Analyzing 7,329,7967.3M ReviewsFor 20,76820.8K Experts

Experts Reviews · Company report
D&R Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty92−0.8Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

D&R Plumbing, Heating & Air, Inc.

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 335 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D&R Plumbing, Heating & Air, Inc. is better than 90% of pipe repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 88% of pipe repair services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D&R Plumbing, Heating & Air, Inc. is better than 92% of pipe repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D&R Plumbing, Heating & Air, Inc. is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 85% of pipe repair services.A
85

Reviews for your job

Customers hired D&R Plumbing, Heating & Air, Inc. for 8 kinds of job.

D&R Plumbing, Heating & Air, Inc. for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$931
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 25

All 10 Google reviews tagged “Plumbing pipe repair”

eindzel14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rich was an excellent plumber. Not only was I impressed by his friendly and knowledgeable demeanor, but I also appreciated the transparent information provided. This allowed me to make an informed decision and I will definitely be using D&R Plumbing for any future plumbing needs.

Reasonable pricePlumbing leak detectionPlumbing pipe repair
MEXILIS2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Richard was super fast getting back to us, and put us as top priority to fix 2 broken valves for our washer. Would definitely recommend these people for anything. Many thanks

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have had Richard from D&R come out to our house in Chillicothe several times to repair our plumbing. He has always done a great job for us. He gets repairs done very quickly after being called. He is very professional in his work and very friendly too. If you need any plumbing work do not hesitate to call D&R Plumbing!

Faucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Pete1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Richard with D&R Plumbing was awesome!!! Responded quickly to a broken pipe we were dealing with - even after normal business hours. He helped get it taken care of quickly so we could get water restored to our house. Very friendly and easy to work with. Highly recommend!

Plumbing pipe repair+ Responsiveness+ Quality+ Professionalism
Tess4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Richard and Rick were very attentive, nice, honest, and were very open about any questions I had. Being the primary homeowner, I don't know much about plumbing so questions were key. (Didn't laugh at any dumb questions I had) Also, helped me understand other problems I had. Very knowledable and helpful. They were…

Plumbing leak detectionPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Albert8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Friday February 5th, 2021 was about the worst day I've had in 10 years. I spent about 6-8 hours trying to get solder to take hold on a shut off valve, so we can turn on the water. It is now 6:30 PM and we have no water and I start panicking. I begin calling every Plumber I can find who are 24 hour service. I…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Austin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great Company and good rates. Awesome family company

Plumbing pipe repair+ Punctuality+ Quality+ Professionalism
Rob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve relied upon this company first for an emergency service, then as planned replacement of water heater, toilets, etc., and then another emergency service for unrelated problem. On all three occasions, they were professional, courteous, very patient and forthcoming when asked questions, and all in a timely manner.…

Toilet installationWater heater installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Clinton7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

All I know about plumbing is when I turn on the faucet water should come out from the faucet and not the bottom of the vanity. Richard was BEYOND understanding and completely amazing. Even my wife (who is the actual boss) was impressed by the attentiveness, professionalism, and quality of work. If 10 was a rating…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Mason5 years ago★★★★★

Rating only, no written review.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$114-76% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning22$248–$502
Toilet repair12$228–$554
Plumbing leak detection12$173–$503
Water heater repair11$158–$432
Plumbing pipe repair10$295–$931
Shower repair10$295–$493
Water heater installation6$1.4k–$2.8k
Faucet repair5$228–$721

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