Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
DeMay Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%81+5.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

DeMay Spa

Phoenixville, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 101 wellness services · 4.9★ from 165 Google reviews

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Report card

Percentile vs other wellness services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DeMay Spa is better than 89% of wellness services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DeMay Spa is better than 82% of wellness services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DeMay Spa is better than 100% of wellness services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DeMay Spa is better than 90% of wellness services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DeMay Spa is better than 100% of wellness services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DeMay Spa is better than 81% of wellness services.A
81

Reviews for your job

Customers hired DeMay Spa for 5 kinds of job.

DeMay Spa for massage therapy

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Massage therapy”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Massage therapy”

BonnieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My daughter gave me a gift card last Christmas. I was feeling stressed so I booked a massage with Dana and a facial with Maygon. Both were MAGICAL!! I’ll definitely be back!!

Reasonable priceSkin treatmentsMassage therapy
MikeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Off the charts experience. Attention to detail was first class. Highly recommend.

FacialMassage therapyMassage
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rachel is an amazing massage therapist. One of the best massages I’ve ever had! I highly recommend it to anyone looking for a truly relaxing and therapeutic experience. I will definitely be going back!

Reasonable priceMassage therapy
Alyssa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rita is absolutely incredible! She helped me through my pregnancy immensely, and I’m so happy to be back with her postpartum! She truly has amazing skills and a glowing energy about her. I cannot recommend Rita enough!

Reasonable priceMassage therapyMassage
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Both Rachel and Pam are top tier professionals. Their knowledge and client care are unmatched. My full body massage was exactly what was needed to address the tightness and knots in my body. I was impressed by the techniques and level of attention Rachel had. Pam is incredibly knowledgeable with skin care and…

Great priceFacialMassage therapy
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Received a 90-minute massage from Rachel—absolutely amazing. My shoulders feel so much better, and I can breathe more easily. The customer service was top-notch, and the entire experience was outstanding from start to finish.

Massage therapyMassage
Madison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had the most relaxing, rejuvenating experience for my first ever massage at DeMay! I had the Signature massage with Rita and she was seriously so amazing!!! I had told her my upper back was a problem spot for me, and the way she worked into my shoulder blades I could feel the knots melting away!! I also told her I…

Great priceMassage therapy
Rose7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

One hour Swedish massage today with Rita. First time visiting DeMay Spa and it was beyond my expectations.The moment I walked in I was welcomed by the friendly staff.A relaxing experience from beginning to end. The attention to detail is amazing,from the waiting room, to the changing room ,to the massage itself, I…

Great priceMassage therapy
Business1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Demay is a perfect gem of a spa! So cozy and really good energy. My massage therapist Rachel is an angel. Her attention to detail is on point. I leave with every muscle relaxed. Highly recommend Demay Rachel and their trail mix!

Great priceMassage therapyMassage
SaraLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceMassage therapyMassage
SamLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

FacialMassage therapy
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Reasonable priceMassage therapy

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 59%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Facial17—
Massage17—
Massage therapy12—
Skin treatments10—
Body waxing2—

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