Experts Reviews · Company report
D. A. Burns logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%81+11.5Replies to reviews 7%69+4.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

D. A. Burns

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 278 Google reviews

Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D. A. Burns is better than 87% of carpet installers.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D. A. Burns is better than 90% of carpet installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D. A. Burns is better than 100% of carpet installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D. A. Burns is better than 81% of carpet installers.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D. A. Burns is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D. A. Burns is better than 69% of carpet installers.B
69

Reviews for your job

Customers hired D. A. Burns for 5 kinds of job.

D. A. Burns for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 49 Google reviews tagged “Carpet steam cleaning”

Richard9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

As always a great experience using D.A.Burns they do a great job and I wouldn’t recommend anyone else. Our technician was Larry and he was fantastic, 5 stars, and I will ask for him specifically next time our carpet and upholstery need cleaning. He’s truly accredited to D.A. Burns organization.

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Our carpets turned out great.

Paid $500+Reasonable priceCarpet steam cleaning
Rick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with the service and work at DABurns. Everything worked out just as the representative said it would. Very friendly and helpful

Paid $100–150Reasonable priceCarpet steam cleaning
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

Had a few overlooked areas. We have scheduled a technician to be back for touch ups next week.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Claudia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had a call from the person in charge of looking over my rug and I was given options about what repair level I wanted to do.

Paid $300–350Not sureCarpet steam cleaning
Chris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kenneth from D.A.Burns was professional, efficient and knowledgeable when I asked him many carpet-related questions. The very reputable flooring company that installed our carpets only recommends 2 carpet cleaning services, and D.A.Burns was one of those two. The pricing is on the high side, but they are consistently good at what they do.

Paid $450–500Reasonable priceCarpet steam cleaning
Eileen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He did a great job! He was personable and easy to have in our home.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
cynthiaLocal Guide · 153 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My rug badly needed cleaning (general use plus animal stain 🫤) , and when i took it in the representative suggested some repair work since it's an old asian rug and was fraying. I chose to have a standard binding applied along the long sides. Also I decided to have them hand-tie new fringe as that was also in bad…

Paid $400–450Reasonable priceCarpet steam cleaning
Tia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

Great! My rug looks good. The technician did a great job. He went out of his way to do a good job.

Paid $250–300Reasonable priceCarpet steam cleaning
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have used DA Burns over many years. Always reliable and always great results. Appreciated how smooth the scheduling process went and how professional their cleaners are. Did spot cleaning.

Paid $200–250Reasonable priceCarpet steam cleaning
Ken8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ken was the tech that came as in prior years. Great guy and hard worker. This time around was more than just cleaning the carpets. The parking lot was just resurfaced and a friend tracked tar into the house. DA Burns took care of that thankfully. Well done! 👍

Carpet steam cleaning
gailLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Very good job, quick. Expensive.

Paid $500+OverpricedCarpet steam cleaning
Elsie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

You’re honest about the dirt on the chairs that would be hard to clean. The carpet is thoroughly cleaned. Expect to pay around $200-300. A little over my expectations. But the job is well done.

Paid $350–400OverpricedCarpet steam cleaning
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Carpets look great, service was professional, quick, and friendly

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaning
Sarah14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Your rep was ontime, friendly and efficient. Thank you. Wish you didn’t charge surplus for using a credit card…

Paid $450–500Reasonable priceCarpet steam cleaning
Lindsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Skilled technician. Prompt, professional and courteous.

Paid $450–500Reasonable priceCarpet steam cleaning
Marylouise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very efficient, charming and old carpet looked great. He treated dog accidents.

Reasonable priceCarpet steam cleaning
Marilyn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were on time and very professional. After seeing how great our carpets looked I had him clean upholstery on bar stools and a chair also cleaned an area rug. I’m definitely having them back again.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Seth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quick and effective service. Reasonable price.

Carpet steam cleaningPet stain & odor removal
Leslie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ken was so professional. My rugs are as clean as can be. The service was offered in such a kind and respectful manner. I was happy to welcome him in to my home. Thank you so much

Paid $200–250Reasonable priceCarpet steam cleaning
Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Reliable and excellent service. As a past customer, they are my go-to for my home and rental property. The customer service and transparency is top tier. I highly recommend.

Paid $300–350Reasonable priceCarpet steam cleaning
DeniseLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Over the years D.A. Burns has been my trusted source for fine carpet cleaning and repair. Their service is white glove and they have a great reputation for a reason. ⭐️⭐️⭐️⭐️⭐️

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Deborah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I am very happy with the technician that came to clean our carpets. Very professional, on time, was able to fit in some extra high traffic walkways and even worked around our outside hose bib that wasn’t turned on from winter!

Paid $250–300Great priceCarpet steam cleaning
JeredLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very nice employees and they worked diligently to get it as clean as possible.

Paid $200–250Reasonable priceCarpet steam cleaning
Erin16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have used D.A. Burns carpet cleaning for many years and they always do a fantastic job!! They are professional, hardworking and the best!! Highly recommend them to clean your carpets!!

Carpet steam cleaning
Ann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Your technician Blake did a great job steam cleaning all the traffic areas of the house. It wasn’t until later, after he left, that I realized he didn’t clean the kitchen chair seat pads. I thought I requested that but perhaps I didn’t. Can you come back another time and clean my 8 chair seats? Thanks so much.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
JanjanS6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We had two area rugs that were absolutely filthy. Unfortunately, one had a spot of dog vomit that we tried and tried to get out. When we pick them up, they were like brand new. Bright and clean and spotless! I would highly recommend DA Burns. And they also have great carpet pads as well.

Paid $150–200Reasonable priceCarpet steam cleaning
Shannyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Everything was great as usual but the one stain we hired them for looks the same.

Paid $250–300Reasonable priceCarpet steam cleaning
Chris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Service was great. There was a misunderstanding on the estimate vs what we were charged and management stepped up and did the right thing. Solid company, excellent service, managed with integrity. We have been using them for many years.

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
MJLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The technician was very polite and came right in and quickly but thoroughly did his work for which we appreciated it.

Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Catherine9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent reliable service. Kind and efficient. My carpet looks amazing!

Paid $500+Reasonable priceCarpet steam cleaning
EkaterinaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I am very pleased . My carpets shines ! The person who cleaned them were polite , accurate and professional ! I will use your service again in the future .

Paid $200–250Reasonable priceCarpet steam cleaning
Alyssa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Service was efficient and friendly. Everything from booking the appointment to paying the invoice was seamless and easy. Fair pricing and quick work - hard to believe I had been putting off carpet cleaning for so long!

Paid $300–350Carpet steam cleaning
Shirley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have called on DA Burns several times to clean our carpet. And also a love seat. Stains were removed from the carpet that we thought would be there forever. Brian did a terrific job. Thank you.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
Larry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great resource for area rug c mm waning

Carpet steam cleaning
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you so much for making it so easy to take care of our wonderful, special rugs. It seems silly but when they are a part of your every day life it is important. Karen

Carpet steam cleaningGeneral carpet cleaning
Margo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been a customer for four decades plus. I don’t go anywhere else for rug and upholstery cleaning.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
SteveLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had our carpets cleaned and tile and stone floors cleaned and resealed and as always they are the best I ave found and have used the over 20 years. I was initially concerned as the company changed hands about a year ago, but has done the takeover very well. All and all a great cleaning job and fair prices for it, not the lowest cost but best results.

Carpet steam cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Jessicaa week ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceCarpet steam cleaning
Janea month ago★★★★★

Rating only, no written review.

Paid $200–250Great priceCarpet steam cleaning
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Rating only, no written review.

Paid $250–300Reasonable priceCarpet steam cleaning
Mikie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Rating only, no written review.

Paid $200–250Reasonable priceCarpet steam cleaning
Cynthia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceCarpet steam cleaning
ThomasLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceCarpet steam cleaning
Sheila3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $200–250Great priceCarpet steam cleaning
Geoff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Carpet steam cleaning
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Christie11 months ago★★★★★

Rating only, no written review.

Paid $250–300Reasonable priceCarpet steam cleaning
rosalie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$327+26% vs typical carpet installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 76%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning49$158–$327
Area rug cleaning43$219–$705
Upholstery cleaning27$207–$360
General carpet cleaning24$170–$447
Pet stain & odor removal15—

Compare with