Experts Reviews · Company report
Custom Tree Surgeons logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty44−5.6Momentum penalty78−2.2Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Custom Tree Surgeons

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 49 tree trimming services · 4.9★ from 475 Google reviews

Report card

Percentile vs other tree trimming services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Tree Surgeons is better than 76% of tree trimming services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Tree Surgeons is better than 68% of tree trimming services.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Tree Surgeons is better than 44% of tree trimming services.C
44
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Tree Surgeons is better than 100% of tree trimming services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Tree Surgeons is better than 78% of tree trimming services.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Tree Surgeons is better than 53% of tree trimming services.C
53

Reviews for your job

Customers hired Custom Tree Surgeons for 4 kinds of job.

Custom Tree Surgeons for tree removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#38 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Tree removal”

JosephLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Custom Tree Surgeons delivered an exceptional combination of skill, care, service, and value. Our family has hired tree services for our heavily wooded lakefront property in Jacksonville for more than 60 years, going back to Hurricane Dora in 1964. We have worked with many excellent professionals, but none have…

Great priceTree trimming & pruningTree removalService not listed
Billy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m so thankful I chose custom tree surgeons to remove my tree. Danny H and the whole crew were very friendly and professional. Thanks for the clean work. Definitely recommend! -Jack

Reasonable priceTree removal
Kate2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a fantastic experience with Custom Tree Surgeons. The whole crew was friendly and professional. They removed a large fallen laurel oak and two tall pecan trees from my property with no problem at all. Would definitely recommend using them!

Reasonable priceTree stump grindingTree stump removalTree trimming & pruning
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service. We had one tree removed, a couple of stumps ground and the rest of our trees trimmed. All done in half a day. Will definitely us them again

Tree stump removalTree trimming & pruningTree removal
KacieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had multiple big trees chopped down/trimmed, the team was really hardworking, knowledgeable and made sure to clear up all the debris. Would definitely reccommend.

Great priceTree stump removalTree trimming & pruningTree removal
AaronLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I googled three other tree companies for an estimate and none of them responded. Rick from Tree Surgeons got right back to me and drove out and provided a quick written estimate less than the amount I was expecting to pay. Great company to work with and great communication. Thank you!

Great priceTree removal
DeborahLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This will be the third or fourth visit by the company to my property-each time they work like skilled surgeons- all of the guys are fabulous and they work like animals clearing debris and making sure everything is up to the clients expectations. This time they needed to bring Southern Crane in to help with the…

Great priceTree stump removalTree trimming & pruningTree removal
DrFactsLocal Guide · 285 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a large leaning tree in the back of my house after a storm and called five different companies for a quote to help me bringing it down. Custom Tree Surgeons gave me the best price and gave me the confidence of dealing with people who know what they are doing from the first visit. Other companies could not…

Customer photo from DrFacts's review
Tree removal+ Responsiveness+ Quality+ Professionalism
Andy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Custom Tree surgeons removed two trees, one large and one small. The small tree was intertwined with electrical cabling, the large tree was near the house. Supervisor Steve Belger and the crew of 3 were great. Mr. Belger came out the day we called and gave us a quote. He answered all calls on the same day and…

Tree removal+ Responsiveness+ Punctuality+ Quality
Ron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional, talented, and efficient crew. They are very busy and forced to prioritize tree emergencies (such as a tree fell on a house, etc,), but your patience will be rewarded with an awesome tree surgeon experience at a very reasonable price!

Tree stump removalTree removalTree stump grinding+ Quality+ Professionalism+ Value
EmoryLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Removed 2 trees in front of home. Removed stumps and all of the debris. The absolute best tree company in the south east area. I would recommend CustomTree Surgeons over any other company for you tree work. Very professional work.

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
Jill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Custom Tree Surgeons is an upstanding organization. They came on time every day and left my property completely cleaned up each of the days of this job. They removed 16 trees and trimmed three others and the work was amazingly done! The men were courteous, kind, and respectful of my property, myself and my…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
BlakeLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

The absolute worst communication I've ever experienced with a company. Multiple calls made with no return call, didn't call to tell me they weren't going to show up the day I had an appointment. I will never use them again and I have 3 more trees that need to be removed, and I would never consider recommending them to anyone.

Tree removalTree trimming & pruning− Responsiveness− Punctuality
Terry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Custom Tree Surgeons removed a 50 foot sweetgum tree in front of my home as well as all of our foundation' plantings in preparation for new landscaping. I am thrilled with the work they did. I don't usually write reviews but these guys were great. I've used other companies where they stump grind under the tree…

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
Roni6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Custom Tree Surgeons did an amazing job on tree trimming and dead tree removal at my place of business. The crew was on time, very professional, cleaned up every bit of debris and definitely left the site better than they found it. I would highly recommend Scott and his team and I will use them for all future tree service at our office.

Tree removalTree trimming & pruning+ Punctuality+ Quality+ Professionalism
JohnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I hated to have my old cedar tree taken down, but it was dropping limbs and becoming a hazard. The crew from Custom Tree Surgeons were on-time, friendly, professional, efficient, and did a fantastic job. They demonstrated that they are true professionals with the right equipment, training and experience to provide…

Tree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The staff were knowledgeable, timely, and professional. They called back promptly, quickly provided an estimate, and showed up when they said they would to perform the work. They were careful and considerate with the yard and my neighbor's yard and cleaned up the site after the work was complete. I would use them again without hesitation.

Tree removal+ Responsiveness+ Punctuality+ Quality
Chuck3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys just finished taking down two trees in my yard and cleaned out another and did a great job. On time, worked hard the whole time they were there, and did a great job taking care to get the tree down safely. Also did a really good job removing the stump and cleaning up some pretty large roots to make…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
ShaunLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They have a fast response time. The crew answered all of my questions. They asked me questions to make sure they understood exactly what I wanted. They showed and explained exactly what work would be done. It was great work and a professional crew. They even had a truck come by after the work was done to pick up the…

Tree removalTree trimming & pruning+ Responsiveness+ Quality+ Professionalism
Ronda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Top notch company! ! They were very professional and reasonably priced. Due to the location of the tree a few fence panels had to come down. I came home. The panels were put back up and the yard was free of any debris. They even locked both gates begins them! Thank you guys for your hard work!

Tree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Mirna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent work, very professional. I had 2 huge trees and they did a great job. I would use them again in the future if needed.

Tree removalTree trimming & pruning+ Quality+ Professionalism
MaryLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I can not recommend these guys highly enough. 5 stars really is not high enough! We had a very large magnolia tree removed from our back yard today. Steve and his guys showed up on time and worked hard all day. Everything was left spotless. They took great care to make sure nothing at all was damaged. I even…

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I called Custom Tree Surgeons for an estimate as my mom recommended them to me as she was very pleased with the employees, the fair pricing, service and the way her yard was cleaned of debris like the trees were never there. I must say that after using them to cut down 3 trees, I have to agree with her 100%!! It…

Tree removal+ Responsiveness+ Punctuality+ Quality
Lynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This company was really great to work with! They were the best price of three different quotes! They were able to get the dangerous tree removed very quickly and cleaned up the mess the tree had made. Would definitely call them again!

Tree removal+ Responsiveness+ Punctuality+ Quality
AndrewLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were absolutely fantastic they went above and beyond everything that I could have expected. I cannot recommend them enough I am just so happy that I called them. They Are very professional cleaned up everything and did more than I expected. If anyone is in the need for tree removal or trimming or anything of…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Professionalism
MIke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Custom Tree Surgeons is a very well run company. Actually, the best. I used them maybe 12 or 13 years ago to take down 2 trees. They did a great job at a reasonable price. Since then I've recommended them to a couple of friends who used them. They both reported back to me with the same results. Reasonable price with…

Tree stump removalTree removalTree trimming & pruning
Shelley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

We were very pleased with the tree removal and trimming that Custom Tree Surgeons recently did for us. They were prompt, efficient and neat - no cleanup required on our part once they were done with the work. We will call on them again when needed, and recommend their service.

Tree removal
Justyce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tree removal+ Responsiveness+ Punctuality+ Quality
MLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

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