How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCOREDeep Steam Floor Care & Restoration
Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 1,256 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Deep Steam Floor Care & Restoration for 8 kinds of job.
Deep Steam Floor Care & Restoration for pet stain & odor removal
Clear ✕All 153 Google reviews tagged “Pet stain & odor removal” · showing 80
I was very pleased with the carpet cleaning and the tech that was onsite. Very professional.
Chris was fantastic. He was professional, efficient, thorough. The carpets look brand new. Great service that I would highly recommend to anyone. Thank you!!!
Donald was honest and professional, with great knowledge about how to best care for our rugs. He was also very efficient and wasted no time getting the job done! We are happy with how clean our rugs look and feel
Very professional and thorough.
Kiro and Joe did a great job and were super friendly.
The best service, quality, and price in town! Highly recommend.
Donald did a great job with our loft and stairs! We Will be definitely using them again for the next 2 rooms.
Called Deep Steam for a quote on cleaning a couch and I had them come out the next day. Chris was our technician and did an amazing job. Professional, friendly and paid attention to detail. We plan on using them again to shampoo carpets. Price was more than reasonable and I appreciated they were available so quickly. Definitely recommend!
My carpet looks brand new. All stains were removed. Highly recommended there services
Donald came and made sure everything (full upstairs carpet and 5 piece sectional) was cleaned and smelled great! I called the company early in the morning and they were able to get to me same day. Great experience with the company and Donald was the best!
They were able to fit me in same day and they were really professional and efficient!
Everything was fast and simple with the Deep Steam crew. Oliver came out and did an incredible job. We will not hesitate to use them again!
Donald was very nice and took care of my cleaning needs. My daughter's room had makeup stains and they came right out. My house smells great and rooms look just as great. Had 2 bedrooms, large loft, stairs to loft, a large sectional with oversized ottoman, sofa and loveseat. Also clean all decorative throw pilows…
Chris did a great job on my stair runner and wool rugs! Deep Steam is truly the best. They are responsive, professional and always surpass my expectations. They can make any rug look (and smell) brand new. I highly recommend both their ‘in home’ and offsite rug cleaning services!
Outstanding service and incredible results! I had a carpet cleaning appointment scheduled between 8–10am. When no one had arrived by 10, I texted the company and the owner responded right away, letting me know he would come himself shortly. He arrived soon after and even gave me a discount for the late arrival,…
Easy to make a quick appointment (within 48 hours). Chris and Maria were so pleasant and professional. Wonderful customer service. Carpets look much better. Only suggestion would be to make sure to wipe the wood floors that may bump up to the carpet. where water gets, it could damage the floor. I was not expecting…
Chris did an awesome job. Great skills and polite and very helpful in getting job done. Will use him again.
My carpet was absolutely filthy and horrible and Mina and Oliver came in here and did an amazing job the carpet looks really good smells good highly recommend them for carpet cleaning fast efficient thorough very professional thanks guys
Mina was fantastic!!!
This was our first time using this company, and we are very impressed. Mina did an excellent job today and was very accommodating when I wanted to add additional services on the spot.
Mina did a fantastic job I bought brand new carpet for bonus room last year and my 3 german shepherds destroyed it. Mina brought it back to life. Great job!
Donald and Oliver did so good on my carpets! They were friendly, came on time, fair price and did an amazing job getting it done fast! Definitely using them again
Mina was amazing carpets and chairs look brand new!
Mina was great he was very nice and efficient. Deep cleaned and steam cleaned my stairs and whole upstairs (4 rooms) in just a couple of hours. The carpet looks great, highly recommend!
Mina arrived within the expected window of time and got started on cleaning our carpet and upholstery right away. He did a thorough job and everything looks and smells great! Thanks, Mina!
Cleaning and overall satisfaction was amazing, the whole process was quick and really easy. Kiro, Oliver, and Mina did a great job. The reviews live up to the hype!
Mina was amazing!!! Our carpets haven't looked this good since we moved in 11 years ago! We were worried with a cat and two dogs that the pet stains would be permanent. They aren't! I will be recommending these guys to EVERYBODY! Thank you!
Great experience. They showed up on time and explained what the process was on carpet cleaning. Took about an hour and a half to do 4 rooms. Carpets look great and smell good too. Very nice people...
Did a great job and were super friendly! They were able to come same day which was so helpful. Went above and beyond cleaning behind the stove and refrigerator. I could tell they really cared about being thorough.
Kiro and Chris are the best. They were quick to arrive and very professional and friendly about the whole experience! Definitely will only use their service for my future carpet cleaning needs! Thanks so much!
Mina, Kiro, and Nick were amazing to work with!!! The quality, honesty, and professionalism was top notch!!! We just bought a new house in Murfreesboro. The previous owners had multiple cats. They were able to get rid of the cat smell and made everything look and feel so clean!!! Thanks again!! We will definitely use you again in the future!!
I understand why this company has the ratings it has. Mina was our man and he did an excellent job, exuded kindness, and was a pleasure to have. I think the biggest testament though is how this company dealt with me when I accidentally damaged one of their equipment. When they had every right to be upset, Mina and…
Great job, quick team and even came back to remove a stain!
Amazing service! Kiro cleaned two of our sofas that our three dogs have made messes on. They look good as new.
Would definitely recommend! Carpet was bad in all 3 bedrooms. Paint spills, rust, and pet stains. Was on the fence about replacing the flooring. Not anymore! Keeping the carpet. Looks great. So much time and money saved. Mina was our cleaner. It took him less than two hours to clean all three rooms. Great experience.
I can’t believe my carpet and house is cleaner than the day we moved in. Excellent job and I will definitely have you back. 10+ rating!!!!
Kiro
They do great work!
Kiro was on time and quick with cleaning my apartment and a really nice guy to talk to. You can tell he is very passionate about his job.
very cool guys
Chris with Deep Steam Capet cleaning was great. He was very thorough and did a superb job. He was very professional as well.
The young man that serviced my home was quick and efficient. He explained our problem areas and we were satisfied with his professionalism.
I called to see if there was ANY chance on getting my carpets cleaned the next day and Kiro offered to come SAME DAY! He was at my home within an hour and did an amazing job. He communicated with me about each step of the job and did such a great job. The results are exactly what I hoped for. I will definitely be called Kiro again!
Have used them twice and both times carpet looked fabulous and he got rid of serious pet stains. Definitely the only one Iwill use from now on!
This company is the best I was not ready and they didn’t reschedule on me instead they helped me get ready by moving things . The carpets looks a million times better and got rid of pet stains and odor .😊
Awesome job as always! Everything always smells so fresh and clean. The carpets are so nice and soft and plush they feel like they are brand new again. I do pet sitting on the side so I always have lots of puppies here that may result in pee stains. Any stains are gone and any pee smells are also gone. No soggy…
If you want courteous, professional, and respectfu, this is the company to go with. My dog has been very sick and she had stomach issues that ended up happening on my rug. I tried my best to clean it, but I could not get the stains or smell out. The smell was so bad you could smell it outside. When they arrived they…
Kiro and Chris did a great job on a pet treatment in my house 😊
They were great! Responded promptly. Fast, friendly and did a great job. Got the stains out of my daughter’s WHITE carpet and sanitized too. Would recommend.
Highly professional and knowledgeable who partners with you to make sure you get the result you want. Story below: Got a free couch that came with copious amounts of free dog hair and odor. The couch filled the room with the smell within a day of having it. Called in these professionals for help and they…
Kiro did a great job taking care of my 3k wool rug . Very professional and through. Fast respond and their equipment appeared very clean and new .
These guys were awesome! On time, fast and made my carpet smell and look brand new after stains and odor from my dog! 10/10 recommend!
Kiro was very timely in his response to my inquiry. He and Chris fit us into their schedule quickly and helped us with a big newly found mess. They were thorough in explaining and quoting our options and did a wonderful job cleaning our carpets, area rugs and sofas/chairs. We are grateful for their service!
Such a great job cleaning my couch and carpet. Thank you for coming so quickly and transforming my place!!
I had a great experience, would recommend to anyone who needed a great carpet clean!
Kiro was very professional, stayed on task, efficient and explained things thoroughly. Very easy to talk to. My carpets look and smell great!
Kiro did a fantastic job with our carpets. He was extremely thorough and they look great.
They showed up on time. They were honest and upfront of what to expect but yet did a better job than what I expected. Two words (top notch)
My rugs have never looked so good after getting them cleaned with Deep Steam Carpet Clean! Very professional and went the extra mile to get our rugs clean.
Kiro did a great job getting a bag full of hair out of my living room . His equipment and work is top notch . Did a full cleaning with pet treatment
They did an amazing job removing pet stains. Very thorough! Looks and smells amazing!
Hands down the best carpet cleaning and upholstery company in nashville! I hired other companies and they don’t come close to this company . I have a dog so I always have to clean my carpets and this was the best it ever looked . Got rid of the pet stains and smell that a nationwide company couldn’t get out .😀
Great work and very honest. We definitely will be using them on all of our rental properties.
One word perfection . Kiro showed up and provided high end service. They dont cut corners like other companies
This is the second time we have used Deep Steam Carpet Cleaning and had another positive experience. Our carpets upstairs look great and Kiro got out all the stains from our kids and dog. He also cleaned two chairs and an area rug. We will have them back again for sure!
Kiro cleaned my floor and my couch. Did a great job! Will use again.
This was the best Carpet Cleaning company I have ever seen. The Owner did a Great Job and worked really hard to clean things I would have thought were impossible to clean. I would give them 10 Stars!
It was a normal Sunday, until we had a large dog accident in my children’s bedroom. We knew the kids could not sleep in the room with the mess and the carpet would not look right with traditional household cleaning items. I called and got someone on the phone immediately! Kriollos agreed to come out and fix the…
It was my first time using this company and Kiro was super nice and professional! My living room set looks and feels brand new again! Thank you so much :)
Deep Steam did a fantastic job. We have two dogs and kids and he was able to get all of the stains out. After he looked at the carpet he was able to provide a more customized plan to ensure the best result. Will definitely use them again!
Professional, great job and available on short notice
Very professional and knowledgeable. Will definitely use him again!!
Phenomenal service. Kind & professional. Went above & beyond in doing a few areas I did not expect worked on carpet wise. I have a kid that likes to crunch into the carpet & prior to us living here there was stains from renters. So much cleaner & nicer & smells good. Responsive to messages quickly when I had to…
Deep Steam went above and beyond - offering us a great deal and providing excellent service. They did a fantastic job deep cleaning our carpets and would recommend.
Highly recommend! Very professional, got me in right away, and did a fantastic job
Great job and communication! Kiro was professional and thorough. Dog stains and odor gone!
I really needed the carpets cleaned in a house we were moving into, and I didn't have any time left before we had to move stuff in. I read nothing but great reviews and gave this man a call. I'm so glad I did. He even got the latex paint out of the carpet, and was able to fit me in within 24 hours notice. The carpet…
Amazing service, we just moved in and the carpets were awful! Now they are looking great!
Very responsive and easy to work with! Flexible with my schedule and did a great job cleaning the rugs and carpet!
Kiro did an excellent job and even gave us tips on how to keep carpet looking fresh. Carpets look great! Will use again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 196 | $170–$371 |
| Steam cleaning | 184 | — |
| General carpet cleaning | 183 | $170–$340 |
| Pet stain & odor removal | 153 | $153–$366 |
| Deep clean | 122 | $263–$471 |
| Upholstery cleaning | 92 | $189–$377 |
| Area rug cleaning | 72 | $176–$453 |
| Standard cleaning | 22 | $146–$247 |
