Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
DeMay Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%81+5.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

DeMay Spa

Phoenixville, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 101 wellness services · 4.9★ from 165 Google reviews

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Report card

Percentile vs other wellness services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DeMay Spa is better than 89% of wellness services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DeMay Spa is better than 82% of wellness services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DeMay Spa is better than 100% of wellness services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DeMay Spa is better than 90% of wellness services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DeMay Spa is better than 100% of wellness services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DeMay Spa is better than 81% of wellness services.A
81

Reviews for your job

Customers hired DeMay Spa for 5 kinds of job.

DeMay Spa for skin treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 10 Google reviews tagged “Skin treatments”

BonnieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My daughter gave me a gift card last Christmas. I was feeling stressed so I booked a massage with Dana and a facial with Maygon. Both were MAGICAL!! I’ll definitely be back!!

Reasonable priceSkin treatmentsMassage therapy
GraceLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had an absolutely wonderful time at Demay. I had my first ever facial and trip to a real spa and was incredibly happy. I did a signature facial with Jamie who was very welcoming, caring, and attentive to my needs. I also had dermaplaning from Maygon which was great. She ensured all my questions were answered and…

Reasonable priceSkin treatmentsFacial
Marty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful spa and had a great therapeutic massage with Diane. Highly recommend for great customer service and excellent services.

Reasonable priceSkin treatments
Susan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wonderful experience at the DeMay Spa. Definitely try this Spa, you won’t be disappointed!

Reasonable priceSkin treatmentsFacial
SamanthaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I recently had a facial with Jasmine at DeMay Spa and it was honestly one of the most relaxing experiences I’ve had in a long time. The facial itself was amazing, but the light massage during the service completely put me to sleep. 😂 The spa is beautiful, peaceful, and relaxing from the second you walk in. They…

Customer photo from Samantha's reviewCustomer photo from Samantha's review
Great priceSkin treatmentsFacial
KatyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★

services were great and the spa has a great atmosphere. But I had to come with a cold because of the cancelation policy which made it difficult to fully enjoy the services. I also thought the attendant at the front was overly aggressive about asking about gratuities and asking me to vote for them as the best spa,…

OverpricedSkin treatmentsFacialMassage
VeronicaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I love it here! It’s like the owners went to several spas all over and took their favorite things for an experience and implemented. The estheticians and masseuses are wonderful, but it’s an overall great experience. Lots of little special touches. Robes and slippers when you arrive, a dimmed and relaxing lounge…

Great priceSkin treatmentsMassage
Lindsey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This spa is always amazing! I love the relaxing environment and all the services are amazing. I couldn't recommend DeMay more!

Great priceSkin treatmentsFacialMassage
Kimberly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rita was amazing for massages and services. This place is unassuming, it looks like a corporate center outside but the inside feels like a spa. There was lots of friendly, helpful staff and the amenities were very boutique-spa like. Their signature scent line is so calming and lovely. (gardenia and lime) sometimes…

Reasonable priceSkin treatmentsFacial
LisaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceSkin treatments

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 59%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Facial17—
Massage17—
Massage therapy12—
Skin treatments10—
Body waxing2—

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