Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Derby City Pools & Outdoor Living logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%56+13.6Value 14%93+13.2Replies to reviews 7%41+2.9Craft & service penalty38−6.2Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Derby City Pools & Outdoor Living

Louisville, KY · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 18 gazebo installation services · 4.6★ from 29 Google reviews

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Report card

Percentile vs other gazebo installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Derby City Pools & Outdoor Living is better than 61% of gazebo installation services.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Derby City Pools & Outdoor Living is better than 56% of gazebo installation services.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Derby City Pools & Outdoor Living is better than 38% of gazebo installation services.D
38
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Derby City Pools & Outdoor Living is better than 93% of gazebo installation services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Derby City Pools & Outdoor Living is better than 100% of gazebo installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Derby City Pools & Outdoor Living is better than 41% of gazebo installation services.C
41

Reviews for your job

Customers hired Derby City Pools & Outdoor Living for 8 kinds of job.

Derby City Pools & Outdoor Living for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “General repairs & maintenance”

Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had our pool installed by Derby City Pools, and couldn't be more happy with the results. From the beginning, Alex and Rick were great to work with. I truly appreciated their patience with us as we explored options with landscaping, hardscaping, pool shape, and timing. Once work started, the crew that showed up…

General constructionDesignGeneral repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did an excellent job. they came out and met with us early in teh process before we were even sure we were going to use them. they walked the site and placed stake approximately where the pool would go. we discussed the pool and they sent a formal proposal detailing what was included and what was not included.…

General constructionDesignGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Design7—
General construction6—
Winterization4—
Fiberglass swimming pool construction3—
Inground pool installation3—
Retaining walls3—
Swimming pool water feature construction2—
General repairs & maintenance2—

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