How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCOREDeep Steam Floor Care & Restoration
Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 1,256 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Deep Steam Floor Care & Restoration for 8 kinds of job.
Deep Steam Floor Care & Restoration for carpet steam cleaning
Clear ✕All 196 Google reviews tagged “Carpet steam cleaning” · showing 120
Donald was extremely professional and friendly. Arrives within the window given. Our carpets look a million times better, HIGHLY recommend. Thank you!!
Professional and well job done!! Highly recommend
Kiro was fast and professional! My carpets look and feel so clean, especially my stairs which were so dirty. The process was so quick and Kiro was kind enough to move some furniture around that I couldn’t get out of the rooms. Highly recommend and will use again when the rooms inevitably need another round.
Great customer service and excellent results. I couldn't believe how clean the carpet was after so many years and so many old stains. It also dried quickly and smells fresh.
Chris did an exceptional job in cleaning my carpet! It is a very large room, and he did a very thorough job. My carpet looks brand new!
Joe performed an excellent job. The carpet now looks and smells like new. Stains and pet-related accidents from a recently ill dog have been successfully removed. The floors are still drying, so we will have a clearer assessment in a few days.. Added photo of carpet after it was cleaned for color and texture reference of what we had done.
If you’re ever in need of carpet cleaning, this is the company to choose. They worked around my schedule, even when it changed a couple of times. Today, Joe came out and did an outstanding job. He thoroughly cleaned all of our carpets—they look amazing! They also smell great. If you’re on the fence about your…
Donald did such an incredible job. Was very professional and detailed. Double checked my sofa material could handle the cleaning and my entire place looks news. Swivel chairs, ottomans, couch etc! Highly recommend Donald and this company!
I was very pleased with the carpet cleaning and the tech that was onsite. Very professional.
Excellent work!! Fast, courteous & friendly!!
Chris was fantastic. He was professional, efficient, thorough. The carpets look brand new. Great service that I would highly recommend to anyone. Thank you!!!
On time, friendly, quick! Did a great job. So happy I chose them.Great value.
Great job by Cris!!!!
★★★★★ Mina from Deep Steam did an excellent job cleaning our carpets. He took his time, was very thorough, and paid close attention to detail. He was also extremely careful, professional, and courteous throughout the entire process. We were very pleased with the results. I highly recommend Mina and Deep Steam.
Chris did a wonderful job of cleaning our carpet in a couple of rooms. Very cordial, and took his time to do it very throughly. Highly recommended!
Chris was awesome !!! Quick, professional and did great work !! Covered in dog stains ! Can’t even tell now :)
Alrighty I just moved and was looking around online for a good carpet cleaner. Coming across them with 5 stars and nothing but good reviews is why I chose them. And let me say… nothing short then great and professional. I had them clean the first day and when I noticed a spot the next day that came up after…
They did a great job cleaning my carpets in Westhaven Franklin and my rental property in Murfreesboro. Great at getting pet stains out and velvet upholstery cleaned. Hight recommend
This is Stacie Ledridge. Mina was AMAZING TODAY!!! Our carpets look AMAZING!!! Mina was one of the kindest people I've ever worked with! He was very professional and worked hard. Our Carpets have never looked so good! I will definitely be a repeat customer!!!
amazing customer service and carpet is so clean!!
Absolutely wonderful service!! Tech was thorough and efficient and our carpets look great, brand new!!! Will certainly keep this company in mind for various future projects👏🏾👏🏾👏🏾
Cleaned carpets including pet accident. Turned out great and would use them again.
Great experience! Donald was very professional and thorough! Arrived on time and cleaned carpet to brand new condition!
Mina and absolutely fantastic job on my area rug which had been in storage for 20 years and needed a lot of love. I'm very impressed and will definitely call them back for additional cleaning.
⭐️⭐️⭐️⭐️⭐️ I am BEYOND impressed! I had a room and a large white/beige sectional couch that had seen some things throw up and honestly God knows what else 😂 🙈 and they came in and handled it beautifully. From start to finish, the company was quick to respond, easy to schedule with, reasonably priced, and…
Shout Out to Donald For his hard work and extra effort, getting the job done! Easy And smooth process start to finish wish I would have had this done years ago
Donald was awesome, he was able to get the multiple stains out and was quick, efficient, and professional
I had my carpets cleaned today and they look great! The job before mine went a little long, but Donald the technician texted me well in advance to let me know and then again with his ETA, which I appreciated. He was courteous and answered my questions and the service was quicker than I expected. My old carpet still…
Phenomenal experience! They came out to clean my carpets and also gave me a quote to clean my tile floors. I’m so glad I had them do both! My tile floors look better than they did when we moved in, and my entire house smells incredible from the freshly cleaned carpets. Everything looks and feels so fresh and clean. Highly recommend!
Donald and Zak came out late and were extremely professional and nice. They did a great job cleaning my carpet! I will use their service again
Kiro and David did an amazing job! The carpets and staircase look brand new. Their customer service was top tier. Highly recommend! So thankful for the great work they did here at our home in Murfreesboro, TN
Deep Steam sent Zack and Donald out to clean my carpets. They had to clean every base board and corner to clean out carpet beetles. They moved all my heavy furniture and put everything back in it's respective place both upstairs and downstairs. They work with speed and efficiency. They were also very courteous to…
Mina was amazing and professional
We just had Deep Steam clean our carpet and a large shag rug. WHAT A PHENOMENAL JOB, OLIVER! He was professional, knowledgeable, willing to maximize the outcome, and on time(early in the appointment schedule window). We've found our cleaning company in the Sumner County area. Thanks again Deep Steam!
Phenomenal service. I contacted the company on the same day and they were able to schedule my home for a cleaning later in the evening. My husband and I have been contemplating replacing our carpet because of how dilapidated it’s looked over the years and after receiving the cleaning, we are so very pleased. We’ve…
Great communication, professional service, and carpet looks amazing! Highly recommend!
Excellent customer service! Carpets had high traffic and all stains were removed, they look beautiful! They have a location in Murfreesboro too so very convenient.
Donald did an outstanding job. I highly recommend him for his professionalism, friendliness and expertise. He was incredibly knowledgeable and a pleasure to work with throughout the entire process. Thank you once again for the exceptional service!
Mina did a wonderful job today on our floors. We had pet stains and all gone now. Thank you Mina
I had a company scheduled to do carpet and upholstery cleaning. They canceled last minute. I called Kiro he came day of we had multiple things done carpet which had strains/upholstery leather had spots he was able to get most spots one spot couldn’t be treated due to oil this is a rental property. The previous…
This is a follow up: when Kiro arrived he indicated due to the materials that my 12 x 15 rug would need to go to the shop to get cleaned. He returned it quickly and it looks very good! It was a $10K rug which my dog ruined. Very happy with result, considering anything you buy to replace would not have come close to…
They came out same day I called due to a cancellation. Kiro was professional and knowledgeable. Unfortunately our LR rug needed to be sent out to be cleaned but I got our upholstered king bed and area rug cleaned. I will do a follow up review once I receive my large LR area rug back.
Donald was very professional and did an excellent job! Would definitely recommend for anyone looking for carpet cleaning in the area!
Dom did a great job! Very personable & respectful of my space. Came on time, knocked the job out without a hitch. Got some parts of places I didn’t think of. He deserves to be tipped GREAT on every job 😉😉
My carpet looks brand new. All stains were removed. Highly recommended there services
Donald, was exceptionally pleasant to work with . Done a good job on a tough to clean carpet. Very respectful and courteous. Thank you for your service.
Donald did an Excellent job he was on Time Polite and Fast. Removed hard oil dirt and grime that another company wasnt able 2 over all impressed with the service 👌
They were amazing! They came at 8:00 pm at night after my son threw up and got it right out. Could not recommend them more!
Five stars all around! Booking online was a breeze, and I appreciated getting an approximate quote online and exact quote before he started... Donald showed up on time, was extremely professional, and worked hard the entire time he was here. He tackled our sectional, multiple bedrooms, an area rug, and a toy room,…
Donald did an excellent job cleaning my carpets. He removed the stains and completed the job on time. I am very pleased with the result and will use this company the next time I need to clean my carpets.
The tech name is Donald and he was very respectful, diligent to his work. I will want him to be the technician each time.
Everything was fast and simple with the Deep Steam crew. Oliver came out and did an incredible job. We will not hesitate to use them again!
Oliver was so great!! They were quick and did a good job. They were also awesome about needing to reschedule at the last minute.
Donald was very nice and took care of my cleaning needs. My daughter's room had makeup stains and they came right out. My house smells great and rooms look just as great. Had 2 bedrooms, large loft, stairs to loft, a large sectional with oversized ottoman, sofa and loveseat. Also clean all decorative throw pilows…
Oliver with Deep.Steam was amazing! He made our 20 year old carpet look like new!
Chris did a great job on my stair runner and wool rugs! Deep Steam is truly the best. They are responsive, professional and always surpass my expectations. They can make any rug look (and smell) brand new. I highly recommend both their ‘in home’ and offsite rug cleaning services!
Mina was very friendly, fast, on time & professional! Thank you so much for cleaning our carpet
Amazing job, Mina was punctual, quick and handled our rugs with care. Our rugs look brand new and smell amazing.
Oliver was great and patient! Was on time and helped maneuver furniture around to get the carpet cleaned.
Very good job of cleaning my dad’s carpet, was very timely, and provided information to help with the upkeep of the carpet.
Great experience with this company . Showed up on time and got right to it. Very satisfied.Mina was great .
Donald was an amazing tech came in. Did his job and laugh couldn’t be more happy with the job he did.
They cleaned the carpets upstairs, my wife set it up.
Awesome service! Friendly, quick, detailed, and flexible with my schedule!
The best! I hire deep steam for carpets, rugs and upholstery cleaning for both myself and for clients and everyone is always super impressed.
Chris did an amazing job! He communicated clearly, and answered all questions we had. We only needed a stairwell and landing cleaned due to it being a clause in our rental contract for moving out. They gave us a fair price, and everyone we spoke to were so kind! This company is locally owned, and I would 100% use them again!
We had two area rugs deep cleaned and it was a great experience! They came the next day, were fast and moved all our furniture back when they were done. Fair pricing too.
Donald came and did an exceptional job. He was on time, professional and quick. I would definitely recommend Deep Steam to anyone.
Mina and Oliver did an amazing job on our carpets! We highly recommend them!
Outstanding service and incredible results! I had a carpet cleaning appointment scheduled between 8–10am. When no one had arrived by 10, I texted the company and the owner responded right away, letting me know he would come himself shortly. He arrived soon after and even gave me a discount for the late arrival,…
I mean , clean! Donald was spectacular. Attention to detail and very friendly.
Mina is excellent. He did a superb and efficient job. Would highly recommend.
Mina did an amazing job cleaning our carpet. I highly recommend this business.
Donald came same day and got the stains out of our carpet and rug. Great service!
It was perfect, my carpet was like new. Thanks to Donald
Chris was amazing. My carpet has not been cleaned in 2 years and he made it look brand new again. Thanks Chris
Chris did an awesome job. Great skills and polite and very helpful in getting job done. Will use him again.
Chris was our cleaner and he was awesome, very approachable and explained how things would work and he did a very thorough job. Couldn’t ask for a better job. Would definitely use the company again and Chris.
Mina was very professional and efficient doing an exceptional job! Will recommend him highly!
So my son got extremely sick during the night. Vomiting everywhere!! 😩 I called several places and then called Deep Steam Nashville. They said they could handle it all. Today!! And they did!! I am just amazed at how quickly Donald and Oliver responded. They were polite, very respectful and got the job done. I…
My carpet was absolutely filthy and horrible and Mina and Oliver came in here and did an amazing job the carpet looks really good smells good highly recommend them for carpet cleaning fast efficient thorough very professional thanks guys
Great service!They made my carpet looks new!They are reasonable price, ontime, excellent customer service. I strongly recommend!!
Donald and Oliver were great, quick, considerate and easy to maneuver with. The crib smells great and everything feels so clean, thanks yall!
They are the best !
Kiro is very knowledgeable and friendly. Very good service. Will definitely use him again.
Kiro is the best ! Best carpet cleaning company! My carpet smells amazing too and looks so clean! Thank you kiro for your hard work
These guys were fantastic! Easy to schedule. Cost me less than the big companies. My carpets look absolutely amazing! And the house smells so good! With multiple dogs and a teenager, this was way overdue. I couldn’t be happier!
Donald and Oliver came and did a deep clean. Carpets look great. Highly recommended.
Donald and Oliver did a great job, quick! Thanks guys!
Mina did a fantastic job I bought brand new carpet for bonus room last year and my 3 german shepherds destroyed it. Mina brought it back to life. Great job!
Donald and Oliver did so good on my carpets! They were friendly, came on time, fair price and did an amazing job getting it done fast! Definitely using them again
Found them on Google and used them from the past reviews. I am very pleased with the work performed. I will use them again.
We had a great experience with Deep Steam Floor Care and Restoration! From start to finish, everything was handled professionally and thoughtfully. The company sent a reminder email the day before and confirmed my appointment details the same day I called, which gave me confidence they had everything correct. My…
Mina did a great job. The carpet looks great. He came to the house same day. The carpet looks brand new!
Donald and Oliver did an excellent job.
Great job
Mina was the mannnnnnnn...omg he did suck a good job that this was way better choice than Stanley steamer or any other company ......don't wait and don't think......seriously nobody paid me for this review however I can't say enough of good thing about this man and the good job he did ......thank you
Mina was great he was very nice and efficient. Deep cleaned and steam cleaned my stairs and whole upstairs (4 rooms) in just a couple of hours. The carpet looks great, highly recommend!
Mina arrived within the expected window of time and got started on cleaning our carpet and upholstery right away. He did a thorough job and everything looks and smells great! Thanks, Mina!
Cleaning and overall satisfaction was amazing, the whole process was quick and really easy. Kiro, Oliver, and Mina did a great job. The reviews live up to the hype!
Service tech was on time and very courteous and did a thorough job in a short time.
Great experience. They showed up on time and explained what the process was on carpet cleaning. Took about an hour and a half to do 4 rooms. Carpets look great and smell good too. Very nice people...
Quick, and very thorough!!! They actually extend the life of my old carpet.
Mina did an amazing job!!!
Did a great job and were super friendly! They were able to come same day which was so helpful. Went above and beyond cleaning behind the stove and refrigerator. I could tell they really cared about being thorough.
Kiro and Chris are the best. They were quick to arrive and very professional and friendly about the whole experience! Definitely will only use their service for my future carpet cleaning needs! Thanks so much!
Donald and Oliver were awesome!! They were quick and super professional. My carpets look brand new again. I had 3 rooms done for $375, one of the rooms being a large bonus room. I’ll definitely use them again and will gladly share their contact info with friends and family.
Mina, Kiro, and Nick were amazing to work with!!! The quality, honesty, and professionalism was top notch!!! We just bought a new house in Murfreesboro. The previous owners had multiple cats. They were able to get rid of the cat smell and made everything look and feel so clean!!! Thanks again!! We will definitely use you again in the future!!
Mina did a great job on the carpet. Very kind and professional.
Just had the carpets in my home cleaned by Donald and Oliver. They did a wonderful job. So happy with the results.
Professionalism and prompt service!
Professional and on time and very effective carpet cleaning. I highly recommend Deep Steam.
Great job on my carpets. Fast service and the guys that did them were nice, respectful and kind. Thank you.
Mina did an amazing job! He arrived when he said he would and was very thorough in explaining the cleaning process and what he was doing. My carpet is so clean, it looks new!
We had bad stains he got them out
I understand why this company has the ratings it has. Mina was our man and he did an excellent job, exuded kindness, and was a pleasure to have. I think the biggest testament though is how this company dealt with me when I accidentally damaged one of their equipment. When they had every right to be upset, Mina and…
There was miscommunication about the arrival time but once the guys got here they did a great, professional and thorough job.
Mina did a great job cleaning my carpets! I highly recommend Deep Steam Floor Care & Restoration.
They were on time, fast, professional and friendly! Thanks for the great job!
MINA did really good job cleaning the carpet. He came right on time. Did all the work within the allocated window I would highly recommend this company for any cleaning services. I sure will be doing business with them in the future again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 196 | $170–$371 |
| Steam cleaning | 184 | — |
| General carpet cleaning | 183 | $170–$340 |
| Pet stain & odor removal | 153 | $153–$366 |
| Deep clean | 122 | $263–$471 |
| Upholstery cleaning | 92 | $189–$377 |
| Area rug cleaning | 72 | $176–$453 |
| Standard cleaning | 22 | $146–$247 |
