Experts Reviews · Company report
D. A. Burns logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%81+11.5Replies to reviews 7%69+4.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

D. A. Burns

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 278 Google reviews

Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D. A. Burns is better than 87% of carpet installers.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D. A. Burns is better than 90% of carpet installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D. A. Burns is better than 100% of carpet installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D. A. Burns is better than 81% of carpet installers.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D. A. Burns is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D. A. Burns is better than 69% of carpet installers.B
69

Reviews for your job

Customers hired D. A. Burns for 5 kinds of job.

D. A. Burns for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$207–$360
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Upholstery cleaning”

Richard9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

As always a great experience using D.A.Burns they do a great job and I wouldn’t recommend anyone else. Our technician was Larry and he was fantastic, 5 stars, and I will ask for him specifically next time our carpet and upholstery need cleaning. He’s truly accredited to D.A. Burns organization.

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
April3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We have used D.A Burns for many years in the past on our carpets, when we had pets, but never for furniture. We had leather chairs that were 8 years old that Ken made look brand new. He under promised, and over delivered on the results to expect. Very happy

Paid $400–450Great priceUpholstery cleaning
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

Had a few overlooked areas. We have scheduled a technician to be back for touch ups next week.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Cynthia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I use DA Burns in Bellevue for all my upholstery cleaning. They do a great job!

Paid $300–350Reasonable priceUpholstery cleaning
Eileen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He did a great job! He was personable and easy to have in our home.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Carpets look great, service was professional, quick, and friendly

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaning
Marilyn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were on time and very professional. After seeing how great our carpets looked I had him clean upholstery on bar stools and a chair also cleaned an area rug. I’m definitely having them back again.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been using DA Burns for several years and I have always been very happy with their service. I think they do a good job (and I'm rather picky about cleaning).

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
KristI12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I always trust D.A. Burns with my rugs and carpets. We don't have much carpeting in our house, thankfully, but every other year I have what is present cleaned, along with the upholstery of our chairs. The chairs in particular are always noticeably cleaner. The arms of the rocking chair in our bedroom were quite grimy; now the chair looks brand new!

Paid $400–450Great priceUpholstery cleaningGeneral carpet cleaning
Manni11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have used your services for many years and you never disappoint us. In fact we are so very happy that you are here to take care of articles getting stained and make them look like new! Thank you for being an exemplary business.

Paid $1–50Great priceUpholstery cleaning
Ann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Your technician Blake did a great job steam cleaning all the traffic areas of the house. It wasn’t until later, after he left, that I realized he didn’t clean the kitchen chair seat pads. I thought I requested that but perhaps I didn’t. Can you come back another time and clean my 8 chair seats? Thanks so much.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
Ernie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We’re super happy with our experience at DA Burns. They do a great job of cleaning our rug and communicating. Their customer service is fantastic.

Upholstery cleaning
Shirley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have called on DA Burns several times to clean our carpet. And also a love seat. Stains were removed from the carpet that we thought would be there forever. Brian did a terrific job. Thank you.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
Nina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an excellent experience with D.A. Burns Company! Communication was effortless, and their service was both fast and efficient. I highly recommend them!

Paid $200–250Great priceUpholstery cleaning
Margo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been a customer for four decades plus. I don’t go anywhere else for rug and upholstery cleaning.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
NatashaLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great attention to detail!

Upholstery cleaning+ Punctuality+ Professionalism
NatashaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience was excellent. The original job did not include an area rug but a few days before their service my dock got sick on an area rug just a week since having it cleaned at DA Burns shop. The technician cleaned the rug and did spot treatment where needed. He saved my rug!! Very appreciated!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
RebeccaLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional service is done with a smile. Great results. Would go here again.

Area rug cleaningUpholstery cleaning+ Quality
PaulLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cleaned and stored cushions for our patio glider.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

They provided a quote and charged the same amount even with some small additions. They were quick and efficient and did a good job.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Annie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Upholstery cleaning
norma3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $1–50Great priceUpholstery cleaning
Jacquie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $300–350Reasonable priceUpholstery cleaning
Jason9 months ago★★★★★

Rating only, no written review.

Upholstery cleaningGeneral carpet cleaning
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Rating only, no written review.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaning
Annwithaq3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$327+26% vs typical carpet installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 76%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning49$158–$327
Area rug cleaning43$219–$705
Upholstery cleaning27$207–$360
General carpet cleaning24$170–$447
Pet stain & odor removal15—

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