Experts Reviews · Company report
DeMay Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%81+5.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

DeMay Spa

Phoenixville, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 101 wellness services · 4.9★ from 165 Google reviews

Report card

Percentile vs other wellness services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DeMay Spa is better than 89% of wellness services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DeMay Spa is better than 82% of wellness services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DeMay Spa is better than 100% of wellness services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DeMay Spa is better than 90% of wellness services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DeMay Spa is better than 100% of wellness services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DeMay Spa is better than 81% of wellness services.A
81

Reviews for your job

Customers hired DeMay Spa for 5 kinds of job.

DeMay Spa for massage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Massage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 17 Google reviews tagged “Massage”

MikeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Off the charts experience. Attention to detail was first class. Highly recommend.

FacialMassage therapyMassage
Alyssa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rita is absolutely incredible! She helped me through my pregnancy immensely, and I’m so happy to be back with her postpartum! She truly has amazing skills and a glowing energy about her. I cannot recommend Rita enough!

Reasonable priceMassage therapyMassage
DeanaLocal Guide · 90 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

It's always a great day at De May! The minute I arrive, my stress level decreases. The check in is easy, Rachel is an expert massage therapist with magical healing hands and Mary Jean is a master estethician of revitalizing facials. If you are not sure which service is for you, give the spa a call. The girls…

Great priceFacialMassage
ShawnLocal Guide · 271 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I received a very nice massage from Rita at DeMay Spa, yesterday. The entire experience was relaxing; my masseuse, Rita, was excellent, kind and hard-working resulting in an advanced state of relaxation followed by a cup of tea in the spa area, afterward. No rush, no hurry, just relax and breath in, and out, and on…

Reasonable priceMassage
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Received a 90-minute massage from Rachel—absolutely amazing. My shoulders feel so much better, and I can breathe more easily. The customer service was top-notch, and the entire experience was outstanding from start to finish.

Massage therapyMassage
Danielle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This place is gorgeous and not what I expected when they brought me through the entrance door to the lounge area. Everyone was so nice. I booked a Hot Stone massage and it was the best I have ever had. April did not disappoint. I found my forever massage place and no need to look any further.

Reasonable priceMassage
OliviaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I can't recommend DeMay Spa highly enough! I had a facial and a massage and it was worth every penny. The staff and therapists are all so friendly and the atmosphere is very relaxing and calm. I will definitely be returning. If you are debating, just book! You won't regret it.

Reasonable priceFacialMassage
KatyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★

services were great and the spa has a great atmosphere. But I had to come with a cold because of the cancelation policy which made it difficult to fully enjoy the services. I also thought the attendant at the front was overly aggressive about asking about gratuities and asking me to vote for them as the best spa,…

OverpricedSkin treatmentsFacialMassage
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent experience from booking initial appointment, to the services, the facility, and kindness of staff. We will be back.

Reasonable priceMassage
Business1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Demay is a perfect gem of a spa! So cozy and really good energy. My massage therapist Rachel is an angel. Her attention to detail is on point. I leave with every muscle relaxed. Highly recommend Demay Rachel and their trail mix!

Great priceMassage therapyMassage
VeronicaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I love it here! It’s like the owners went to several spas all over and took their favorite things for an experience and implemented. The estheticians and masseuses are wonderful, but it’s an overall great experience. Lots of little special touches. Robes and slippers when you arrive, a dimmed and relaxing lounge…

Great priceSkin treatmentsMassage
CathleenLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had the most incredible experience at DeMay, I say experience because from start to finish it was exceptional. When you first walk in the spa smells absolutely amazing even in the reception area. You then walk back to the lounge area where they have a robe and sandals for everyone. While you wait, they have chaise…

Reasonable priceMassage
Lindsey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This spa is always amazing! I love the relaxing environment and all the services are amazing. I couldn't recommend DeMay more!

Great priceSkin treatmentsFacialMassage
TheLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This spa is the place you should go for awesome treatment and relaxation. My wife and I came for a couples massage and received a friendly greeting right away. We waited in their relaxing lounge and then received unbelievable massages from Diane and Rachel. They both had incredible technique and focused on our areas…

Great priceMassage
Gillian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love it here!! Highly recommend!

Reasonable priceBody waxingFacialMassage
LaurieLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

As soon as you walk into DeMay spa, you know you have come to someplace special. They have taken great care in creating a warm and welcoming environment, that makes you feel pampered just by walking in the door, and everyone I spoke with was friendly and kind. My massage with Rita was the best one I have ever…

Reasonable priceMassage
SaraLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceMassage therapyMassage

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 59%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Facial17—
Massage17—
Massage therapy12—
Skin treatments10—
Body waxing2—

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