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Deserada Homes

Custom home builder · Apple Valley, CA · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%80+19.4Value 14%87+12.3Replies to reviews 7%51+3.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 48 pergola contractorsPosition by Experts Score among all companies we track in this category. · better than 34%
4.7 ★★★★★ 26 Google reviews · 8 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Oct 2026latest review

Deserada Homes at a glance

Google reviewers rate Deserada Homes 4.7 out of 5 based on 26 reviews, frequently citing high-quality craftsmanship, attention to detail, and professional communication throughout the custom building process. Many clients highlight the team's responsiveness, helpfulness with design changes, and efficient project timelines, often mentioning long-term satisfaction with their durable structures. However, two one-star reviews criticize the company for failing to honor contractual agreements and delivering substandard workmanship, contrasting sharply with the overwhelmingly positive feedback regarding service and build quality.

  • Google rating: 4.7 out of 5 from 26 reviews (88% five-star).
  • Reviews on this page: 26 Google reviews (22 with written comments, 4 with photos).
  • Owner responses: the business replied to 4% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Pergola Contractor serving Apple Valley, California.

Data from Google, last updated October 25, 2026.

Score profile vs other pergola contractors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

Satisfaction83Reliability80Craft & service–Value87Momentum100Replies to reviews51Satisfaction: 83 (median 93)Reliability: 80 (median 93)Value: 87 (median 100)Momentum: 100 (median 100)Replies to reviews: 51 (median 51)
Deserada HomesPergola Contractors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Deserada Homes: 83/100 on this factor. Category median: 93.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Deserada Homes: 80/100 on this factor. Category median: 93.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Deserada Homes: 87/100 on this factor. Category median: 100.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Deserada Homes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Deserada Homes: 51/100 on this factor. Category median: 51.C
51

Bar = this company · dark tick = category median.

Star ratings

26 Google reviews we collected

  • 5 stars2388%
  • 4 stars14%
  • 3 stars00%
  • 2 stars14%
  • 1 star14%

Praise vs complaints

Phrases our text analysis found in 22 written reviews

  • Praise2793%
  • Complaints27%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude828%
  • Would recommend724%
  • Quality & results517%
  • Speed & response414%
  • Communication310%
  • Price & value13%
  • Honesty & trust13%

What customers talk about

We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Adrianna was friendly and went out of her way to ensure the process was going smooth and continuously checked in on us.”
  • “To anyone interested in building their dream home, we recommend reaching out to Itzel and the Deserada team.”
  • “Deserada and the sub-contractors they use build high-quality homes with attention to detail.”
  • “They were always responsive to questions and quick to address any concerns, no matter how small.”
  • “Adrianna kept the process organized and kept us updated on the office and paperwork side of the build.”
  • “We wholeheartedly recommend Deserada to anyone looking for a trustworthy, skilled, and passionate home builder.”

People customers mention

  • Jim 5 reviews
  • Itzel 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Deserada Homes for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

SaraLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our house is complete in less than a year ! The details and craftsmanship are amazing! We are very happy 😊 can't wait to start living in our new home thank you jim !!!

Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I’ve had the pleasure of doing business with Jim and his team at Deserada in 2002 when they built our home. We lived there for 18 years before having to sell to move out of state. That home was the definition of quality, durability and the greatest company to do business with. If you’re looking for quality and home…

Great pricePredesigned floor plans for homesCustom home designHome building
Craig5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The entire Deserada crew has been absolutely amazing in building our dream home! Their attention to detail and dedication to service goes well above and beyond exceptional. To anyone interested in building their dream home, we recommend reaching out to Itzel and the Deserada team. Thank you, Deserada!!!

Reasonable pricePredesigned floor plans for homesCustom home designHome building
Mack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are so thankful to Deserada Homes for designing and building our dream home. From the start, we shared our vision and specific design preferences with Jim (the owner), and he brought every detail to life. We are completely satisfied with the final result. Our home is everything we hoped for and more. The build…

Customer photo from Mack's reviewCustomer photo from Mack's reviewCustomer photo from Mack's review
Darlene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Deserada Homes is the best custom home builder in the high desert! We purchased our land and Deserada helped us through the process of obtaining a construction loan to build our home. The entire process of building went well and they moved us up in the scheduling process as we were able to get all our utilities…

yoselin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had the pleasure of working with Jim Dillard / Deserada Homes, I couldn’t be happier with the results! From start to finish, their professionalism, attention to detail, and commitment to quality were truly impressive. Thank you for answering our countless questions and resolving our concerns. Thank you to…

Photos

Customer reviews

4.7 ★★★★★ 26 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sean Lenihan2 reviewsTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This was our second time building with Jim and Deserada. Deserada and the sub-contractors they use build high-quality homes with attention to detail. Jim goes above and beyond with customization. My wife must have changed her mind on designs over a dozen times during the process but Jim and the team never seemed bothered by it. Adrianna kept the process organized and kept us updated on the office and paperwork side of the build. Adrianna was friendly and went out of her way to ensure the process was going smooth and continuously checked in on us. Dave, the superintendent, handled most of the day-to-day oversight of our build and who we dealt with a majority of the time. Dave is one heck of a superintendent. Dave was probably put through the wringer by us during the process, but he always kept his professionalism at a high level. Dave also bent over backwards to help us out with a time crunch with moving in. Dave also completed an extensive walkthrough of the house and cared more about very minor imperfections than we did. That spoke a lot about Dave’s and Deserada’s quality standards. The whole crew at Deserada are amazing people who have the utmost professionalism and highest of standards. To Jim, Adrianna, Dave, and the whole Deserada team, thank you and keep up the great work. To anyone looking to build with Deserada, you won’t be disappointed.

Sara ChaseLocal Guide · 37 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our house is complete in less than a year ! The details and craftsmanship are amazing! We are very happy 😊 can't wait to start living in our new home thank you jim !!!

Sandra Wiley6 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had the pleasure of doing business with Jim and his team at Deserada in 2002 when they built our home. We lived there for 18 years before having to sell to move out of state. That home was the definition of quality, durability and the greatest company to do business with. If you’re looking for quality and home you can be so proud of, then Deserada is by far the builder you want.

  • Price assessment: Great price
  • Services: Predesigned floor plans for homes, Custom home design, Home building
K B1 reviewTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our Deserada journey did not start a year and a half ago. Our journey started around 2017 when we saw the first few Instagram posts. We fell in love and knew we would one day build with Deserada. Every step of the process from when we first walked into the model home until the final walk through was always very professional. The craftsmanship is outstanding, and it's clear that quality and customer satisfaction are top priorities for them. They were always responsive to questions and quick to address any concerns, no matter how small. Their commitment to delivering not just a house, but a home that reflects our wants, needs, vision and style was impeccable. They stayed on schedule, communicated regularly, and made what could have been a stressful process feel seamless and exciting. We wholeheartedly recommend Deserada to anyone looking for a trustworthy, skilled, and passionate home builder. Thank you for bringing our dream to life! We would definitely work with Deserada again.

Craig Masaki5 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The entire Deserada crew has been absolutely amazing in building our dream home! Their attention to detail and dedication to service goes well above and beyond exceptional. To anyone interested in building their dream home, we recommend reaching out to Itzel and the Deserada team. Thank you, Deserada!!!

  • Price assessment: Reasonable price
  • Services: Predesigned floor plans for homes, Custom home design, Home building, Consultation
Mack and Erin Green3 reviewsTotal number of Google reviews Mack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are so thankful to Deserada Homes for designing and building our dream home. From the start, we shared our vision and specific design preferences with Jim (the owner), and he brought every detail to life. We are completely satisfied with the final result. Our home is everything we hoped for and more. The build was also completed much faster than what we’ve seen from other builders in the area. Since moving in, the Deserada team has been responsive and quick to address any concerns that have come up. We highly recommend Deserada to anyone looking to build their dream home with a team that truly delivers.

Darlene Mueller3 reviewsTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Deserada Homes is the best custom home builder in the high desert! We purchased our land and Deserada helped us through the process of obtaining a construction loan to build our home. The entire process of building went well and they moved us up in the scheduling process as we were able to get all our utilities ahead of schedule. We've been in our home for 20 years now. We highly recommend Deserada Homes to anyone looking for your custom dream home.

yoselin jara9 reviewsTotal number of Google reviews yoselin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently had the pleasure of working with Jim Dillard / Deserada Homes, I couldn’t be happier with the results! From start to finish, their professionalism, attention to detail, and commitment to quality were truly impressive. Thank you for answering our countless questions and resolving our concerns. Thank you to all the staff for making this possible, especially Jim, Itzel, Adriana, David and all those working hard behind the scenes. Thank you, GOD BLESS!

Jeremiah Jones8 reviewsTotal number of Google reviews Jeremiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recently had our custom home built in Silver Lakes (Helendale) by Deserada Homes, and the experience was truly exceptional. I found Deserada through online research, and I couldn't be happier with our decision. From start to finish, Jim (the owner/contractor) and Dave (our project foreman) were fantastic to work with—professional, responsive, and always willing to communicate clearly. My wife and I have three different family members who built homes with other contractors, and every one of them said they’d never build again due to all the problems they encountered. In contrast, our experience was smooth and stress-free. Jim and Dave were flexible, attentive to our needs and preferences, and clearly take pride in the quality of their work. I would absolutely recommend Deserada Homes to anyone considering building a home. They made the process enjoyable and delivered a home we truly love.

Krystal Ortega4 reviewsTotal number of Google reviews Krystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

From the very beginning Deserada helped in every way possible. Deserada’s team and sub-contractors went above and beyond from always keeping us informed to being very friendly to us and our children. Our kids enjoyed seeing the building process. We have been in our dream home for a little over 1 year now and we are still in awe with everything.

Deserada Homes on Google Maps →

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