Water damage restoration service · Rossville, TN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%78+11Replies to reviews 7%44+3.1Craft & service penalty92−0.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#87 of 100 ant exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 13%
4.9★★★★★252 Google reviews · 22 photos
94%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
$91typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Dart Services for professional, punctual technicians and clear communication during pest control treatments. Many highlight the company's long-standing reliability, competitive pricing, and thorough approach to addressing issues like moles and wasps. However, a small number of reviewers report dissatisfaction with incomplete inspections, perceived rudeness, or inaccurate assessments compared to competitors.
Google rating: 4.9 out of 5 from 252 reviews (94% five-star).
Reviews on this page: 252 Google reviews (178 with written comments, 2 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: November 9, 2026.
Service: Ant Exterminator serving Rossville, Tennessee.
Data from Google, last updated November 10, 2026.
Score profile vs other ant exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Dart ServicesAnt Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dart Services: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dart Services: 87/100 on this factor. Category median: 94.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dart Services: 92/100 on this factor. Category median: 97.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dart Services: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dart Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dart Services: 44/100 on this factor. Category median: 95.C
44
Bar = this company · dark tick = category median.
Star ratings
252 Google reviews we collected
4.9of 5
5 stars23894%
4 stars52%
3 stars10%
2 stars21%
1 star62%
Praise vs complaints
Phrases our text analysis found in 178 written reviews
98%praise
Praise27898%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1020%
Reasonable3976%
Overpriced24%
Not sure00%
$91-3% vs typical ant exterminators
Middle half of what 12 customers paid ($80–$188) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10336%
Quality & results5921%
Speed & response4817%
Would recommend3412%
Communication176%
Price & value135%
Honesty & trust104%
What customers talk about
We read 178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is very knowledgeable and taught me a lot about Moles.”
“I had the same problem last year the girl was rude y’all sent someone out to reinspect I think the girl got fired.”
“He did a thorough job and was very friendly and kind, which means a lot to me in this day and time!”
“Service was efficient and serviceman was friendly and prompt.”
“If you’ve been struggling with moles and feel like you’ve tried everything, I highly recommend giving DART a chance.”
“She clearly communicated what was being done, was timely, texted information to keep us informed and followed up.”
“Price is very reasonable and I have been impressed with their great customer service.”
“You need to train your inspectors better I pay a lot of money for your service and would like a break on cost”
“I recently had Dart Services come out to treat my property for a wasp problem, and I was genuinely impressed with the service!”
People customers mention
Control9 reviews
Jason5 reviews
Pest4 reviews
Moles3 reviews
Jill3 reviews
Toriano3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dart Services for 8 kinds of job. Pick one to see what they paid and said.
Bryan12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I've always had fantastic service from Dart. They are very friendly, knowledgeable regarding pests and eager to please. What else could you ask for?
Paid $60–80Reasonable priceService not listed
Pattie13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
I love working with Dart they ARE THE BEST. I love how Dart takes care of my house in having it bug free.
Dixie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
Great service. Friendly and knowledgeable staff. Reasonable price. Nicole has been great and it’s obvious that she is very qualified and loves her job😀 ; we have used Dart services for the last 7 years and every technician has been great. We have also had roof rat removal, and spider treatments in the past with great success!!
Paid $80–100Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
amara8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Brandon is vey meticulous. He took his time doing what he needed to do.
I am impressed with him.
Amara Brashear
Vickie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Me and my family are very pleased with the services that we received from Dart Services. Everyone was very helpful to us and worked hard to get us back into our home. Thanks again
Paid $200+Reasonable priceHome inspection
Beth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
If they say they get it done, they get it done. My mom had a terrible flea infestation in a separated garage. Brandon came more than once to make sure she was taken care of to her satisfaction. In her words, "He was so nice, best customer service I have seen."
The technician, Jason Hungerford was outstanding. He is very knowledgeable and taught me a lot about Moles. He did a thorough job and was very friendly and kind, which means a lot to me in this day and time! THANK YOU JASON!
Response from the owner · 6 days ago
Thank you so much for your wonderful 5-star review! We are thrilled to hear that Jason provided such outstanding service. At Dart Services, we believe that educating our customers is just as important as solving their pest problems. Jason takes great pride in his work, and we are fortunate to have him on our team! We will be sure to share your kind words with him. Thank you for trusting Dart Services with your mole control needs. We truly appreciate your business!
Bryan Mclellan12 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Been with them for over 30 years. Excellent service.
Price assessment: Reasonable price
Services: Service not listed
Response time: 2–4 hr
Response from the owner · 6 days ago
Thank you so much for your loyalty and trust in Dart Services for over 30 years! Customers like you are the heart of our business, and we truly appreciate the opportunity to serve you year after year. We look forward to continuing to provide you with excellent service for many more years to come!
Jeremy2 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Jill was great with today's treatment. She was very thorough and addressed all of our issues. Please keep her assigned to us. Thank you for always providing great service.
Price assessment: Great price
Services: Service not listed
Response time: 0–1 hr
Response from the owner · 7 months ago
Thank you for the 5 star review. We appreciate you long term business