Experts Reviews · Company report
Custom Patio Installation logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Custom Patio Installation

Santa Monica, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 29 backyard court installers · 4.8★ from 59 Google reviews

Report card

Percentile vs other backyard court installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Patio Installation is better than 82% of backyard court installers.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Patio Installation is better than 97% of backyard court installers.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Patio Installation is better than —% of backyard court installers.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Patio Installation is better than 100% of backyard court installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Patio Installation is better than 100% of backyard court installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Patio Installation is better than 15% of backyard court installers.F
15

Reviews for your job

Customers hired Custom Patio Installation for 4 kinds of job.

Custom Patio Installation for commercial projects

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Commercial projects”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Commercial projects”

Frank6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

A memorable deck builder experience that I’ll always be proud of. The team put in great, honest effort to design and build a high-quality deck for my home, and they kept me informed through each step of the project. The craftsmanship, materials, and attention to detail really stood out, and the finished outdoor…

Great priceBuilding designCommercial projectsCustom home building
cindyLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

If you want top-quality deck builder work, honest hard workers, clear communication, and a crew that truly cares about your project, this is the team to hire. Five stars do not feel like enough. We would hire them again right away and highly recommend them. They replaced our deck railing and it looks outstanding.…

Great priceCommercial projects
Cayden4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I spent a lot of time researching who should handle my new deck project. After more than 35 years in the home building industry, I have seen many deck builders at work, so I know what quality deck construction and good service should look like. After meeting with four other deck contractors, I met Jamie from…

Great priceCommercial projectsCustom home building
CLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wyatt, Jamie, Collin, and the whole crew at company: Custom Patio Installation did an excellent job on our deck builder project. We have a large main deck, a balcony, and another older deck where a hot tub used to sit. They sanded the big deck, removed the old failing deck paint from a past owner, and applied a…

Great priceCommercial projectsCustom home building
Jerome4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a very good experience with this deck builder. Some of the complaints I saw did not match what I experienced. The only small issue was that the project start took a little longer than I expected, but the finished deck was absolutely worth the wait. From the first design meeting to the final installation, the…

Reasonable priceCommercial projects
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I hired them for a deck builder project and had a really good experience. Nolan took plenty of time to walk me through decking styles, railing choices, stair options, materials, and layout ideas for my backyard. He never pushed a sale and simply explained everything in a clear way, then made helpful suggestions…

Reasonable priceCommercial projects
HaileyLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

earl from custom patio installation recently replaced the covering on our pergola. he took off the old material and put in new bronze polycarbonate panels. the finished work looks fantastic and really improved our outdoor space. earl made sure everything was cleaned up when he finished, leaving our backyard neat and…

Great priceBuilding designCommercial projects
Claire1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I've worked with different contractors before—some experiences were better than others—but Custom Patio Installation really stands out as one of the best. They built a custom patio deck in my backyard. Even though my project was a bit tricky, Geoffrey and the crew handled every detail smoothly and kept everything on…

Reasonable priceBasement remodelingBuilding designCommercial projects
Jesus4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From start to finish, the service was excellent. The front office coordinated everything smoothly and showed great flexibility, even working around my travel plans and some unexpected Sylmar weather. Ross and his team were true professionals, showing strong work ethic and real pride in their deck building work. The…

Reasonable priceCommercial projects
Reagan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My wife and I recently had a deck builder in Sylmar put up a gorgeous gabled patio cover over our backyard deck. I’m pretty particular about quality, and I always want things done right. Earl and Landon, the team who worked on our project, really impressed us with their attention to detail and skill. You can tell…

Reasonable priceCommercial projectsCustom home building

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

Compare with