Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate the agency 4.9 out of 5 based on 126 reviews, noting that the owner replies to 99% of feedback. Customers frequently praise the team for prompt communication, efficient handling of policy changes, and assistance with claims, auto, and homeowners coverage. Recurring themes include helpful staff who answer questions quickly and provide competitive rates. However, some low-star reviews criticize the company for canceling coverage after claims or failing to notify customers about billing issues.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
126 Google reviews we collected
Phrases our text analysis found in 114 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always accessible, knowledgeable and answered all questions promptly.”
“Sarah could not have been nicer or more efficient in changing my insurance during my most recent move!”
“I trust the team and I would recommend anyone I know get a quote from them to see if they could save you some money.”
“I have always received top notch service and high level of transparency when it comes to my insurances.”
“He provided us with fair rates and saved us a substantial amount of money.”
“Dan brings the perfect combination of professionalism, responsiveness, and genuine care for his clients.”
“Dan Freihaut’s agency has great customer service, answered all my questions and really cares about giving the best insurance for the needs you have.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired D Freihaut Agency & Associates LLC American Family Insurance for 1 kind of job. Pick one to see what they paid and said.
Dan is great person and has amazing interpersonal skills. He is well knowledgable insurnace agent and I always recommend my friends to join him.
Exceptional customer service. Timely feedback.Great students discounts for my teenage children. It took a few minutes for Sarah to answer all my questions and meet my requests in making changes to our plan .I have used American Family insurance for more than 20years now without any disappointment.
Superb customer service. Sarah could not have been nicer or more efficient in changing my insurance during my most recent move! It was seamless and perfect!! I cannot recommend this agency enough!!! I answered below that I got my quote within 24 hours but really it was less than 2 hours for the entire process.
I have been with this agency now for 21 years (including the legacy agency). I have always received top notch service and high level of transparency when it comes to my insurances. A question or a quote is typically answered / sent to me within 30 minutes =exceptional! The few rare occasions when I had to use my…
The service we received from Anna Emanuel was excellent. She efficiently made all the necessary changes to our homeowners, auto & umbrella policies to coordinate with our move. Thanks Anna.
We are new to American Family and this agency after transferring from another company that we had been with for over 25 years. We have had a recent claim and have been very pleased so far with how they are handling the claim. The office staff is very caring and helpful. Would highly recommend!
| Job | Reviews | Category typical |
|---|---|---|
| Property insurance | 9 | — |
4.9 ★★★★★ 126 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Dan is great person and has amazing interpersonal skills. He is well knowledgable insurnace agent and I always recommend my friends to join him.
Exceptional customer service. Timely feedback.Great students discounts for my teenage children. It took a few minutes for Sarah to answer all my questions and meet my requests in making changes to our plan .I have used American Family insurance for more than 20years now without any disappointment.
Thank you for your loyalty and thoughtful review. We’re so glad Sarah could help with your questions and plan updates, and that your family has had such a positive experience with us over the years.
Superb customer service. Sarah could not have been nicer or more efficient in changing my insurance during my most recent move! It was seamless and perfect!! I cannot recommend this agency enough!!! I answered below that I got my quote within 24 hours but really it was less than 2 hours for the entire process.
Thank you so much for your kind words! We’re thrilled to hear Sarah made your move and insurance change so smooth and easy. We truly appreciate your recommendation and are glad we could help so quickly!
I have been with this agency now for 21 years (including the legacy agency). I have always received top notch service and high level of transparency when it comes to my insurances. A question or a quote is typically answered / sent to me within 30 minutes =exceptional! The few rare occasions when I had to use my insurance, all issues were sorted out immediately, no lowballing, I got to pick up my own repair shop, and the bills were never questioned.
Thank you for your thoughtful review and for your loyalty over the past 21 years. We truly appreciate your trust in our agency. We’re so glad to hear that you’ve had consistently responsive, transparent service and positive claim experiences!
The service we received from Anna Emanuel was excellent. She efficiently made all the necessary changes to our homeowners, auto & umbrella policies to coordinate with our move. Thanks Anna.
Thank you for the wonderful review, Cathy. We’re so glad Anna was able to provide you with a great experience!
We are new to American Family and this agency after transferring from another company that we had been with for over 25 years. We have had a recent claim and have been very pleased so far with how they are handling the claim. The office staff is very caring and helpful. Would highly recommend!
We're so glad we were able to be helpful and welcoming! Thank you for your business.
Dan Freihaut’s agency has great customer service, answered all my questions and really cares about giving the best insurance for the needs you have. I trust the team and I would recommend anyone I know get a quote from them to see if they could save you some money.
Thanks very much!
Sarah at the Freihaut Agency was incredible. Always accessible, knowledgeable and answered all questions promptly. Extraordinary customer service
We're so glad you are happy with Sarah's customer service! Thank you for the review!
Just had a great annual review with Kim Hensler. Thanks!
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us!
Kimberly Hensler of the D Freihaut Agency answered all of my questions (and there were MANY) and assisted me beautifully with my recent automobile addition. Simply the best!!!
I'm so glad Kimberly was helpful and answered your questions! We are grateful for your business!
D Freihaut Agency & Associates LLC American Family Insurance on Google Maps →
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
