Experts Reviews · Company report
Custom Patio Installation logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Custom Patio Installation

Santa Monica, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 29 backyard court installers · 4.8★ from 59 Google reviews

Report card

Percentile vs other backyard court installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Patio Installation is better than 82% of backyard court installers.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Patio Installation is better than 97% of backyard court installers.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Patio Installation is better than —% of backyard court installers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Patio Installation is better than 100% of backyard court installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Patio Installation is better than 100% of backyard court installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Patio Installation is better than 15% of backyard court installers.F
15

Reviews for your job

Customers hired Custom Patio Installation for 4 kinds of job.

Custom Patio Installation for custom home building

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Custom home building”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Custom home building”

Frank6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

A memorable deck builder experience that I’ll always be proud of. The team put in great, honest effort to design and build a high-quality deck for my home, and they kept me informed through each step of the project. The craftsmanship, materials, and attention to detail really stood out, and the finished outdoor…

Great priceBuilding designCommercial projectsCustom home building
Blake6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I highly recommend Custom Patio Installation for deck builder and pool deck resurfacing work. We had a unique project that involved covering three separate concrete pours, including a large new pool deck area that was intentionally left with a rough finish because we planned to install this deck coating system over…

Great priceCustom home building
kennedy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We hired a deck builder to design our outdoor deck, and we still love it. Ross and the crew were professional, easy to work with, and very helpful with every design question and concern we had during the planning and build process. The craftsmanship and material quality have held up beautifully, and the deck…

Great priceBuilding designCustom home building
Cayden4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I spent a lot of time researching who should handle my new deck project. After more than 35 years in the home building industry, I have seen many deck builders at work, so I know what quality deck construction and good service should look like. After meeting with four other deck contractors, I met Jamie from…

Great priceCommercial projectsCustom home building
CLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wyatt, Jamie, Collin, and the whole crew at company: Custom Patio Installation did an excellent job on our deck builder project. We have a large main deck, a balcony, and another older deck where a hot tub used to sit. They sanded the big deck, removed the old failing deck paint from a past owner, and applied a…

Great priceCommercial projectsCustom home building
andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Solid and Reliable! After many years of enjoying our deck in Sylmar, the original patio cover needed an update. I reached out to Custom Patio Installation, and Nolan came by that same afternoon to check things out. He and his team replaced the top of the patio cover and gave the whole structure a thorough power…

Great priceCustom home building
Andre3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Custom Patio Installation truly stands out as a leading deck builder service! Their team, especially Landon, made sure every part of my deck project was handled with great attention. The quality of their work is excellent, and they listened carefully to all my ideas and needs. I’m very happy with how my new deck…

Great priceBuilding designCustom home building
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We hired a deck builder in Sylmar to transform our backyard, which we barely used before. The space had uneven concrete, some old pavers, and a small pergola that didn’t give much shade. Earl and the crew designed and built a stunning deck that made the most out of every bit of the yard. From our first meeting…

Reasonable priceBasement remodelingCustom home building
Reagan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My wife and I recently had a deck builder in Sylmar put up a gorgeous gabled patio cover over our backyard deck. I’m pretty particular about quality, and I always want things done right. Earl and Landon, the team who worked on our project, really impressed us with their attention to detail and skill. You can tell…

Reasonable priceCommercial projectsCustom home building
Adriana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Collin and his crew did a wonderful job refinishing my deck in Sylmar. The results look fantastic, and I really appreciated how Collin helped me make better choices about the deck stain and color. He gave great advice and paid close attention to the details, even working carefully on the hard-to-reach spots with a…

Reasonable priceBasement remodelingCustom home building

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

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