iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 91 tree trimming servicesiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★55 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Custom Tree Care five stars based on fifty-five reviews, with the owner responding to eighty-four percent of comments. Customers frequently describe services including tree trimming, removal, and stump grinding, noting punctuality, clear communication, and fair pricing. Recurring themes highlight thorough cleanup and professional conduct, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 55 reviews (98% five-star).
Reviews on this page: 55 Google reviews (45 with written comments, 7 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: May 19, 2026.
Service: Tree Trimming Service serving Modesto, California.
Data from Google, last updated November 13, 2026.
Score profile vs other tree trimming services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Custom Tree CareTree Trimming Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Tree Care: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Tree Care: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Tree Care: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Tree Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Tree Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
–
Bar = this company · dark tick = category median.
Star ratings
55 Google reviews we collected
5.0of 5
5 stars5498%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
100%praise
Praise114100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2320%
Speed & response2320%
Staff & attitude2219%
Price & value1917%
Would recommend1816%
Honesty & trust54%
Communication44%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They attentively listened to all concerns regarding the tree, offered excellent pricing, and ensured a thorough cleanup.”
“When we called Custom Tree Care, not only were they friendly and quick (same day) they gave me a fair price.”
“The team was highly professional and remarkably friendly.”
“Quick to respond, great price- best around by half to 2/3 less, came right away to give a quote, was able to schedule for 2 days later, trimmed 4 tree…”
“Would recommend this company for their ability to complete the job well and value of their service.”
“It was evident from the first moment we met that this is the type of person I could trust and deserved my business.”
“Even when delayed they were super communicative texting often about ETA.”
People customers mention
Sam10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Custom Tree Care for 4 kinds of job. Pick one to see what they paid and said.
JoeyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We had a giant branch fall on our house. When we called Custom Tree Care, not only were they friendly and quick (same day) they gave me a fair price. They also gave me quotes for other tree trims I should consider without being pushy. I will recommend them to everyone i know.
LoriLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
He brought in a crew and they did a great job. He noticed a tree on my property that needed some maintenance they did while here and my tree is happy and healthy. Would recommend this company for their ability to complete the job well and value of their service.
MichaleLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Quick to respond, great price- best around by half to 2/3 less, came right away to give a quote, was able to schedule for 2 days later, trimmed 4 trees and grinded out a stump, cleaned up all the mess, highly recommend.
RoxanneLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
The customer tree care service provided was exceptional, truly exceeding a 5-star rating. The team was highly professional and remarkably friendly. They attentively listened to all concerns regarding the tree, offered excellent pricing, and ensured a thorough cleanup. This yard was left, so immaculate that one could not even tell a tree had been trimmed.
Alane1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great job brought down a city tree for me with ease.
They handle all the permits with the city and take care of it.
I also liked that they have great prices and schedule you within a week.
Definitely recommend!!
Michael8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Couldn’t have asked for a better job! Even when delayed they were super communicative texting often about ETA. Did our job quickly. Even repaired a sprinkler line that they didn’t need to do. Above and beyond, I’ll definitely be using them for my next job.
We had a giant branch fall on our house. When we called Custom Tree Care, not only were they friendly and quick (same day) they gave me a fair price. They also gave me quotes for other tree trims I should consider without being pushy. I will recommend them to everyone i know.
Response from the owner · 5 months ago
Thanks Joey, it was great working with you.
Lori AlfanoLocal Guide · 9 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
He brought in a crew and they did a great job. He noticed a tree on my property that needed some maintenance they did while here and my tree is happy and healthy. Would recommend this company for their ability to complete the job well and value of their service.
Response from the owner · 6 months ago
Thanks Lori, it was great working with you.
Chris Tacker6 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Quick to respond, great price- best around by half to 2/3 less, came right away to give a quote, was able to schedule for 2 days later, trimmed 4 trees and grinded out a stump, cleaned up all the mess, highly recommend.
Response from the owner · 7 months ago
Thanks Michale, great working with you.
Roxanne AkoyaniLocal Guide · 20 reviewsiTotal number of Google reviews Roxanne has written across all businesses on Google Maps, not just this one.
The customer tree care service provided was exceptional, truly exceeding a 5-star rating. The team was highly professional and remarkably friendly. They attentively listened to all concerns regarding the tree, offered excellent pricing, and ensured a thorough cleanup. This yard was left, so immaculate that one could not even tell a tree had been trimmed.
Response from the owner · 9 months ago
Thanks, Roxanne, it was great working with you. Glad we were able to help.
DeAnn Bauche1 reviewiTotal number of Google reviews DeAnn has written across all businesses on Google Maps, not just this one.
Great job brought down a city tree for me with ease.
They handle all the permits with the city and take care of it.
I also liked that they have great prices and schedule you within a week.
Definitely recommend!!
Response from the owner · a year ago
Thanks Alane, it was great working with you. Glad we got to get it knocked out in a timely way for you.
Michael H.8 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Couldn’t have asked for a better job! Even when delayed they were super communicative texting often about ETA. Did our job quickly. Even repaired a sprinkler line that they didn’t need to do. Above and beyond, I’ll definitely be using them for my next job.
Response from the owner · a year ago
Thanks Michael, it was great working with you. I hope your project goes well.
UnstoppableNick69Local Guide · 15 reviewsiTotal number of Google reviews UnstoppableNick69 has written across all businesses on Google Maps, not just this one.
Best service and price hands down. Two huge red woods gone along with the stumps în few hours. Logs and branches gone and the place nice and clean. I have more trees to cut and Sam is my choice from now on hands down.
Response from the owner · a year ago
Thanks, it was great working with you guys.
austin jones2 reviewsiTotal number of Google reviews austin has written across all businesses on Google Maps, not just this one.
Sam and his team did an expert removal of several palm trees in tight quarters next to our pool. As I watched him and his team work; it was clear to see that they were approaching the work with forethought and precision. They tarped part of the pool to keep it as clean as possible. They cleaned up after the removal as well.
What you will get when you hire custom tree care is right there in the title. Custom tree care tailored to your needs.
I even asked for business cards to hand out on behalf of the business because that is the level of impression Sam and his team left me with.
