Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
Dan's Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%34+2.4Craft & service penalty72−2.8Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Dan's Carpet Cleaning

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.9★ from 76 Google reviews

📞 Call (509) 737-1393Request a call backWebsite ↗

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dan's Carpet Cleaning is better than 92% of move-in/move-out cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dan's Carpet Cleaning is better than 90% of move-in/move-out cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dan's Carpet Cleaning is better than 72% of move-in/move-out cleaning services.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dan's Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dan's Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dan's Carpet Cleaning is better than 34% of move-in/move-out cleaning services.D
34

Reviews for your job

Customers hired Dan's Carpet Cleaning for 5 kinds of job.

Dan's Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$203–$354
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 21

All 7 Google reviews tagged “Upholstery cleaning”

DaLene4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Dan cleaned our carpets, area rugs and dining room chair cushions. He did an amazing job! He really knows his fabrics and cleaners and removed stains I thought would be permanent. Everything look fabulous. Thanks Dan!!

Great priceUpholstery cleaningGeneral carpet cleaning
Les3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dan does a great job and I would definitely recommend him for any carpet or tile cleaning.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quick, efficient, friendly and did a great job! Dan and his tech went above and beyond. Very affordable, worth the quality of work for sure! Absolutely stunning results.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Jan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Dan to clean our carpets once, and sometimes twice a year, for over 20 years and NEVER have been disappointed with his work. He is always polite, knowledgeable about stains, and efficient. As long as he's working, I have no doubt that we'll keep calling him for the next 20 years!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Professionalism
susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Dan has been cleaning my carpets since 1997. When he moved away from Seattle to the TriCities, I tried other services and was extremely disappointed in the quality and outcome. My carpets would be saturated with water, and when using a towel to help mop up the moisture, the towel was brown so I know the carpets were…

General carpet cleaningUpholstery cleaning
Bonnie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

What a treat to come home to professionally cleaned carpet! Dan did a wonderful, detailed job and I would highly recommend him again. I will be keeping his business card.

General carpet cleaningUpholstery cleaning
Raymond5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very friendly, quick work, super clean carpets. Thank you.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism

Price

$462+93% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 86%Reasonable 14%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning29$176–$353
Pet stain & odor removal13$175–$310
Upholstery cleaning7$203–$354
Area rug cleaning3$126–$261
Carpet steam cleaning2$153–$297

Compare with

Pristine Carpet Cleaning logoPristine Carpet CleaningExperts Score 100Pasco · 5.00★Engage Perfect Cleaning logoEngage Perfect CleaningExperts Score 99Pasco · 5.00★Elegant Care Cleaning logoElegant Care CleaningExperts Score 98Pasco · 4.98★