Experts Reviews · Company report
D. A. Burns logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%81+11.5Replies to reviews 7%69+4.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

D. A. Burns

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 278 Google reviews

Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D. A. Burns is better than 87% of carpet installers.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D. A. Burns is better than 90% of carpet installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D. A. Burns is better than 100% of carpet installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D. A. Burns is better than 81% of carpet installers.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D. A. Burns is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D. A. Burns is better than 69% of carpet installers.B
69

Reviews for your job

Customers hired D. A. Burns for 5 kinds of job.

D. A. Burns for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$447
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “General carpet cleaning”

MichaelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ken J did a very thorough cleaning. He used the cleaning system based in his truck even though that meant dragging hoses etc up a flight of stairs and along a walkway into the condo unit. I have used DA Burns in the past several times and will again. Very satisfied.

Paid $450–500Reasonable priceGeneral carpet cleaning
Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team that picked up and delivered the clean carpet were very professional. The carpets look great. Everything was easy from scheduling pickup and delivery.

Paid $500+Reasonable priceGeneral carpet cleaning
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Carpet tech was on time and professional.

Paid $400–450Reasonable priceGeneral carpet cleaning
Patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been using DA Burns for several years and I have always been very happy with their service. I think they do a good job (and I'm rather picky about cleaning).

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
ConstanceLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had a fantastic experience with D.A. Burns Carpet Cleaning! From start to finish, they were professional, responsive, and did an absolutely wonderful job on the carpets—they look brand new. What really stood out was their flexibility. I needed to move my appointment up by two weeks at the last minute, and they…

Paid $500+Not sureGeneral carpet cleaning
KristI12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I always trust D.A. Burns with my rugs and carpets. We don't have much carpeting in our house, thankfully, but every other year I have what is present cleaned, along with the upholstery of our chairs. The chairs in particular are always noticeably cleaner. The arms of the rocking chair in our bedroom were quite grimy; now the chair looks brand new!

Paid $400–450Great priceUpholstery cleaningGeneral carpet cleaning
KirkLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

On time excellent service. Ken, the technician thoroughly explained the process and was very efficient and careful moving his hoses around. Highly recommend DA Burns!

Paid $400–450Reasonable priceGeneral carpet cleaning
Chris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Service was great. There was a misunderstanding on the estimate vs what we were charged and management stepped up and did the right thing. Solid company, excellent service, managed with integrity. We have been using them for many years.

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Anne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service!

Paid $300–350Reasonable priceGeneral carpet cleaning
MJLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The technician was very polite and came right in and quickly but thoroughly did his work for which we appreciated it.

Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Bruce11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The delivery drivers were so friendly and helpful. The process was expensive but The carpet was plant cleaned beautifully

Paid $500+Not sureGeneral carpet cleaning
Pamela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I hadn't had my rug cleaned in years and finally took it to D. A. Burns to be cleaned. It came back clean, and the best part for me and my fragrance and chemical sensitive family is that it was cleaned with non-toxic, fragrance free cleaners. It was clean and scent free when we picked it up!

General carpet cleaning
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you so much for making it so easy to take care of our wonderful, special rugs. It seems silly but when they are a part of your every day life it is important. Karen

Carpet steam cleaningGeneral carpet cleaning
Margo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been a customer for four decades plus. I don’t go anywhere else for rug and upholstery cleaning.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My wife wanted to be sure that I responded to our service with a "yes, she was totally pleased with their work and that DA Burns had brought our rugs back to life!!" We would use them again if needed. Thank you.

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
NatashaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience was excellent. The original job did not include an area rug but a few days before their service my dock got sick on an area rug just a week since having it cleaned at DA Burns shop. The technician cleaned the rug and did spot treatment where needed. He saved my rug!! Very appreciated!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

They provided a quote and charged the same amount even with some small additions. They were quick and efficient and did a good job.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Norb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $250–300Reasonable priceGeneral carpet cleaning
Jason9 months ago★★★★★

Rating only, no written review.

Upholstery cleaningGeneral carpet cleaning
Molly11 months ago★★★★★

Rating only, no written review.

General carpet cleaning
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Rating only, no written review.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaning
Leanore11 months ago★★★★★

Rating only, no written review.

Paid $300–350Reasonable priceGeneral carpet cleaning
Georgeanne11 months ago★★★★★

Rating only, no written review.

General carpet cleaning
Karen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceGeneral carpet cleaning

Price

$327+26% vs typical carpet installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 76%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning49$158–$327
Area rug cleaning43$219–$705
Upholstery cleaning27$207–$360
General carpet cleaning24$170–$447
Pet stain & odor removal15—

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