Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts
Customers frequently praise D&R Plumbing for its punctuality, professional communication, and honest pricing, often noting that the owner personally handles jobs with clear explanations. Recurring themes include quick response times, thorough problem-solving for plumbing issues, and helpful advice regarding insurance or maintenance. However, some low-star reviews criticize high costs for specific repairs and instances where parts failed shortly after service, leading to disputes over additional charges or perceived lack of follow-up communication.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
335 Google reviews we collected
Phrases our text analysis found in 308 written reviews
Price verdicts customers left with their Google review
Middle half of what 8 customers paid ($27–$277) · gold mark = category median.
How often each topic comes up in the written reviews
We read 308 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have used D and R for years and they have always been friendly and fair with quality work.”
“Richard gave us sound advisement about working with our insurance, he was very efficient and had clear communication.”
“He helped me deal with my warranty company and plumbed a tough water break though it was late and I'm sure he wanted to go home.”
“I look forward to working with D&R Plumbing again for any future plumbing needs and would highly recommend them to anyone looking for reliable service.”
“Cons: Price - I recommend getting a quote first”
“He is very knowledgeable and fixed the problem fast !”
“They responded immediately to address the issue with the water heater not working.”
“Took not even an hour and pricing was very affordable.”
“Complete rip off.”
“He provided excellent communication and transparency throughout the entire project inquiry process, which made everything stress-free and easy to understand.”
“His honest quotes and hard work make him worth calling.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired D&R Plumbing, Heating & Air, Inc. for 8 kinds of job. Pick one to see what they paid and said.
I have used D and R for years and they have always been friendly and fair with quality work.
I've used them twice so far for plumbing and they are the most honest and professional company I've ever used.I highly recommend them.
Richard was INCREDIBLE!! He called when he got into Peoria and asked if it was too late to stop by. We said absolutely not! We needed his help and he did not disappoint. He helped us and went above and beyond to get our drain unclogged in the basement. He didn’t leave until it was perfect, which made for a very…
When my water heater was spewing water, soaking my basement, Richard answered and was here in 10 minutes! Amazing service!
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 22 | $248–$502 |
| Toilet repair | 12 | $228–$554 |
| Plumbing leak detection | 12 | $173–$503 |
| Water heater repair | 11 | $158–$432 |
| Plumbing pipe repair | 10 | $295–$931 |
| Shower repair | 10 | $295–$493 |
| Water heater installation | 6 | $1.4k–$2.8k |
| Faucet repair | 5 | $228–$721 |
4.8 ★★★★★ 335 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I have used D and R for years and they have always been friendly and fair with quality work.
Professional service and fair pricing
Richard and his crew are amazing. Jobs big or small are handled professionally. His honest quotes and hard work make him worth calling.
Richard gave us sound advisement about working with our insurance, he was very efficient and had clear communication. Went beyond the job itself in customer service.
Awesome to deal with, professional, quick and clean!
Richard was great!! He is very knowledgeable and fixed the problem fast ! He is also very nice !! Gave me some good tips to prevent future problems! I am very happy with service !!
I've used them twice so far for plumbing and they are the most honest and professional company I've ever used.I highly recommend them.
Richard was INCREDIBLE!! He called when he got into Peoria and asked if it was too late to stop by. We said absolutely not! We needed his help and he did not disappoint. He helped us and went above and beyond to get our drain unclogged in the basement. He didn’t leave until it was perfect, which made for a very long day for him. We can’t thank him enough!! HIGHLY recommend D & R Plumbing & Heating!!
Thanks Richard for coming out to repair my bathroom sink and figuring out the problem that no one else could. You do great work and you get the job done every single time and I can always count on you. I appreciate you and keep up the good work!!!
D&R did a great job! Would 100% recommend!
Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts
