Experts Reviews · Company report
Custom Tree Surgeons logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty44−5.6Momentum penalty78−2.2Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Custom Tree Surgeons

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 49 tree trimming services · 4.9★ from 475 Google reviews

Report card

Percentile vs other tree trimming services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Tree Surgeons is better than 76% of tree trimming services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Tree Surgeons is better than 68% of tree trimming services.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Tree Surgeons is better than 44% of tree trimming services.C
44
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Tree Surgeons is better than 100% of tree trimming services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Tree Surgeons is better than 78% of tree trimming services.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Tree Surgeons is better than 53% of tree trimming services.C
53

Reviews for your job

Customers hired Custom Tree Surgeons for 4 kinds of job.

Custom Tree Surgeons for tree stump removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree stump removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Tree stump removal”

Kate2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a fantastic experience with Custom Tree Surgeons. The whole crew was friendly and professional. They removed a large fallen laurel oak and two tall pecan trees from my property with no problem at all. Would definitely recommend using them!

Reasonable priceTree stump grindingTree stump removalTree trimming & pruning
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service. We had one tree removed, a couple of stumps ground and the rest of our trees trimmed. All done in half a day. Will definitely us them again

Tree stump removalTree trimming & pruningTree removal
KacieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had multiple big trees chopped down/trimmed, the team was really hardworking, knowledgeable and made sure to clear up all the debris. Would definitely reccommend.

Great priceTree stump removalTree trimming & pruningTree removal
DeborahLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This will be the third or fourth visit by the company to my property-each time they work like skilled surgeons- all of the guys are fabulous and they work like animals clearing debris and making sure everything is up to the clients expectations. This time they needed to bring Southern Crane in to help with the…

Great priceTree stump removalTree trimming & pruningTree removal
Denny14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would highly recommend this company. Great response time, very reasonable pricing, prompt and they worked around my day off to schedule the job. The gentleman Steve and his crew member were both personable and professional and performed the job quickly and with no issues. I wouldn't hesitate to hire Custom Tree Surgeons again....Job well done.

Tree stump removal+ Responsiveness+ Punctuality+ Quality
Ron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional, talented, and efficient crew. They are very busy and forced to prioritize tree emergencies (such as a tree fell on a house, etc,), but your patience will be rewarded with an awesome tree surgeon experience at a very reasonable price!

Tree stump removalTree removalTree stump grinding+ Quality+ Professionalism+ Value
EmoryLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Removed 2 trees in front of home. Removed stumps and all of the debris. The absolute best tree company in the south east area. I would recommend CustomTree Surgeons over any other company for you tree work. Very professional work.

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
Jill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Custom Tree Surgeons is an upstanding organization. They came on time every day and left my property completely cleaned up each of the days of this job. They removed 16 trees and trimmed three others and the work was amazingly done! The men were courteous, kind, and respectful of my property, myself and my…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Terry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Custom Tree Surgeons removed a 50 foot sweetgum tree in front of my home as well as all of our foundation' plantings in preparation for new landscaping. I am thrilled with the work they did. I don't usually write reviews but these guys were great. I've used other companies where they stump grind under the tree…

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
Chuck3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys just finished taking down two trees in my yard and cleaned out another and did a great job. On time, worked hard the whole time they were there, and did a great job taking care to get the tree down safely. Also did a really good job removing the stump and cleaning up some pretty large roots to make…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I can not recommend these guys highly enough. 5 stars really is not high enough! We had a very large magnolia tree removed from our back yard today. Steve and his guys showed up on time and worked hard all day. Everything was left spotless. They took great care to make sure nothing at all was damaged. I even…

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
AndrewLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were absolutely fantastic they went above and beyond everything that I could have expected. I cannot recommend them enough I am just so happy that I called them. They Are very professional cleaned up everything and did more than I expected. If anyone is in the need for tree removal or trimming or anything of…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Professionalism
MIke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Custom Tree Surgeons is a very well run company. Actually, the best. I used them maybe 12 or 13 years ago to take down 2 trees. They did a great job at a reasonable price. Since then I've recommended them to a couple of friends who used them. They both reported back to me with the same results. Reasonable price with…

Tree stump removalTree removalTree trimming & pruning
MLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

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