Carpet cleaning service · New Orleans, LA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty86−1.4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 13%
4.9★★★★★569 Google reviews · 24 photos
97%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate D&G Carpet Cleaning 4.9 out of 5 stars based on 569 reviews, frequently citing punctuality, clear communication, and reasonable pricing for carpet, rug, and upholstery services. Customers often note that technicians are professional and thorough, effectively removing stains and odors while treating homes with respect. However, some low-star reviews describe inadequate cleaning results or unresolved issues, such as persistent moisture after grout work, though the owner responded to only 13% of these comments.
Google rating: 4.9 out of 5 from 569 reviews (97% five-star).
Reviews on this page: 569 Google reviews (395 with written comments, 10 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: September 28, 2026.
Service: Rug Cleaner serving New Orleans, Louisiana.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
D&G Carpet CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D&G Carpet Cleaning: 88/100 on this factor. Category median: 96.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D&G Carpet Cleaning: 85/100 on this factor. Category median: 96.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D&G Carpet Cleaning: 86/100 on this factor. Category median: 99.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D&G Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D&G Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D&G Carpet Cleaning: 41/100 on this factor. Category median: 74.C
41
Bar = this company · dark tick = category median.
Star ratings
569 Google reviews we collected
4.9of 5
5 stars55197%
4 stars71%
3 stars20%
2 stars10%
1 star81%
Praise vs complaints
Phrases our text analysis found in 395 written reviews
99%praise
Praise80999%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24230%
Quality & results19023%
Speed & response15419%
Would recommend12415%
Price & value597%
Communication375%
Honesty & trust81%
What customers talk about
We read 395 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“First time having carpets cleaned and they were very helpful with pick up, delivery, and replacing my rugs on the floor.”
“They were courteous, punctual, and did a great job!”
“…on so thats what made me very uncomfortable an second they did a very poor job they haven’t returned my calls so i recommend you use a different compa…”
“Super friendly and professional …was able to provide next day service and the carpets came out great!”
“I'd highly recommend them and look forward to future services.”
“…t and said the stains wouldn’t come out and left…$135 down the drain, never again.…”
“Pricing is fair and transparent with no hidden fees, and the whole process was smooth from booking to finish.”
“One of the few companies I’ve dealt with that is on time with appointments and communicates when they cannot be.”
HERITAGE3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Super friendly and professional …was able to provide next day service and the carpets came out great!!! Will use again.
Great company! I have used them for years, for all floor cleaning needs, including tile and cleaning grout. Rugs cleaning today. Looks brand new. Excellent staff and owner. Great service professionals!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Area rug cleaning
Response from the owner · a year ago
Thank you so much for your kind words and continued trust in our team! We're thrilled to hear you're happy with both your rug cleaning and your tile and grout results. It's always our goal to make everything look like new again. We truly appreciate your support and look forward to helping with any of your floor care needs in the future!
Fallon ChiassonLocal Guide · 23 reviewsiTotal number of Google reviews Fallon has written across all businesses on Google Maps, not just this one.
Great experience! First time having carpets cleaned and they were very helpful with pick up, delivery, and replacing my rugs on the floor. My rugs look and feel brand new. I couldn't believe how used to the grimy color they had become. On top of my rugs looking and feeling great, my house smells very clean, too!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you, Fallon! We’re so happy you’re pleased with how fresh and clean your rugs look and feel. It was a pleasure taking care of them. We truly appreciate your kind review!
Michelle Deris5 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
They were courteous, punctual, and did a great job! I would definitely use them again!
Price assessment: Great price
Response from the owner · 2 months ago
Thank you for taking the time to leave us such a great review! We're delighted to hear that you had a positive experience with our team. Providing reliable service and outstanding results is always our goal, and we're so glad we could deliver. We truly appreciate your trust and look forward to serving you again in the future!
HERITAGE STR MANAGEMENT LLC3 reviewsiTotal number of Google reviews HERITAGE has written across all businesses on Google Maps, not just this one.
Super friendly and professional …was able to provide next day service and the carpets came out great!!! Will use again.
Price assessment: Great price
Price: $150–200
Response from the owner · 2 months ago
Thank you so much for the 5-star review! We’re glad you are happy with how your carpets turned out. We truly appreciate your business and look forward to helping you again in the future!
Bob McCrary2 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Great job cleaning our wool carpet. One of the few companies I’ve dealt with that is on time with appointments and communicates when they cannot be.
Response from the owner · 4 months ago
Hi Bob, thank you so much for taking the time to leave us a 5-star review! Your feedback truly means a lot to our team, and we appreciate the opportunity to serve you. We look forward to working with you again!
Sally Knight1 reviewiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
The technician did a superb job. He was competent, professional and personable. When he finished, the carpet looked brand new. I was very pleased. Great work at a reasonable price.
Response from the owner · 4 months ago
Thank you for taking the time to leave such a wonderful review! We’re glad our technician made a great impression and delivered results you’re happy with. Your satisfaction means a lot to us!
Demetrius Rayford2 reviewsiTotal number of Google reviews Demetrius has written across all businesses on Google Maps, not just this one.
Excellent service from start to finish. The team cleaned and restored furniture after severe damage to a home, and they handled everything professionally, compassionately, and without judgment. They were thorough, responsive, and exceeded expectations during a very difficult situation. Highly recommend.
Response from the owner · 4 months ago
Thank you so much, Demetrius, for taking the time to leave such a thoughtful review. We truly appreciate your kind words and your trust in our team during such a difficult situation. Our goal is always to provide not only thorough and professional service, but also care, respect, and compassion for our clients. We’re grateful we could help restore your furniture and exceed your expectations. If you ever need anything in the future, please don’t hesitate to reach out.
Fernando NardelyLocal Guide · 5 reviewsiTotal number of Google reviews Fernando has written across all businesses on Google Maps, not just this one.
Absolutely blown away by the results. Carpets that looked like they were beyond saving came out looking brand new — stains, pet odors, and years of built up grime completely gone. The team showed up on time, worked efficiently, and treated the home with total care and respect.
Pricing is fair and transparent with no hidden fees, and the whole process was smooth from booking to finish. If you need carpet cleaning in the New Orleans area, D&G is the call to make. ✨
Response from the owner · 5 months ago
Thank you so much for the amazing review, Fernando! We truly appreciate you recognizing our team’s punctuality, care, and professionalism. We also work hard to keep our pricing clear and the whole process smooth from start to finish, so it means a lot that stood out to you.
If you ever need anything in the future, we’ll be happy to help again. Thanks for choosing D&G Carpet Cleaning!
cornelia williams5 reviewsiTotal number of Google reviews cornelia has written across all businesses on Google Maps, not just this one.
Did a wonderful and thorough job with my sofa and carpet. Will call again in 6 months to return for a routine cleaning.
March 2026 update- I asked him to take my rug away to have it cleaned because I thought it was completely ruined. I had a sick pet and also dirt stains. They brought back what looked like to be a brand new carpet. I did not think it was gonna be possible.
Truly miraculous work.
Response from the owner · 7 months ago
Thank you so much, Joanna, for your incredible review and for taking the time to share this update! We truly appreciate your trust in us.
We know how stressful pet accidents can be, so it means the world to hear that we were able to restore your rug beyond expectations. Your kind words and continued support motivate our entire team. We’ll be happy to help again whenever you need us—see you at your next cleaning!
