Roofing contractor · Chambersburg, PA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty66−3.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 30 soffit and fascia contractorsiPosition by Experts Score among all companies we track in this category. · better than 7%
4.9★★★★★121 Google reviews · 24 photos
94%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
$1.0ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Dependable Roofing Inc for punctuality, professional communication, and fair pricing during services like shingle repairs, slate roof maintenance, and full replacements. Reviews highlight the crew's courtesy, thorough cleanup, and honest assessments that avoid unnecessary upselling. One criticism notes a delayed billing process where an invoice arrived months after work completion, leading to a late fee dispute.
Google rating: 4.9 out of 5 from 121 reviews (94% five-star).
Reviews on this page: 121 Google reviews (94 with written comments, 7 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 26, 2026.
Service: Soffit and Fascia Contractor serving Chambersburg, Pennsylvania.
Data from Google, last updated October 28, 2026.
Score profile vs other soffit and fascia contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Dependable Roofing IncSoffit and Fascia Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dependable Roofing Inc: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dependable Roofing Inc: 95/100 on this factor. Category median: 95.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dependable Roofing Inc: 66/100 on this factor. Category median: 98.B
66
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dependable Roofing Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dependable Roofing Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dependable Roofing Inc: 24/100 on this factor. Category median: 82.D
24
Bar = this company · dark tick = category median.
Star ratings
121 Google reviews we collected
4.9of 5
5 stars11494%
4 stars54%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
99%praise
Praise22499%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2239%
Reasonable3460%
Overpriced12%
Not sure00%
$1.0k-91% vs typical soffit and fascia contractors
Middle half of what 52 customers paid ($371–$2.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5123%
Honesty & trust3817%
Speed & response3716%
Staff & attitude3315%
Would recommend3114%
Price & value2511%
Communication115%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our job was done in 2 days and they did a thorough clean up when finished.”
“The Dependable Roofing Company responded very quickly to our request.”
“The repairs were done quickly and to our satisfaction.”
“Proceeded to demonstrate professionalism to resolve it.”
“If necessary, I will use them again and highly recommend them to others.”
“They responded quickly, provided a fair and reasonable quote, and completed the repair promptly.”
“They explained the problem and told me what repairs I needed.”
People customers mention
Church3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dependable Roofing Inc for 7 kinds of job. Pick one to see what they paid and said.
JJeff1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Our chimney sweep noticed some damaged shingles. DRI had installed our roof 10 years ago so we gave them a call. Within a couple of days we got a call from Gage who was in the Hagerstown area that day. He and another roofer assessed the damages and installed new shingles. Gage was very professional and easy to…
Paid $1–5,000Great priceRoof repair for storm & wind damage
MMary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
So pleased with the job done to replace our metal roof with a shingled roof! Great crew!
Paid $25,000–30,000Reasonable priceRoof repair
MMike1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very knowledgeable and hard working staff. So far so good - no more leaks. Would recommend.
Paid $1–5,000Reasonable priceRoof repair for storm & wind damage
LLynn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The service techs were professional and courteous. They explained the problem and told me what repairs I needed. The work was done the same day. Thank you!
Paid $1–5,000Reasonable priceRoof repair for storm & wind damage
SSteven3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dependable Roofing Inc recently replaced my roof. They showed up on the date and at the time they scheduled. The workers were very professional. All the crew members were courteous. We have two dogs and the crew made sure to keep the fence gates closed and removed all their equipment. The roof looks great. They…
Paid $10,000–15,000Reasonable priceRoof repair for storm & wind damage
JJean3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The Dependable Roofing Company responded very quickly to our request. We have a slate roof and needed some repair work done following a wind storm. They came the very next day after our call. And they did the necessary repairs quickly and efficiently.
Our chimney sweep noticed some damaged shingles. DRI had installed our roof 10 years ago so we gave them a call. Within a couple of days we got a call from Gage who was in the Hagerstown area that day. He and another roofer assessed the damages and installed new shingles. Gage was very professional and easy to work with. The repairs were done quickly and to our satisfaction. I’d recommend DRI to anyone needing roof work.
Price assessment: Great price
Price: $1–5,000
Services: Roof repair for storm & wind damage
M
Mary Ann Crooks2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
The service techs were professional and courteous. They explained the problem and told me what repairs I needed. The work was done the same day. Thank you!
Price assessment: Reasonable price
Price: $1–5,000
Services: Roof repair for storm & wind damage
S
Steven Francis3 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Dependable Roofing Inc recently replaced my roof. They showed up on the date and at the time they scheduled. The workers were very professional. All the crew members were courteous. We have two dogs and the crew made sure to keep the fence gates closed and removed all their equipment. The roof looks great. They removed all trash from the old roof. I’m very pleased with their work. The final costs was consistent with their estimate.
Price assessment: Reasonable price
Price: $10,000–15,000
Services: Roof repair for storm & wind damage
J
Jean Chilcote3 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
The Dependable Roofing Company responded very quickly to our request. We have a slate roof and needed some repair work done following a wind storm. They came the very next day after our call. And they did the necessary repairs quickly and efficiently.
Price assessment: Reasonable price
Price: $1–5,000
Services: Roof repair
D
David Yohman8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I have used Dependable Roofing several times to repair blown off shingles on my roof and have always been satisfied with their work. More over their honesty in assessing my roof. I have someone tell me the roof should be replaced. Nor Dependable Roofing, I had a honest assessment that I only needed some shingles replaced and things have even fine. Peace of mind with someone I know I will trust. Highly recommend them.
W
William Bennett1 reviewiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Technician's arrived promptly as scheduled. Quickly identified the problem. Apprised me of it and what it would require to repair. Proceeded to demonstrate professionalism to resolve it. Upon completion he showed me pictures of the before and after. A job well done! Were professional and courteous throughout. If necessary, I will use them again and highly recommend them to others.
C
Christine Knouse3 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
The workers were quick and efficient and respectful of our property. They took the time to move objects (trash cans, grill, etc.) stored close to the house out of the way so that there was no damage. They even finished a project my spouse started but was concerned about finishing due to the placement of the electric lines to the house. Our job was done in 2 days and they did a thorough clean up when finished. We are very pleased with their work.
Price assessment: Great price
Price: $10,000–15,000
Services: Roof repair for storm & wind damage, Roof installation
N
Nicole Greene2 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
