Experts Reviews · Company report
Custom Tree Surgeons logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty44−5.6Momentum penalty78−2.2Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Custom Tree Surgeons

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 49 tree trimming services · 4.9★ from 475 Google reviews

Report card

Percentile vs other tree trimming services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Tree Surgeons is better than 76% of tree trimming services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Tree Surgeons is better than 68% of tree trimming services.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Custom Tree Surgeons is better than 44% of tree trimming services.C
44
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Custom Tree Surgeons is better than 100% of tree trimming services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Tree Surgeons is better than 78% of tree trimming services.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Tree Surgeons is better than 53% of tree trimming services.C
53

Reviews for your job

Customers hired Custom Tree Surgeons for 4 kinds of job.

Custom Tree Surgeons for tree trimming & pruning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree trimming & pruning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 34 Google reviews tagged “Tree trimming & pruning” · showing 20

christinaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Outstanding work, we had 5 palms trimmed (tall trees that needed quite a bit trimmed) and diamond cut from top to bottom. First, a great Happy Team showed up to do the work. They trimmed, and cleaned up like nothing ever happened. The trees look fabulous and we could not be more happy with the entire process to include a fair price!!

Reasonable priceTree trimming & pruning
JayLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Custom Tree did a great job on our trees. Daniel was easy to work with, gave us a fair price up front, and his crew did exactly what we agreed on. They raised the canopy over the road, pruned everything cleanly, and hauled all the debris away so the yard looked better than before they came. They were professional,…

Great priceTree trimming & pruning
JosephLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Custom Tree Surgeons delivered an exceptional combination of skill, care, service, and value. Our family has hired tree services for our heavily wooded lakefront property in Jacksonville for more than 60 years, going back to Hurricane Dora in 1964. We have worked with many excellent professionals, but none have…

Great priceTree trimming & pruningTree removalService not listed
Calvin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Had a downed branch that was straddling the fence. Danny took care of business taking care not to damage the fence. All debris was cleaned up and stacked for take away.

Great priceTree trimming & pruning
Kate2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a fantastic experience with Custom Tree Surgeons. The whole crew was friendly and professional. They removed a large fallen laurel oak and two tall pecan trees from my property with no problem at all. Would definitely recommend using them!

Reasonable priceTree stump grindingTree stump removalTree trimming & pruning
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service. We had one tree removed, a couple of stumps ground and the rest of our trees trimmed. All done in half a day. Will definitely us them again

Tree stump removalTree trimming & pruningTree removal
Joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Just had the crew trim down a stump and trim some heavy limbs over my house. Not only did they do a fantastic job, but they were extremely professional and quick. I could not recommend them enough. I will be doing business again with them in the future.

Reasonable priceTree trimming & pruning
KacieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had multiple big trees chopped down/trimmed, the team was really hardworking, knowledgeable and made sure to clear up all the debris. Would definitely reccommend.

Great priceTree stump removalTree trimming & pruningTree removal
DeborahLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This will be the third or fourth visit by the company to my property-each time they work like skilled surgeons- all of the guys are fabulous and they work like animals clearing debris and making sure everything is up to the clients expectations. This time they needed to bring Southern Crane in to help with the…

Great priceTree stump removalTree trimming & pruningTree removal
TammyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They raised my sycamore tree and it looks great.

Tree trimming & pruning+ Responsiveness+ Punctuality+ Quality
GuyLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have used this company at least 3 times; they are consistently good! They were prompt, professional and courteous.. the man talked to us about what we expected and they did the job quickly and cleaned up afterwards. The folks who came to take the cut limbs away did a great job too, leaving our yard neat and clean. Great work, thank you all!

Tree trimming & pruning+ Responsiveness+ Punctuality+ Quality
mssLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding job trimming trees on my property. Was kept up to date on when they would be there and how long a job. Crew was very professional...explaining what they were doing and when. Highly recommend them...very satisfied with work. Very safety conscious as well and respectful of property

Tree trimming & pruning+ Responsiveness+ Punctuality+ Quality
LolyLocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys did a great job taking some branches down. they were careful of our property, respectful and did a great job. We will definitely use them again. the only thing negative about the company was trying to get them to schedule a day and time. we tried so many times, calling, leaving voice mails etc that went…

Tree trimming & pruning+ Punctuality+ Quality+ Professionalism
Les10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Custom Tree Surgeons are the best! I received an estimate this morning at 9:00 am and they were at my house at 1:30 the same day. Cleaned up everything, nice guys and got the job done. Now this is how service should be. Thanks guys!!!

Tree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Cathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've used Custom Tree a number of times over the years. They always do a great job and send out great people. I called them for a checkup since hurricane season is upon us. Steve did the analysis/estimate. We came to the conclusion that a number of trees needed to be trimmed as opposed to any being taken down. He…

Tree trimming & pruning+ Quality+ Professionalism+ Value
Ashlee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had work done on 6/1. Great people, great quality of work. Recommend to others needing tree service done at home. Thanks again!

Tree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Jim12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great work, they pay attention to all the details, excellant cleanup. I highly recommend this company. I would definitely use them again!!!

Tree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Jill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Custom Tree Surgeons is an upstanding organization. They came on time every day and left my property completely cleaned up each of the days of this job. They removed 16 trees and trimmed three others and the work was amazingly done! The men were courteous, kind, and respectful of my property, myself and my…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
BlakeLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

The absolute worst communication I've ever experienced with a company. Multiple calls made with no return call, didn't call to tell me they weren't going to show up the day I had an appointment. I will never use them again and I have 3 more trees that need to be removed, and I would never consider recommending them to anyone.

Tree removalTree trimming & pruning− Responsiveness− Punctuality
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I asked for 3 to 4 feet off to top of my lagustrums, leaving some of the canopy. The trees were about 17 ft tall. They removed all the canopy and left me stumps. None of the remaining stumps of the 3 different trees are even the same height. I guess I should've thought more about using them after I watched them hit…

Tree trimming & pruning− Quality

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

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