Auto repair shop · Woodcliff Lake, NJ · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%64+15.5Value 14%98+13.9Replies to reviews 7%40+2.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#122 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 18%
4.8★★★★★52 Google reviews · 13 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise Dapper Auto for fair pricing, clear communication, and the ability to diagnose complex issues that other shops missed. Recurring themes include rapid service turnaround, willingness to assist with emergencies outside regular hours, and honest assessments without unnecessary upselling. However, a minority of low-star reviews criticize the shop for excessive diagnostic costs, perceived laziness during specific repairs, and doubts regarding the mechanic's expertise.
Google rating: 4.8 out of 5 from 52 reviews (94% five-star).
Reviews on this page: 52 Google reviews (49 with written comments, 5 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 4, 2026.
Service: Auto Repair Shop serving Woodcliff Lake, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Dapper AutoAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dapper Auto: 79/100 on this factor. Category median: 87.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dapper Auto: 64/100 on this factor. Category median: 83.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dapper Auto: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dapper Auto: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dapper Auto: 40/100 on this factor. Category median: 59.C
40
Bar = this company · dark tick = category median.
Star ratings
52 Google reviews we collected
4.8of 5
5 stars4994%
4 stars00%
3 stars00%
2 stars00%
1 star36%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
99%praise
Praise11899%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1260%
Reasonable735%
Overpriced15%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2319%
Quality & results2017%
Honesty & trust2017%
Price & value1815%
Speed & response1613%
Staff & attitude1311%
Communication98%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He also has very fair prices so I highly recommend this place for anyone who needs their car checked up.”
“Their attention to detail, professionalism, and loyal shop set them apart from the rest.”
“I got a very timely and honest assessment of my van and I couldn’t have gotten better service anywhere that day.”
“His attention to detail, fair pricing, and genuine concern for his clients is second to none.”
“He was very considerate of my budget, talked me through the work that made sense for the car, and within minutes sat down and put together a clear quote.”
“They are incredibly knowledgeable and expert problem-solvers.”
“He took the time to look over the car, diagnosed the problem, and gave me a clear explanation of what needed to be done without trying to upsell me on anything.”
People customers mention
John18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dapper Auto for 8 kinds of job. Pick one to see what they paid and said.
TraceyLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
If you want the job done right the first time, take your car here. They are incredibly knowledgeable and expert problem-solvers. They fixed an ongoing issue that another shop completely missed. Their attention to detail, professionalism, and loyal shop set them apart from the rest. 5 stars all the way!
Reasonable priceTransmissionAuto body & trim repairAuto windshield repair
Kyuwon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I went with Dapper Auto for my first ever maintenance check and it could not have been better. JD is a great guy who’s going to guide you effectively with whatever problem or questions you have. He also has very fair prices so I highly recommend this place for anyone who needs their car checked up.
Erica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I'm so happy to have found Dapper Auto.
John has been fixing my car for years. He is friendly and always takes the time to explain and fix any car issues I have. The prices are great and he fixes it fast everytime. Choose DAPPER AUTO everytime!!!!!!!!
Highly Recommend!!!!!!!!!!!!
⭐️⭐️⭐️⭐️⭐️
Thank you so much John!!!!!!
Jonathan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My van broke down and I found this shop online.JD absolutely bailed me out and it was near closing for him!I got a very timely and honest assessment of my van and I couldn’t have gotten better service anywhere that day.
If you need reliable and honest work done , this is the place.
Thanks again JD!!!
Reasonable priceTransmission
Alexa10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
John literally saved my life! Saturday night, engine overheated 2 miles down the road. I called Dapper Auto - they weren’t even open and John and Greg were there in TEN MINUTES !! Immediately had answers and fixed my car. In awe at their customer service and efficiency. Also - nicest guys !!!!! We were vibing. Thank you!
Thomas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Had an emergency flat tire while out doing deliveries and needed help fast. I called Dapper Auto and John immediately told me to come down. Keep in mind this was around 8–9 PM on a Friday night, and he was still incredibly friendly, down to earth, and willing to help.
He fixed the problem within minutes and…
If you want the job done right the first time, take your car here. They are incredibly knowledgeable and expert problem-solvers. They fixed an ongoing issue that another shop completely missed. Their attention to detail, professionalism, and loyal shop set them apart from the rest. 5 stars all the way!
Price assessment: Reasonable price
Services: Transmission, Auto body & trim repair, Auto windshield repair
Sean3 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Incredibly friendly and straightforward. I called and he gave me a time to come in despite already having other work. He took the time to look over the car, diagnosed the problem, and gave me a clear explanation of what needed to be done without trying to upsell me on anything. He was very considerate of my budget, talked me through the work that made sense for the car, and within minutes sat down and put together a clear quote.
The whole interaction felt personal and honest. He was knowledgeable, easy to talk to, and treated me like a person rather than just another customer. He even noticed the latch on my hood wasn't working properly and fixed it unprompted while he was looking at the car.
*UPDATE*
After getting the car back, I'm somehow even more impressed with the quality of the work. I dropped it off the night before, and despite the amount of work it needed, he had my car ready the following day. While the car was there, we also addressed an old battery that needed replacing and a long-overdue oil change. He even noticed my tires were due for a rotation, took care of that, and cleaned up the engine bay before returning the car.
The difference is incredible. I've owned this car for years and genuinely don't remember it ever driving or sounding this good. The exhaust repair in particular is so clean that it feels like a complete replacement. Everything feels solid, quiet, and exceptionally well put together.
What impressed me just as much was that even after looking over the rest of the car, he was honest about what could wait. He pointed out a couple of maintenance items I'll eventually need without pressuring me to have them done now. I couldn't be happier with my experience.
Kyuwon Heo1 reviewiTotal number of Google reviews Kyuwon has written across all businesses on Google Maps, not just this one.
I went with Dapper Auto for my first ever maintenance check and it could not have been better. JD is a great guy who’s going to guide you effectively with whatever problem or questions you have. He also has very fair prices so I highly recommend this place for anyone who needs their car checked up.
Price assessment: Reasonable price
Services: Vehicle Inspection, Auto maintenance, Oil change
reLOVE Boutique9 reviewsiTotal number of Google reviews reLOVE has written across all businesses on Google Maps, not just this one.
I'm so happy to have found Dapper Auto.
John has been fixing my car for years. He is friendly and always takes the time to explain and fix any car issues I have. The prices are great and he fixes it fast everytime. Choose DAPPER AUTO everytime!!!!!!!!
Highly Recommend!!!!!!!!!!!!
⭐️⭐️⭐️⭐️⭐️
Thank you so much John!!!!!!
Price assessment: Reasonable price
Services: Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, Auto glass repair, Auto engine diagnostic, Engine repair, Auto maintenance, Auto brake replacement
Jonathan White1 reviewiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
My van broke down and I found this shop online.JD absolutely bailed me out and it was near closing for him!I got a very timely and honest assessment of my van and I couldn’t have gotten better service anywhere that day.
If you need reliable and honest work done , this is the place.
Thanks again JD!!!
Price assessment: Reasonable price
Services: Transmission
Alexa Dell'Ermo10 reviewsiTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
John literally saved my life! Saturday night, engine overheated 2 miles down the road. I called Dapper Auto - they weren’t even open and John and Greg were there in TEN MINUTES !! Immediately had answers and fixed my car. In awe at their customer service and efficiency. Also - nicest guys !!!!! We were vibing. Thank you!
Thomas O1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Had an emergency flat tire while out doing deliveries and needed help fast. I called Dapper Auto and John immediately told me to come down. Keep in mind this was around 8–9 PM on a Friday night, and he was still incredibly friendly, down to earth, and willing to help.
He fixed the problem within minutes and honestly was a total lifesaver. It’s hard to find genuine, good people who actually care, and John is definitely one of them. Great mechanic, great service, and just an all-around solid person.
I’ll definitely be using John for all my auto needs going forward. Highly recommend!
Price assessment: Great price
Services: Tires
aaron weinsteinLocal Guide · 57 reviewsiTotal number of Google reviews aaron has written across all businesses on Google Maps, not just this one.
John was so helpful and kind. My sister and I noticed a strange noise coming from the front of our car and stopped at Dapper Auto, the nearest mechanic. Within 20 minutes, it was resolved and we were back on the road. Definitely recommend!
