Screen repair service · Walnut Creek, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%96+29.5Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 37 window contractorsiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★71 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Den Defenders Window Screens five stars based on seventy-one reviews, with the owner responding to forty-nine percent of feedback. Customers consistently describe punctual arrivals, professional communication, and efficient on-site installations for window screens, security doors, and pet doors. Recurring themes include friendly technicians, fair pricing, and quick completion of jobs such as rescreening and reframing. No common criticisms appear in the provided excerpts, which exclusively highlight positive experiences with the service.
Google rating: 5.0 out of 5 from 71 reviews (100% five-star).
Reviews on this page: 71 Google reviews (69 with written comments, 12 with photos).
Owner responses: the business replied to 49% of reviews.
Most recent review: March 3, 2026.
Service: Window Contractor serving Walnut Creek, California.
Data from Google, last updated October 28, 2026.
Score profile vs other window contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Den Defenders Window ScreensWindow Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Den Defenders Window Screens: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Den Defenders Window Screens: 96/100 on this factor. Category median: 95.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Den Defenders Window Screens: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
71 Google reviews we collected
5.0of 5
5 stars71100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
100%praise
Praise142100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results3726%
Staff & attitude3625%
Speed & response3625%
Would recommend2518%
Price & value54%
Communication32%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hank shows up on time does a great job cleans up after his work.”
“Very professional, knowledgeable and speedy technician.”
“Showed up on time and finished the installation quickly.”
“I would highly recommend Hank as the installer all day long.”
“Great customer service, competitive prices and you get to meet a nice guy like Hank!”
“explained what he was gonna do and offered us other window style screens and many other services for my home, sadly I am only a renter.”
People customers mention
Hank14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRhanda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Ross did a great job installing our security door. Showed up on time and finished the installation quickly. Would recommend him and Den Defenders.
GGera5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Love our new door. Ross did great work and was super informative. Highly recommended.
DDebbieLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Ross was wonderful! He installed 3 sets of French doors as well as the screen at the front door. Doors were installed without issue and he completed the job in one day! Thank you Den Defenders. I feel safer already.
LLauren4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Very quick and professional. The screens look fantastic, and the process was easy. Would recommend to anyone in the Oakland area.
VVanessa8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Hank was awesome! Polite and quick! Definitely recommend him !! Needed screens on my windows and this was super convenient!
JJoanie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Hank arrived and was very professional and courteous by asking me if where he parked was ok. After discussing what windows and doors he was going to do he got right to work. We ordered the solar screen with a doggie door and some screen replacement on windows.
I would highly recommend Hank as the installer all day…
Hi James! It’s great to hear you were happy with the service and how quickly your security screen door was installed! When a job comes together smoothly like that, it makes the upgrade feel even better. Your new door should give your Fresno home that elegant look while adding dependable security and letting the breeze flow through. Really appreciate you choosing Den Defenders for the installation and taking a moment to share your experience.
R
Rhanda Rylant2 reviewsiTotal number of Google reviews Rhanda has written across all businesses on Google Maps, not just this one.
Ross did a great job installing our security door. Showed up on time and finished the installation quickly. Would recommend him and Den Defenders.
Response from the owner · 7 months ago
Hi Rhanda! Thanks so much for the recommendation! It’s great to know that Ross made a solid impression and that everything went smoothly with your security screen door installation. Showing up on time and getting the job done efficiently is always the goal, so we're really glad that stood out during your Fresno installation. Your support means a lot, and we truly appreciate you choosing Den Defenders for your home.
G
Gera Aguilar5 reviewsiTotal number of Google reviews Gera has written across all businesses on Google Maps, not just this one.
Love our new door. Ross did great work and was super informative. Highly recommended.
Response from the owner · 7 months ago
HI Gera! We’re so glad to hear you’re loving your new security screen door installed in Ventura, CA and Ross walked you through the details. The team always strive to make sure everything is clear during the installation. It’s always great to know the work made a positive difference. Thank you for recommending Den Defenders—it means a lot!
D
Debbie BensonLocal Guide · 25 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Ross was wonderful! He installed 3 sets of French doors as well as the screen at the front door. Doors were installed without issue and he completed the job in one day! Thank you Den Defenders. I feel safer already.
Response from the owner · 8 months ago
Hi Debbie! We love hearing that! Completing your French doors and security screen door installation in CA in just one day is exactly the kind of work our team takes pride in. Your beautiful doors aren’t just stylish — they’re helping keep your home safe and giving you peace of mind. We’re so glad you chose Den Defenders to make it happen!
Y
Young Choi1 reviewiTotal number of Google reviews Young has written across all businesses on Google Maps, not just this one.
Hank arrived and was very professional and courteous by asking me if where he parked was ok. After discussing what windows and doors he was going to do he got right to work. We ordered the solar screen with a doggie door and some screen replacement on windows.
I would highly recommend Hank as the installer all day long. He was very professional, friendly and extremely knowledgeable about everything.
I would recommend Den Defenders for anyone looking to replace their old screens. Great customer service, competitive prices and you get to meet a nice guy like Hank!
K
Karen Thurling2 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Hank is the best!! Always courteous and knowledgeable .Hank shows up on time does a great job cleans up after his work.
I highly recommend Den defenders. Karen
