Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Derby City Pools & Outdoor Living logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%56+13.6Value 14%93+13.2Replies to reviews 7%41+2.9Craft & service penalty38−6.2Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Derby City Pools & Outdoor Living

Louisville, KY · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 18 gazebo installation services · 4.6★ from 29 Google reviews

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Report card

Percentile vs other gazebo installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Derby City Pools & Outdoor Living is better than 61% of gazebo installation services.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Derby City Pools & Outdoor Living is better than 56% of gazebo installation services.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Derby City Pools & Outdoor Living is better than 38% of gazebo installation services.D
38
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Derby City Pools & Outdoor Living is better than 93% of gazebo installation services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Derby City Pools & Outdoor Living is better than 100% of gazebo installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Derby City Pools & Outdoor Living is better than 41% of gazebo installation services.C
41

Reviews for your job

Customers hired Derby City Pools & Outdoor Living for 8 kinds of job.

Derby City Pools & Outdoor Living for retaining walls

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Retaining walls”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 3 Google reviews tagged “Retaining walls”

Jared7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I researched for months and came across a pool company called Derby City Pools run by Alex and Rick Fransen. I have met other families who have had pools put in by this company and these families have nothing but good things to say about them. I’ve heard nightmare stories from other companies but not this one.…

Customer photo from Jared's reviewCustomer photo from Jared's reviewCustomer photo from Jared's reviewCustomer photo from Jared's review
General constructionCustom Swimming pool designDesign+ Responsiveness+ Punctuality+ Quality
Anna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We chose Derby City, because of their philosophy to work a pool until it’s completed. We had heard horror stories about months of construction and not being able to get things completed. They estimated it would take 5-6 weeks, and they delivered. We were able to swim in 3 weeks with the project completely…

DesignFiberglass swimming pool constructionInground pool installation+ Responsiveness+ Punctuality+ Quality
Rob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hire them! They treated us like family as every detail was so important to them. The final product was exactly like their plans going in, and don't underestimate their landscaping. It really made everything pop. So happy!

DesignFiberglass swimming pool constructionRetaining walls+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Design7—
General construction6—
Winterization4—
Fiberglass swimming pool construction3—
Inground pool installation3—
Retaining walls3—
Swimming pool water feature construction2—
General repairs & maintenance2—

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