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Dave Locksmith

Locksmith · Charlotte, NC · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 52 locksmithsPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 265 Google reviews · 24 photos
96%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$170typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Dave Locksmith at a glance

Dave Locksmith holds a 4.9 rating from 265 reviews, with the owner responding to 97% of feedback. Customers frequently praise the rapid arrival times, professional demeanor, and fair pricing for services like car key fob programming, lockouts, and jump starts. However, a few low-star reviews criticize instances of late arrivals, uncommunicated service fees, and technicians arriving without prior knowledge of the specific job requested.

  • Google rating: 4.9 out of 5 from 265 reviews (96% five-star).
  • Reviews on this page: 265 Google reviews (249 with written comments, 8 with photos).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: October 25, 2026.
  • Service: Locksmith serving Charlotte, North Carolina.

Data from Google, last updated October 27, 2026.

Score profile vs other locksmiths

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction90Reliability89Craft & service–Value100Momentum100Replies to reviews100Satisfaction: 90 (median 94)Reliability: 89 (median 91)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 81)
Dave LocksmithLocksmiths median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dave Locksmith: 90/100 on this factor. Category median: 94.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dave Locksmith: 89/100 on this factor. Category median: 91.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dave Locksmith: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dave Locksmith: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dave Locksmith: 100/100 on this factor. Category median: 81.A
100

Bar = this company · dark tick = category median.

Star ratings

265 Google reviews we collected

  • 5 stars25596%
  • 4 stars31%
  • 3 stars21%
  • 2 stars00%
  • 1 star52%

Praise vs complaints

Phrases our text analysis found in 249 written reviews

  • Praise49498%
  • Complaints92%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2571%
  • Reasonable823%
  • Overpriced26%
  • Not sure00%
$170+12% vs typical locksmiths

Middle half of what 15 customers paid ($135–$323) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response15731%
  • Staff & attitude9018%
  • Quality & results8417%
  • Would recommend7615%
  • Price & value6814%
  • Honesty & trust163%
  • Communication122%

What customers talk about

We read 249 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They showed up really quickly and had me back in my car in no time.”
  • “They service me with a professional locksmith and jump start my battery to get me going on the road”
    “Very unprofessional and concerning.”
  • “Murad is the man really professional efficient excellent service recommend to everyone”
  • “Definitely recommend if you’re ever locked out and need someone reliable!”
  • “What’s reasonable with , help me get rolling with in next 10 minutes”
    “Don't call this guy if you have any problems, he will take advantage of the situation to overcharge you.”
  • “The process was smooth from start to finish, and I appreciated the transparency and efficiency.”
  • “The technician was very professional and explained every step on the process.”

People customers mention

  • Leo 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Dave Locksmith for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Pedro6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Murad me ayudó bastante con el problema del cambio de llave muy agradecido con el servicio

Paid $500+OverpricedBuilding lockoutsLock rekeyingCoded key copying
Elaine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My experience was very nice on time .would like to recommend to friends. Thank you dave

Paid $50–100Great priceLock rekeying
Telajah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service did an awesome job with helping me out , created me a new key that works perfectly fine I definitely recommend you guys to contact dave locksmith if you have any problems

Paid $140–160Great price
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Truly appreciate kind people who run their companies with compassion and professionalism. Very communicative and timely! I don’t suggest negotiating their prices just for the heck of it, however…being locked out was truly unexpected & manager was willing to allow technician to charge me less than expected price. I thank y’all very much

Paid $60–80Great priceBuilding lockouts
APRILLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Technician was was on time and very professional. I highly recommend this company.

Paid $200+Great priceStandard key copying
Briana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Highly recommend this service for anyone in Charlotte NC. I needed a replacement fob and they were incredibly professional. The price was fair and the turnaround was very fast.

Paid $100–120Great priceBuilding lockouts

Photos

Customer reviews

4.9 ★★★★★ 265 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Naijah Buchanan1 reviewTotal number of Google reviews Naijah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Technician was very fast & respectful

  • Price assessment: Great price
  • Services: Safe lock install, open & repair
Response from the owner · a day ago

Thank you!

Jasmine Capers4 reviewsTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work and was super fast and nice! Thank you so much. Apartment lock!

  • Price: $200–250
Response from the owner · 2 weeks ago

Thank you!

Pedro6 reviewsTotal number of Google reviews Pedro has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Murad me ayudó bastante con el problema del cambio de llave muy agradecido con el servicio

  • Price assessment: Overpriced
  • Price: $500+
  • Services: Building lockouts, Lock rekeying, Coded key copying
Response from the owner · 2 weeks ago

Thank you!

Boateng Adu1 reviewTotal number of Google reviews Boateng has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They service me with a professional locksmith and jump start my battery to get me going on the road

Response from the owner · 2 weeks ago

Thank you!

Elaine G Gainey3 reviewsTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience was very nice on time .would like to recommend to friends. Thank you dave

  • Price assessment: Great price
  • Price: $50–100
  • Services: Lock rekeying
Response from the owner · 3 weeks ago

Thank you!

Jenny BriggsLocal Guide · 71 reviewsTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David should wear an super hero cape. He is A#1 in my book.#strandednomore

Response from the owner · 3 weeks ago

Thank you!

AFM ENT.4 reviewsTotal number of Google reviews AFM has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What’s reasonable with , help me get rolling with in next 10 minutes

Response from the owner · 2 months ago

Thank you!

Brett FrableLocal Guide · 9 reviewsTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience! They showed up really quickly and had me back in my car in no time. No hassle, no runaround—just fast, friendly, professional service. Definitely recommend if you’re ever locked out and need someone reliable!

Response from the owner · 2 months ago

Thank you!

Anthony Fuentes2 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This guy is the greatest, he deserves a raise,

Response from the owner · 3 months ago

Thank you!

Fred Kraus (Fred)9 reviewsTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Called and gave details for rekeying. Was told I would get a call from a specialist to discuss and give pricing. Next thing, doorbell rings with foreign guy saying he is locksmith. No knowledge of what was requested. Said it couldn’t be done and needed all new locks. Very unprofessional and concerning. Said No Thanks.

Response from the owner · 3 months ago

What you talking about?

Dave Locksmith on Google Maps →

Business details