Experts Reviews · Company report
Custom Patio Installation logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Custom Patio Installation

Santa Monica, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 29 backyard court installers · 4.8★ from 59 Google reviews

Report card

Percentile vs other backyard court installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Patio Installation is better than 82% of backyard court installers.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Patio Installation is better than 97% of backyard court installers.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Patio Installation is better than —% of backyard court installers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Patio Installation is better than 100% of backyard court installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Patio Installation is better than 100% of backyard court installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Patio Installation is better than 15% of backyard court installers.F
15

Reviews for your job

Customers hired Custom Patio Installation for 4 kinds of job.

Custom Patio Installation for building design

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Building design”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Building design”

Frank6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

A memorable deck builder experience that I’ll always be proud of. The team put in great, honest effort to design and build a high-quality deck for my home, and they kept me informed through each step of the project. The craftsmanship, materials, and attention to detail really stood out, and the finished outdoor…

Great priceBuilding designCommercial projectsCustom home building
kennedy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We hired a deck builder to design our outdoor deck, and we still love it. Ross and the crew were professional, easy to work with, and very helpful with every design question and concern we had during the planning and build process. The craftsmanship and material quality have held up beautifully, and the deck…

Great priceBuilding designCustom home building
Gavin194 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We got a very competitive price for our deck build, and the crew started the project quickly. They showed up on time, worked efficiently, and the finished deck looks amazing. Anthony was very responsive and came back right away when we asked for a small adjustment so everything matched what we wanted. During the…

Reasonable priceBuilding design
HaileyLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

earl from custom patio installation recently replaced the covering on our pergola. he took off the old material and put in new bronze polycarbonate panels. the finished work looks fantastic and really improved our outdoor space. earl made sure everything was cleaned up when he finished, leaving our backyard neat and…

Great priceBuilding designCommercial projects
Florence2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

After looking into all the deck builder options in Sylmar and reading lots of reviews, we decided to go with Custom Patio Installation for our project. We needed a new front porch, back deck, and a carport for our recently built house, and the crew did an amazing job from start to finish. Nolan and the team paid…

Great priceBuilding design
Claire1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I've worked with different contractors before—some experiences were better than others—but Custom Patio Installation really stands out as one of the best. They built a custom patio deck in my backyard. Even though my project was a bit tricky, Geoffrey and the crew handled every detail smoothly and kept everything on…

Reasonable priceBasement remodelingBuilding designCommercial projects
Andre3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Custom Patio Installation truly stands out as a leading deck builder service! Their team, especially Landon, made sure every part of my deck project was handled with great attention. The quality of their work is excellent, and they listened carefully to all my ideas and needs. I’m very happy with how my new deck…

Great priceBuilding designCustom home building

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

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