Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts

Experts Reviews · Company report
Deep Steam Floor Care & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Deep Steam Floor Care & Restoration

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 1,256 Google reviews

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Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Deep Steam Floor Care & Restoration is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Deep Steam Floor Care & Restoration is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Deep Steam Floor Care & Restoration is better than 98% of carpet cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Deep Steam Floor Care & Restoration is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Deep Steam Floor Care & Restoration is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Deep Steam Floor Care & Restoration is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Deep Steam Floor Care & Restoration for 8 kinds of job.

Deep Steam Floor Care & Restoration for moving-related cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$232–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 21

All 14 Google reviews tagged “Moving-related cleaning”

AshlieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris did an amazing job! He communicated clearly, and answered all questions we had. We only needed a stairwell and landing cleaned due to it being a clause in our rental contract for moving out. They gave us a fair price, and everyone we spoke to were so kind! This company is locally owned, and I would 100% use them again!

Paid $100–150Great priceSteam cleaningMoving-related cleaningCarpet steam cleaning
Isaac12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Do not hire anyone else but this man, Airo is his name! Absolutely impressive equipment and even better work! He has my business from here on out in the Nashville area!!!

Steam cleaningMoving-related cleaningInterior scenting+ Responsiveness+ Punctuality+ Quality
Reagan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our guys were great! They were easy to set up service with. And day of, they called within an expected time frame and gave us a reasonable eta. Once they got there they did a great job and were quick about it. The carpets they cleaned were left smelling wonderful and with a beautiful pattern pressed in. Would definitely recommend to anyone interested!

Carpet steam cleaningMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Kimberlee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Exceptional job cleaning the wood panel walls in the living room of our new home. Highly recommended!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had them come out to do a move in cleaning. They were prompt and professional the whole time and the results were amazing. I would highly recommend

Moving-related cleaning+ Punctuality+ Quality+ Professionalism
Sam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Deep Steam went above and beyond - offering us a great deal and providing excellent service. They did a fantastic job deep cleaning our carpets and would recommend.

General carpet cleaningInterior scentingMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Chelsea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just moved into our new home and needed to make sure the carpets were clean after all the construction. Kiro was able to fit us in and was extremely professional and very accommodating. He came highly recommended by other moms in Nashville on Facebook, so we definitely wanted to use his company. Super friendly guy…

General carpet cleaningMoving-related cleaningSteam cleaning+ Responsiveness+ Punctuality+ Quality
AbanoubLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great services pleasure to do business with took no time to clean all the carpet in the house thank u

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Austin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Phenomenal and excellent service. He was very straightforward about price and what he was doing and even explained it to us. He is very friendly and it was a lot of fun talking with him. Definitely deserves 10 stars.

Carpet steam cleaningGeneral carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Vaishali5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They cleaned the carpets in our rental property. They did a great job. Our carpets look like new. The new tenants are going to be happy to move-in a clean home with fresh smelling and looking carpets.

Deep cleanMoving-related cleaning+ Quality+ Professionalism
Rayce10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A pleasure to work with. Exceptional cleaning. Would strongly recommend.

Moving-related cleaningSteam cleaning+ Quality+ Professionalism
paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kiro did a great job ! Took our dog hair, smell and stains

General carpet cleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Makaruos2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cleaned my carpet and upholstery. If I could give 10 stars I would

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Navybombs2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kiro did an awesome job; I appreciate his professionalism and his speedy communication. Would recommend

General carpet cleaningMoving-related cleaning+ Responsiveness+ Quality+ Professionalism

Price

$240-13% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 48%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning196$170–$371
Steam cleaning184—
General carpet cleaning183$170–$340
Pet stain & odor removal153$153–$366
Deep clean122$263–$471
Upholstery cleaning92$189–$377
Area rug cleaning72$176–$453
Standard cleaning22$146–$247

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