Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
D Freihaut Agency & Associates LLC American Family Insurance logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

D Freihaut Agency & Associates LLC American Family Insurance

Ballwin, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 65 child custody lawyers · 4.9★ from 126 Google reviews

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Report card

Percentile vs other child custody lawyers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D Freihaut Agency & Associates LLC American Family Insurance is better than 89% of child custody lawyers.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D Freihaut Agency & Associates LLC American Family Insurance is better than 83% of child custody lawyers.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D Freihaut Agency & Associates LLC American Family Insurance is better than 99% of child custody lawyers.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D Freihaut Agency & Associates LLC American Family Insurance is better than 92% of child custody lawyers.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D Freihaut Agency & Associates LLC American Family Insurance is better than 100% of child custody lawyers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D Freihaut Agency & Associates LLC American Family Insurance is better than 100% of child custody lawyers.A
100

Reviews for your job

Customers hired D Freihaut Agency & Associates LLC American Family Insurance for 1 kinds of job.

D Freihaut Agency & Associates LLC American Family Insurance for property insurance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Property insurance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Property insurance”

Sudhir6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Dan is great person and has amazing interpersonal skills. He is well knowledgable insurnace agent and I always recommend my friends to join him.

Reasonable priceProperty insurance
Purity3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Exceptional customer service. Timely feedback.Great students discounts for my teenage children. It took a few minutes for Sarah to answer all my questions and meet my requests in making changes to our plan .I have used American Family insurance for more than 20years now without any disappointment.

Great priceMotorcycle insuranceProperty insurance
MatsLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have been with this agency now for 21 years (including the legacy agency). I have always received top notch service and high level of transparency when it comes to my insurances. A question or a quote is typically answered / sent to me within 30 minutes =exceptional! The few rare occasions when I had to use my…

Property insurance
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dan Freihaut’s agency has great customer service, answered all my questions and really cares about giving the best insurance for the needs you have. I trust the team and I would recommend anyone I know get a quote from them to see if they could save you some money.

Property insurance
Peggy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

very friendly and knowledgeable and willing to go the extra distance to keep you safe and find available money saving discounts

Reasonable priceProperty insuranceService not listed
StaciLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have used this insurance agency for many years. They offer competitive rates, in my experience. Anytime we’ve needed anything Kim has always been extremely helpful and timely with replies. Justin has also helped us set up policies and has answered questions in the past. We recently added a youthful driver to our…

Reasonable priceProperty insurance
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I really appreciate the customer service I have ALWAYS received from this office but recently, I was especially impressed by the support I received from Kim. So much so that I came here to tell everyone!

Reasonable priceProperty insuranceService not listed
Sagy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Would like to express our gratitude in the excellent customer service we’ve received from KIMBERLY HENSLER. This is definitely overdue. Since we joined the Am. Fam we were genuinely impressed with the consistency of the customer care she has shown us on numerous occasions. Her work ethic and friendly attitude makes…

Property insurance
matthew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kim Hensler was wonderful. I purchased an additional car on Friday afternoon and she had my insurance cards before I left dealership. She definitely exceeded my expectations! Much appreciated

Great priceProperty insurance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 73%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Property insurance9—

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