Experts Reviews · Company report
Deep Steam Floor Care & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Deep Steam Floor Care & Restoration

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 1,256 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Deep Steam Floor Care & Restoration is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Deep Steam Floor Care & Restoration is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Deep Steam Floor Care & Restoration is better than 98% of carpet cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Deep Steam Floor Care & Restoration is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Deep Steam Floor Care & Restoration is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Deep Steam Floor Care & Restoration is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Deep Steam Floor Care & Restoration for 8 kinds of job.

Deep Steam Floor Care & Restoration for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Standard cleaning”

Monee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Chris was amazing. My carpet has not been cleaned in 2 years and he made it look brand new again. Thanks Chris

Paid $150–200Great priceStandard cleaningCarpet steam cleaningFlooring
SarahLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kiro and Chris are the best. They were quick to arrive and very professional and friendly about the whole experience! Definitely will only use their service for my future carpet cleaning needs! Thanks so much!

Paid $200–250Reasonable priceStandard cleaningCarpet steam cleaningPet stain & odor removal
sunel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

MINA did really good job cleaning the carpet. He came right on time. Did all the work within the allocated window I would highly recommend this company for any cleaning services. I sure will be doing business with them in the future again.

Reasonable priceSteam cleaningStandard cleaningCarpet steam cleaning
Von1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kiro been cleaning my carpets for years . He gets better every year . His new rig got my carpets tile looking and smelling brand new 😊👍

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Antione1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris did a great job cleaning my carpets .night and day difference.

Deep cleanStandard cleaningSteam cleaning+ Responsiveness+ Punctuality+ Quality
Mikesha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service I won't contact anyone else, I love these guys.

Carpet steam cleaningGeneral carpet cleaningDeep clean
Mena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This young man was extremely professional and friendly. He cleaned several of our large room rugs that we thought were a goner. They look brand new and we couldn’t be more pleased. His rates are super competitive and worth every penny. Will recommend him to all our friends and family.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Jonathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job cleaning the carpets for my dad's house! Came in quick, got the job done and carpets look new

Standard cleaning+ Responsiveness+ Punctuality+ Quality
JimmieLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and he educates you about what to look for and the important of doing the proper maintenance on your carpet cleaning. Great job! Thank you.

Carpet steam cleaningGeneral carpet cleaningDeep clean+ Professionalism
Tiera1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
April8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was very impressed with the quality of service and the completed carpet cleaning. They went out of their way to make sure I knew all my options and gave me a great deal.

Deep cleanStandard cleaning
Yusuf1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wow ! This company is the best ! Incredible results comparing to company. Will highly recommend to anyone . Fast , friendly , on time and clean . Team kiro is the best ⭐️⭐️⭐️⭐️⭐️

Carpet steam cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Dustin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend Kiro’s. He did a great job cleaning my carpets & couch and was very professional & gave excellent attention to detail. Will definitely be using his services again in the future.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would just like to say Kirollos is a very good person to work with. He deep steamed both of my vehicles and my house as well. The results he provided were beyond average. He is very reasonable priced and I look forward to doing more business with him in the future. I recommend Kirollos 10/10 for his work and his…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
The5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kiro and Aroan did a great cleaning my rugs , carpet and upholstery. Got all pet staind out

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kelsey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys were extremely friendly! On time and went above and beyond! Will definitely us then again!

Pet stain & odor removalStandard cleaning+ Responsiveness+ Punctuality+ Quality
Makaruos2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cleaned my carpet and upholstery. If I could give 10 stars I would

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
charles8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kiro did a good job on my 7 year old Berber

Standard cleaningSteam cleaning+ Responsiveness+ Punctuality+ Quality
Donnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good work made the carpet like new again and also I’d a pet treatment on the carpet very good service and good price

Standard cleaning+ Quality
Terri3 years ago★★★★★

Rating only, no written review.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Johnnie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningStandard cleaningSteam cleaning+ Responsiveness+ Punctuality+ Quality
Olivia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$240-13% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 48%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning196$170–$371
Steam cleaning184—
General carpet cleaning183$170–$340
Pet stain & odor removal153$153–$366
Deep clean122$263–$471
Upholstery cleaning92$189–$377
Area rug cleaning72$176–$453
Standard cleaning22$146–$247

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