outdoor living space is amazing. The before and after difference is incredible, and the finished deck has completely improved how we use our backyard for relaxing and entertaining. We are very happy with the craftsmanship, service, and overall deck installation experience, and we would highly recommend this team to anyone looking for quality deck design and construction.
Nathan did an excellent job repairing, refinishing, and restoring our Ipe wood deck. He answered the phone right away, came out the next day to look at the deck, and sent the quote later that same day. The pricing was fair, better than the other deck builder quotes we received, and the whole process was smooth and professional. The finished deck looks beautiful, solid, and well cared for, and we are very happy with the quality of the work.
Price assessment: Reasonable price
Services: Basement remodeling, Building design, Custom home building
H Hansen1 reviewiTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
We recently added a new deck by our patio, and we’re very happy with how everything turned out. Patio Installers was professional from the start and clearly knew deck building and outdoor living design very well. The crew handled the project the right way, stayed on schedule, and paid close attention to the details of the deck layout, materials, and finish. They made the whole process easy, and their customer service was excellent. We highly recommend them for anyone looking for quality deck work done properly and on time.
Price assessment: Great price
Services: Custom home building, Concrete pouring
Colton Ritter6 reviewsiTotal number of Google reviews Colton has written across all businesses on Google Maps, not just this one.
I first hired a contractor for complicated support and framing work tied to a home addition, and that experience made me feel confident moving forward with my deck builder project too. From the start, Robert clearly explained each step, including permits, structural requirements, materials, and the inspection process, so I always knew what was happening. The work was finished on time, on budget, and with great quality. What stood out most was Robert’s professionalism, steady communication, and deep experience. He also helped me solve a few deck building inspection issues I had run into on my own. With his guidance, I was able to complete the deck project successfully and pass inspection without added stress. His crew was responsive, skilled, and organized, and they handled everything in a safe and reliable way. I am extremely satisfied with the final result and would gladly recommend this team for deck builder work, structural repairs, and other detailed outdoor construction projects.
