Dermatology Associates

Thank you for sharing your concerns. We sincerely apologize for the extended wait you experienced during your visit. We understand how frustrating it is to be waiting, particularly after already spending a significant amount of time in the office. We also take your concerns regarding how you were treated very seriously. Every patient deserves to feel respected, heard, and treated with dignity and fairness, and we are committed to providing that experience to every person who walks through our doors. We would appreciate the opportunity to speak with you directly so that we can better understand what occurred during your visit and address your concerns appropriately. Please contact our office and ask to speak with a member of management. We value your feedback and will use it to help us improve the patient experience.

thank you for the positive feedback

Thank you for taking the time to share your feedback. We sincerely apologize for the long wait times you've experienced at our locations. We understand that your time is valuable, and we know waiting can be frustrating. Our providers are committed to giving each patient the time and attention they need, and occasionally this can lead to delays, particularly when unexpected medical concerns or urgent cases arise. That said, we recognize the importance of staying on schedule and are continually working to improve our scheduling and patient flow across all of our offices. We appreciate your patience and your feedback, as it helps us identify opportunities to improve. We hope to have the opportunity to provide you with a better experience at your next visit.

Thank you for taking the time to share your feedback. We sincerely apologize that your experience left you feeling frustrated and disappointed. At our practice, we recognize the importance of continuity of care and clear communication, particularly for patients on ongoing medications. We have established processes in place to inform patients when follow-up appointments are necessary to ensure treatment remains safe and appropriate. While we regret that your experience did not meet your expectations, please know that patient feedback is invaluable and helps us evaluate and strengthen our processes. We understand how concerning any perceived breakdown in communication can be and appreciate you bringing your concerns to our attention. We wish you the very best in your continued care and thank you for the opportunity to learn from your feedback.

Thank you for the positive feedback. We will be sure to share this with Michelle and the team.

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered. We understand how important it is to keep appointments on schedule, especially when coordinating family and work responsibilities. We are very sorry that the information you received regarding the provider's delay did not accurately reflect the circumstances when you arrived. We would also like to clarify that our practice does not utilize a call center. All calls are answered by members of our in-house team. Unfortunately, provider schedules can sometimes change unexpectedly due to patient care needs, emergencies, or procedures that require additional time, and delays may not always be apparent when a patient calls ahead. We are equally concerned to hear about your interaction with our staff. Providing courteous, respectful service is a core expectation of our team, and we take feedback regarding customer service very seriously. Regarding your copay, we would appreciate the opportunity to review what occurred and ensure any outstanding concerns are properly addressed. We value all patient feedback and regret that your experience did not reflect the level of care and service we strive to provide.

Lizzy, thank you for sharing your experience and for your 5 star rating. We are delighted to be your chosen dermatologists!

Thank you for sharing your feedback. We sincerely apologize for the frustration this situation caused. Our intent was never to create stress or inconvenience for your parents or your family. As a medical practice, we have a responsibility to communicate important healthcare recommendations to our patients, particularly when they may be due for follow-up care. In some circumstances, when standard reminders do not receive a response, additional correspondence may be sent to ensure patients have been notified of recommended care. We understand that receiving registered letters can feel excessive, especially when there was no outstanding balance or urgent issue involved. Your comments are valuable, and we will review our communication processes to ensure they remain respectful and appropriate for patients and their families. We appreciate you bringing this to our attention and wish your parents and family all the best.