Experts Reviews · Company report
D. A. Burns logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%81+11.5Replies to reviews 7%69+4.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

D. A. Burns

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 278 Google reviews

Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D. A. Burns is better than 87% of carpet installers.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D. A. Burns is better than 90% of carpet installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D. A. Burns is better than 100% of carpet installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D. A. Burns is better than 81% of carpet installers.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D. A. Burns is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D. A. Burns is better than 69% of carpet installers.B
69

Reviews for your job

Customers hired D. A. Burns for 5 kinds of job.

D. A. Burns for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 49 Google reviews tagged “Carpet steam cleaning” · showing 20

Richard9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

As always a great experience using D.A.Burns they do a great job and I wouldn’t recommend anyone else. Our technician was Larry and he was fantastic, 5 stars, and I will ask for him specifically next time our carpet and upholstery need cleaning. He’s truly accredited to D.A. Burns organization.

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Our carpets turned out great.

Paid $500+Reasonable priceCarpet steam cleaning
Rick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with the service and work at DABurns. Everything worked out just as the representative said it would. Very friendly and helpful

Paid $100–150Reasonable priceCarpet steam cleaning
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

Had a few overlooked areas. We have scheduled a technician to be back for touch ups next week.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Claudia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had a call from the person in charge of looking over my rug and I was given options about what repair level I wanted to do.

Paid $300–350Not sureCarpet steam cleaning
Chris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kenneth from D.A.Burns was professional, efficient and knowledgeable when I asked him many carpet-related questions. The very reputable flooring company that installed our carpets only recommends 2 carpet cleaning services, and D.A.Burns was one of those two. The pricing is on the high side, but they are consistently good at what they do.

Paid $450–500Reasonable priceCarpet steam cleaning
Eileen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He did a great job! He was personable and easy to have in our home.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
cynthiaLocal Guide · 153 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My rug badly needed cleaning (general use plus animal stain 🫤) , and when i took it in the representative suggested some repair work since it's an old asian rug and was fraying. I chose to have a standard binding applied along the long sides. Also I decided to have them hand-tie new fringe as that was also in bad…

Paid $400–450Reasonable priceCarpet steam cleaning
Tia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

Great! My rug looks good. The technician did a great job. He went out of his way to do a good job.

Paid $250–300Reasonable priceCarpet steam cleaning
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have used DA Burns over many years. Always reliable and always great results. Appreciated how smooth the scheduling process went and how professional their cleaners are. Did spot cleaning.

Paid $200–250Reasonable priceCarpet steam cleaning
Ken8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ken was the tech that came as in prior years. Great guy and hard worker. This time around was more than just cleaning the carpets. The parking lot was just resurfaced and a friend tracked tar into the house. DA Burns took care of that thankfully. Well done! 👍

Carpet steam cleaning
gailLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Very good job, quick. Expensive.

Paid $500+OverpricedCarpet steam cleaning
Elsie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

You’re honest about the dirt on the chairs that would be hard to clean. The carpet is thoroughly cleaned. Expect to pay around $200-300. A little over my expectations. But the job is well done.

Paid $350–400OverpricedCarpet steam cleaning
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Carpets look great, service was professional, quick, and friendly

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaning
Sarah14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Your rep was ontime, friendly and efficient. Thank you. Wish you didn’t charge surplus for using a credit card…

Paid $450–500Reasonable priceCarpet steam cleaning
Lindsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Skilled technician. Prompt, professional and courteous.

Paid $450–500Reasonable priceCarpet steam cleaning
Marylouise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very efficient, charming and old carpet looked great. He treated dog accidents.

Reasonable priceCarpet steam cleaning
Marilyn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were on time and very professional. After seeing how great our carpets looked I had him clean upholstery on bar stools and a chair also cleaned an area rug. I’m definitely having them back again.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Seth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quick and effective service. Reasonable price.

Carpet steam cleaningPet stain & odor removal
Leslie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ken was so professional. My rugs are as clean as can be. The service was offered in such a kind and respectful manner. I was happy to welcome him in to my home. Thank you so much

Paid $200–250Reasonable priceCarpet steam cleaning

Show more carpet steam cleaning reviews (29 more) →

Price

$327+26% vs typical carpet installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 76%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning49$158–$327
Area rug cleaning43$219–$705
Upholstery cleaning27$207–$360
General carpet cleaning24$170–$447
Pet stain & odor removal15—

Compare with