Experts Reviews · Company report
D&R Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty92−0.8Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

D&R Plumbing, Heating & Air, Inc.

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 335 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D&R Plumbing, Heating & Air, Inc. is better than 90% of pipe repair services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 88% of pipe repair services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D&R Plumbing, Heating & Air, Inc. is better than 92% of pipe repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D&R Plumbing, Heating & Air, Inc. is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D&R Plumbing, Heating & Air, Inc. is better than 85% of pipe repair services.A
85

Reviews for your job

Customers hired D&R Plumbing, Heating & Air, Inc. for 8 kinds of job.

D&R Plumbing, Heating & Air, Inc. for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 13

All 10 Google reviews tagged “Shower repair”

Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The service was great! Richard was able to tell me exactly what was wrong over the phone and walk me through my shower repair step by step with friendly instruction. Will recommend to my friends and family!

Great priceShower repair
Garren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This morning I had a bit of a plumbing emergency so I called D&R plumbing. Richard Folks picked up the phone. He let me know that he could not do house calls today but he did give me excellent advice such as what to look for in a plumbing company and some questions to ask them to avoid being over-charged in an…

Plumbing leak detectionPlumbing leak repairShower repair+ Responsiveness+ Professionalism+ Value
Mel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Richard repaired the defective shower faucet in a cost effective way. Very knowledgeable and efficient. I would definitely use him again.

Shower repair+ Responsiveness+ Quality+ Professionalism
Julie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! Father and son did an excellent job repairing and replacing all the things we needed fixing.

Faucet installationShower repairSump pump installation+ Quality+ Professionalism
ramhamil13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

D&R hands down best plumbing service in town. Had a leaking shower in the weekend. Called and Richard had us taken care off quickly. Price was just right and appreciate the top notch customer service! I’ll be using D&R for all future plumbing needs.

Shower repair+ Responsiveness+ Punctuality+ Quality
Krish2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fantastic service and done in a timely manner.

Shower repair
Catie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★

Our shower was broken and Rich came out to fix it. He was very friendly—even with the dog! There then became a second issue the next day and Rich came out to fix it for us into the late hours not to leave us hanging. Thank you for making it right!

Shower repair+ Professionalism
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

They where very quick to get back to me and come out to take a look at my issue, the next day they where back to repair a shower diverter valve that was in a fairly tricky space. They installed the new diverter valve I supplied and I was back to having a shower that didn't leak. They where very professional and made…

Shower repair+ Responsiveness+ Punctuality+ Quality
Leann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

D&R saved the day, I had the water shut off and needed someone first thing on a Saturday morning, Richard arrived right away without question. I called others but no one returned my call. I will definitely use D&R Plumbing again!

Shower repair+ Responsiveness+ Punctuality+ Quality
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★

Rating only, no written review.

Shower repairToilet repair− Quality− Value

Price

$114-76% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning22$248–$502
Toilet repair12$228–$554
Plumbing leak detection12$173–$503
Water heater repair11$158–$432
Plumbing pipe repair10$295–$931
Shower repair10$295–$493
Water heater installation6$1.4k–$2.8k
Faucet repair5$228–$721

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