Carpet cleaning service · Mount Dora, FL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#145 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★189 Google reviews · 17 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
59%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professional communication, and thorough results of this carpet and tile cleaning service, noting that technicians often explain details and avoid upselling. Recurring themes include fair pricing, efficient stain removal, and effective treatment for furniture and hard floors. One lower-rated review cited a discrepancy between the quoted price and the final bill, while another mentioned a minimum charge.
Google rating: 4.9 out of 5 from 189 reviews (97% five-star).
Reviews on this page: 189 Google reviews (178 with written comments, 5 with photos).
Owner responses: the business replied to 59% of reviews.
Most recent review: May 13, 2026.
Service: Carpet Cleaning serving Mount Dora, Florida.
Data from Google, last updated November 6, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Dan Dan The Carpet ManCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dan Dan The Carpet Man: 94/100 on this factor. Category median: 96.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dan Dan The Carpet Man: 94/100 on this factor. Category median: 96.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dan Dan The Carpet Man: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dan Dan The Carpet Man: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dan Dan The Carpet Man: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dan Dan The Carpet Man: 82/100 on this factor. Category median: 82.A
82
Bar = this company · dark tick = category median.
Star ratings
189 Google reviews we collected
4.9of 5
5 stars18397%
4 stars42%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 178 written reviews
100%praise
Praise329100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price19%
Reasonable982%
Overpriced00%
Not sure19%
$324+17% vs typical carpet cleaning
Middle half of what 6 customers paid ($288–$410) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8827%
Staff & attitude8325%
Speed & response6119%
Would recommend4614%
Price & value247%
Communication237%
Honesty & trust41%
What customers talk about
We read 178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great Job & nice technician, on time, & delivered what they said they would.”
“Easy decision to hire this company, as they have always been professional.”
“Tech showed up on time completed the work efficiently.”
“Highly recommend this professional and wonderful-to-work-with company.”
“Absolutely incredible results at a very fair price.”
“Carlos explained everything, he was professional and friendly.”
“I have Commercial cleaning experience and for my home, Fred was extremely honest when it came to care, maintenance and cost for the work.”
People customers mention
Ron7 reviews
Todd4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dan Dan The Carpet Man for 5 kinds of job. Pick one to see what they paid and said.
DDyaniLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Amazing service! They were up front about everything. They came in with more product than just water and a hose, and my carpet and recliner smell SO good now! We have pets and kids so it was much needed
SSusan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have Commercial cleaning experience and for my home, Fred was extremely honest when it came to care, maintenance and cost for the work. Tech showed up on time completed the work efficiently. I've recommended this company to my neighbors and see why they were recommended to me.
WWilliam5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Super good job! Made our carpet look new…and I did not think that was possible! It took 4 hours but he did not even take a break. Thank you!
Paid $400–450Reasonable priceUpholstery cleaning
AAngie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I used Dan Dan for the first time and was extremely satisfied with the results. My carpets look almost new again. I will definitely use them again.
Easy decision to hire this company, as they have always been professional. Scheduling was easy, technician was on-time, and did everything in a short time. I am very happy with this company’s service!
Response from the owner · 5 months ago
Thank you Bonnie! We know how awful a poor service experience can be and that's why we strive to provide the best service experience possible. From the moment we pick up the phone, to the time we're pulling out of the driveway, perfection is our goal. Now, we all know that nobody is perfect, but we certainly try hard!
- Jimmy
Director of Operations
J
Jerry JonesLocal Guide · 134 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
He went above and beyond while here. Absolutely incredible results at a very fair price. I was going to replace one room of carpet and he cleaned a spot to test it. Ended up saving a bunch of money and yhe carpet looks fantastic. HIGHLY RECOMMEND!!
Response from the owner · 6 months ago
Jerry, we see this all the time! Like we always say, we can't grow new carpet, but we can provide the next best thing. An extremely thorough cleaning to restore it to as close to new as possible. We're so glad that we were able to save you the time, money, and hassle of having to replace your carpet. Thank you for trusting us with your project!
- Jimmy
Director of Operations
C
Cindy LeFebreLocal Guide · 21 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Dan Dan The Carpet Man is a great Company! Brian and Dan notified me that they were arriving as scheduled. Friendly and professional. Carpets look great! I highly recommend.
Response from the owner · 7 months ago
Thank you, Cindy, for giving us another opportunity to serve you! We’re so happy to hear you enjoyed the service, and we’re already looking forward to next time!
- Jimmy
Director of Operations
G
Gerard Goulet9 reviewsiTotal number of Google reviews Gerard has written across all businesses on Google Maps, not just this one.
Had another good experience with Dan the Carpet Man. Had my floor tile cleaned and sealed in my shower, bathrooms and kitchen. I really like the way my floors are looking and are going to be a lot easier for me to keep clean. Thank you so much.
Response from the owner · a month ago
My apologies, Gerard, for taking so long to respond to your review! I somehow missed this one, but I’m here now to say how truly grateful we are to have had the opportunity to work with you. We take tremendous pride in our tile and grout cleaning process and believe it’s second to none, so we’re thrilled to hear you were just as impressed with the results. Thank you for your business, your kind words, and your support. We truly appreciate it!
- Jimmy
Director of Operations
E
Elaine Bastl11 reviewsiTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Had my cloth couch & 6 dining room chairs cleaned. The chair seats had never been cleaned since 1982 when purchased. The couch gets use for sitting & napping...it's that kind of comfy! All turned out as expected, nice & clean & the technician did as requested....no fragrances! Clean cannot be smelled...it is seen.
But then my floors needed steam cleaning. I have 3 different kinds of floor cleaners but none could get the olive oil drippings out of the grooves in the vinyl plank floor. But Dan's technician & system did. My floors sparkle CLEAN. I even tested them by wearing cotton socks & walking around all day. No dirt on those socks! I hope Dan has a frequent user program for those floors as they do get high use even though I have outside shoes & inside shoes. Great Job & nice technician, on time, & delivered what they said they would...clean, no fragrance, items!
Response from the owner · 8 months ago
Elaine, nothing satisfies us more than restoring heavily used flooring, upholstery, and area rugs--the feeling of refreshed materials is second to none! We're also excited to share that we''ll soon be launching a program that will make it so you will "Never...Have Dirty Floors...Again". Stay tuned!
- Jimmy
Director of Operations
J
joanne ciezak8 reviewsiTotal number of Google reviews joanne has written across all businesses on Google Maps, not just this one.
Excellent job and service. Todd arrived when he said he would and got straight to work. The carpets and furniture look great. He did not push additional services or costs. We will definitely call again.
Response from the owner · a year ago
Fantastic review!
Thank you so very very much!
You are appreciated!!
- Dan
M
Melissa Sartori6 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Great customer service. They were on time with my appointment. Carlos explained everything, he was professional and friendly. My carpets came out smelling great and my tile is the cleanest I've seen it in months. We will definitely be calling them out for our next clean.
Response from the owner · 10 months ago
Thank you for your review, Melissa! We greatly appreciate you taking the time to let others know about your experience and we're truly grateful for your business!
- Jimmy
Director of Operations
T
Tammy Cissell9 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Had a wonderful experience dealing with Dan Dan The Carpet Man! Jimmy came to clean the carpets and area rug to help prepare for the holidays. They look and smell fabulous! Highly recommended!
Response from the owner · 11 months ago
It was my pleasure to be able to serve you Tammy! I especially enjoyed meeting your new kitten Huda! Your continued business is greatly appreciated and we are looking forward to your next cleaning appointment!
- Jimmy
Director of Operations
M
Michael KennedyLocal Guide · 15 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Wow these guys have the best equipment, and knowledge. The best part , however, is they REALLY CARE!! If something doesn't come out looking new at first , they keep on it. The even did my dining room seat cushions, and they look new too! Thank you!!!
Response from the owner · 11 months ago
Michael, thank you for your kind words! We truly do care and our mission statement reflects that. We wake up every day "To Make People Feel Good And Be Happy....With Our Extraordinary Care". We're thrilled to see we accomplished that mission working with you!
- Jimmy
Director of Operations
