iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%87+12.3Replies to reviews 7%30+2.1Craft & service penalty4−9.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 9%
4.8★★★★★55 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Decks By Lee 4.8 out of 5 based on 55 reviews, highlighting professional workmanship, punctuality, and clear communication during deck construction and replacement projects. Customers frequently note fair pricing, efficient scheduling, and thorough cleanup, while the owner has not replied to any reviews. A small number of one-star reviews criticize the structural quality of specific railing repairs and the company's refusal to estimate work for non-customers.
Google rating: 4.8 out of 5 from 55 reviews (95% five-star).
Reviews on this page: 55 Google reviews (54 with written comments, 14 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
Decks By LeePergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Decks By Lee: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Decks By Lee: 85/100 on this factor. Category median: 93.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Decks By Lee: 4/100 on this factor. Category median: 97.F
4
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Decks By Lee: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Decks By Lee: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Decks By Lee: 30/100 on this factor. Category median: 51.D
30
Bar = this company · dark tick = category median.
Star ratings
55 Google reviews we collected
4.8of 5
5 stars5295%
4 stars00%
3 stars00%
2 stars00%
1 star35%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
97%praise
Praise11397%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2522%
Quality & results2320%
Would recommend2219%
Speed & response1816%
Price & value1412%
Communication1210%
Honesty & trust22%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire process was professional from start to finish, the work was done with great attention to detail, and everything was left spotless.”
“Decks by Lee did a wonderful job, and it's beautiful.”
“Terrible craftsmanship.”
“Highly recommend Decks By Lee to anyone looking for quality work and professionalism!”
“Lee was prompt, professional and fair from start to finish.”
“Incredible work done at a great price point, 39 year old deck torn down and replaced.”
“Lee and his team was professional, helpful, and communicative throughout the process, making everything stress free for us.”
“Excellent, reliable, experienced workmanship at a fair price!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Decks By Lee for 1 kind of job. Pick one to see what they paid and said.
Sean10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent experience with Decks By Lee LLC! They installed a new railing around our brick porch, and we couldn’t be happier with the results. The entire process was professional from start to finish, the work was done with great attention to detail, and everything was left spotless. The finished product looks…
michael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Incredible work done at a great price point, 39 year old deck torn down and replaced. Would definitely use them for any future projects.
Petra4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We recently had our old deck replaced by Decks by Lee and we couldn't be happier with the experience. Lee was prompt, professional and fair from start to finish. The quality of work done by Lee and his crew was exceptional. We highly recommend. We absolutely love our new deck!
Penny7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Lee and his crew were very professional and great to work with! Would definitely hire them again for other jobs!
Tanner2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We are extremely pleased with our deck and the entire experience from start to finish. Lee and his team was professional, helpful, and communicative throughout the process, making everything stress free for us. The quality of workmanship exceeding our expectations and we would highly recommend Lee to anyone considering a new deck project.
Shelli4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We love our new deck. Decks by Lee did a wonderful job, and it's beautiful. Exactly what I wanted.
Excellent experience with Decks By Lee LLC! They installed a new railing around our brick porch, and we couldn’t be happier with the results. The entire process was professional from start to finish, the work was done with great attention to detail, and everything was left spotless. The finished product looks fantastic, and the quality of workmanship really shows. Highly recommend Decks By Lee to anyone looking for quality work and professionalism!
michael mcconnell3 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
We recently had our old deck replaced by Decks by Lee and we couldn't be happier with the experience. Lee was prompt, professional and fair from start to finish. The quality of work done by Lee and his crew was exceptional. We highly recommend. We absolutely love our new deck!
Kirk Kerns2 reviewsiTotal number of Google reviews Kirk has written across all businesses on Google Maps, not just this one.
We are extremely pleased with our deck and the entire experience from start to finish. Lee and his team was professional, helpful, and communicative throughout the process, making everything stress free for us. The quality of workmanship exceeding our expectations and we would highly recommend Lee to anyone considering a new deck project.
Shelli Bowman4 reviewsiTotal number of Google reviews Shelli has written across all businesses on Google Maps, not just this one.
Great work by Lee and his team. Great progress each day and well communicated with each new step. A very professional team that produces outstanding results.
Michael Jamison3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
So impressed by the work of Lee and his team. 14 X 30 rear deck and a front entry enhancement. Everything was done to my spec. Done before original projection and efficiently. Essentially 2 days.
Love the outcome.
Jo Ketner1 reviewiTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
This company came through for me when needed most. After several months of an awful experience with a different local deck contractor, I was left in busy summer season with no deck on the back of my house and a complete mess. Lee found time in his busy schedule and went out of his way to get this job done for me. It wasn’t treated as a rush job either. Craftsmanship was just as great as if I had hired him months in advance. Highly recommend Decks By Lee
