Garbage collection service · San Jose, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%91+23.7Value 15%96+14.6Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 92 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 25%
5.0★★★★★319 Google reviews · 22 photos
99%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this San Jose hauling service five out of five stars based on 319 reviews, with the owner responding to 94 percent. Customers frequently praise the team for punctuality, efficiency, and friendly communication, often noting that staff arrived quickly for last-minute requests and charged reasonable prices for removing large items. However, a small number of one-star reviews criticize the company for attempting to upsell services, damaging customer property, and providing quotes that customers perceived as excessively high for small hauling jobs.
Google rating: 5.0 out of 5 from 319 reviews (99% five-star).
Reviews on this page: 170 Google reviews (167 with written comments, 8 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 7, 2026.
Service: Furniture Removal Service serving San Jose, California.
Data from Google, last updated November 2, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dalux Junk Removal & Hauling Service: 94/100 on this factor. Category median: 98.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dalux Junk Removal & Hauling Service: 91/100 on this factor. Category median: 98.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dalux Junk Removal & Hauling Service: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dalux Junk Removal & Hauling Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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Bar = this company · dark tick = category median.
Star ratings
170 Google reviews we collected
5.0of 5
5 stars16899%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
99%praise
Praise34299%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price375%
Reasonable125%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9427%
Staff & attitude7221%
Would recommend6619%
Quality & results5616%
Price & value4212%
Communication93%
Honesty & trust82%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came in, took care of business quick and reasonable.”
“Rodney came and took care of removing junk from our house and was very professional cordial and efficient”
“I highly recommend him if you need any hauling service.”
“Rodney has done a great job for us by taking a way the big couch.”
“On top of that, his pricing was very fair and competitive.”
“Professional and didnt over charge.”
“From the very beginning, Rodney communicated extremely well, kept me updated on his ETA, and arrived exactly on time.”
“Rodney exceeded my expectations with his obvious dedication to a hard working, reliable, experienced & kind man.”
People customers mention
Rodney20 reviews
Chris3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dalux Junk Removal & Hauling Service for 3 kinds of job. Pick one to see what they paid and said.
SS8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Terrible company would NOT recommend. They will try to upsell and scam you. They broke my property and would not pay do not use this place!
Cchristina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Rodney has done a great job for us by taking a way the big couch. Fast service and quick within a hour. I highly recommend him if you need any hauling service.
SS.2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So happy! Rodney went out of his way to make it convenient for me. Took all my junk super fast at a good price. I recommend them for sure.
RRaiyanna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Requested a quote to haul away around 30 cardboard boxes as we don’t have time to do it ourselves and got quoted nearly $300 for a five minute job. Don’t waste your money here.
SSerge11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Awesome business. Came in, took care of business quick and reasonable. Super nice guy! Can’t recommend more.
MMarianne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rodney came and took care of removing junk from our house and was very professional cordial and efficient
Terrible company would NOT recommend. They will try to upsell and scam you. They broke my property and would not pay do not use this place!
Response from the owner · 3 weeks ago
This is a FAKE review! This is competitorJustin Katich from Clean Werks LLC. We have NO interest in competing with you! Stop writing fake reviews and posting fake posts on FB! We have NEVER worked with you. Please remove your fake review, we are neighbors and live near each other! Be a man and call me back if you have a problem!
C
Camden Pettijohn3 reviewsiTotal number of Google reviews Camden has written across all businesses on Google Maps, not just this one.
Thank you so much, Camden, for the 5-star review! We’re glad we could be there on short notice and provide helpful, reliable service. At Dalux Junk Removal & Hauling Service, we’re always happy to help when you need us. Please give us a call in the future we’ll be happy to assist you again!
V
Vienna Chambers2 reviewsiTotal number of Google reviews Vienna has written across all businesses on Google Maps, not just this one.
They did a wonderful job! They came last minute and were super quick
Price assessment: Great price
Services: House & garage cleanouts
Response from the owner · 3 weeks ago
Thank you, Vienna, for the wonderful 5-star review! We’re so glad you were happy with the price and that our team could come out last minute and get the job done quickly. Dalux Junk Removal & Hauling Service truly appreciates your support! Please give us a call whenever you need help in the future we’re always happy to assist.
C
Casey Neale3 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Thank you so much, Casey, for the 5-star review and recommendation! We’re thrilled to hear you had an amazing experience with Dalux Junk Removal & Hauling Service. Your support means a lot to our team. Please give us a call when you need help in the future we’ll be happy to assist you again!
A
Amir Kabariti2 reviewsiTotal number of Google reviews Amir has written across all businesses on Google Maps, not just this one.
Thank you so much for taking the time to leave us a 5-star review! We're glad to hear you had a great experience with Dalux Junk Removal & Hauling Service. Please give us a call whenever you need help in the future we are always happy to assist!
M
Mary Zhen2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Thank you for the wonderful feedback! Providing top-notch customer service is always our priority here at Dalux Junk Removal & Hauling Service. If you ever need anything hauled away again, please give us a call! We’d be happy to help anytime.
C
christina chen2 reviewsiTotal number of Google reviews christina has written across all businesses on Google Maps, not just this one.
Rodney has done a great job for us by taking a way the big couch. Fast service and quick within a hour. I highly recommend him if you need any hauling service.
Response from the owner · 3 weeks ago
Thank you for sharing your experience! We’re thrilled to hear Rodney was able to take care of that big couch for you so quickly. We’ll be sure to pass along your kind words to him. Thanks for choosing Dalux Junk Removal & Hauling Service, and please give us a call whenever you need help in the future we’re always happy to assist!
E
Eleshaday Abraha2 reviewsiTotal number of Google reviews Eleshaday has written across all businesses on Google Maps, not just this one.
Thanks for the review! We really appreciate your feedback and are happy we could get the job done efficiently for you. If you ever need hauling assistance down the road, please give Dalux Junk Removal & Hauling Service a call!
D
Debra Aguilera2 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Rodney was fantastic. Super helpful, friendly and prompt. Highly recommend.
Response from the owner · 3 weeks ago
Thank you so much for the review and recommendation! Rodney will be so happy to hear that his quick and friendly service made a great impression. Thank you for choosing Dalux Junk Removal & Hauling Service. Please feel free to give us a call whenever you need a hand in the future!
D
Debra Aguilera2 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
