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Desert Lighting Solutions, Inc.

Lighting store · Desert Hot Springs, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%81+56.1Reliability 31%77+23.7Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 41 christmas light installationPosition by Experts Score among all companies we track in this category. · better than 8%
4.8 ★★★★★ 25 Google reviews · 21 photos
92%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Oct 2026latest review

Desert Lighting Solutions, Inc. at a glance

Google reviewers rate Desert Lighting Solutions 4.8 out of 5 based on 25 reviews, highlighting knowledgeable staff, quality products, and competitive pricing. Customers frequently cite helpful service for large projects, including outdoor lighting installations and fixture repairs, noting that the team resolves ordering errors efficiently. The primary criticism involves inaccurate online operating hours, with two reviewers noting the store was closed despite being listed as open on Saturdays.

  • Google rating: 4.8 out of 5 from 25 reviews (92% five-star).
  • Reviews on this page: 25 Google reviews (21 with written comments, 1 with photos).
  • Owner responses: the business replied to 16% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Christmas Light Installation serving Desert Hot Springs, California.

Data from Google, last updated November 2, 2026.

Score profile vs other christmas light installation

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction81Reliability77Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 81 (median 98)Reliability: 77 (median 98)Momentum: 100 (median 100)
This companyChristmas Light Installation median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Desert Lighting Solutions, Inc.: 81/100 on this factor. Category median: 98.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Desert Lighting Solutions, Inc.: 77/100 on this factor. Category median: 98.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Desert Lighting Solutions, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 66.–
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Bar = this company · dark tick = category median.

Star ratings

25 Google reviews we collected

  • 5 stars2392%
  • 4 stars14%
  • 3 stars00%
  • 2 stars00%
  • 1 star14%

Praise vs complaints

Phrases our text analysis found in 21 written reviews

  • Praise20100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude735%
  • Quality & results525%
  • Price & value315%
  • Speed & response210%
  • Would recommend210%
  • Communication15%

What customers talk about

We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Excellent selection, nice showroom and outstanding service.”
  • “And all of this great service is delivered with good cheer, patience and warmth.”
  • “Backing us the products they sell and work they do has proven to be of great value to me.”
  • “Excellent customer service Susan was the very best, fixed my lamp in no time, she has my business for life!”
  • “Highly recommend this place!”
  • “Cruz was super helpful through the whole process and easy to work with.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sondra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent selection, nice showroom and outstanding service. We've used them for two remodels - their product quality is excellent and the staff is very knowledgeable. Jeff delivered my large chandelier to our home personally, when it was clear that it wouldn't fit in my car. Highly recommend this place!

Peter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had an amazing experience with this team. Chris and Jeff are true pros and did an exceptional job . They are thoughtful with our time and made sure that the end result was over our expectations

Jacobsen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We found really nice quality lights here for a much better price than some of the ones our architect had picked out. We ran into a couple issues with some of the items that were ordered wrong and they were really helpful getting everything worked out. Cruz was super helpful through the whole process and easy to work…

Karin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

What fantastic customer service and súper -friendly experts to assist. They went above and beyond.

LisaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★

Very frustrating they are listed as open on Saturday from 10- 4 pm. Arrived at 3 pm and they are closed

Rob5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Definitely the place to go for all lighting needs. Super helpful and great pricing. They play good music in the store also.

Photos

Customer reviews

4.8 ★★★★★ 25 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sondra Kiss1 reviewTotal number of Google reviews Sondra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent selection, nice showroom and outstanding service. We've used them for two remodels - their product quality is excellent and the staff is very knowledgeable. Jeff delivered my large chandelier to our home personally, when it was clear that it wouldn't fit in my car. Highly recommend this place!

Peter Gamez5 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an amazing experience with this team. Chris and Jeff are true pros and did an exceptional job . They are thoughtful with our time and made sure that the end result was over our expectations

Jacobsen Benjamin2 reviewsTotal number of Google reviews Jacobsen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We found really nice quality lights here for a much better price than some of the ones our architect had picked out. We ran into a couple issues with some of the items that were ordered wrong and they were really helpful getting everything worked out. Cruz was super helpful through the whole process and easy to work with. Good prices, good quality, and great customer service. Would definitely recommend them.

Response from the owner · a month ago

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. It was a pleasure working with you! Your support means a great deal to all of us here at Desert Lighting Solutions!

LeLynn Todd Taylor2 reviewsTotal number of Google reviews LeLynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fixed my crazy outdoor lighting situation

Response from the owner · a month ago

Thanks for trusting us! We’re happy we could help! 😁💡

Karin Fashion Style9 reviewsTotal number of Google reviews Karin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What fantastic customer service and súper -friendly experts to assist. They went above and beyond.

Response from the owner · a month ago

Thank you so much! Going above and beyond is what we are all about. We truly appreciate your kind words and your business!

Loann AllenLocal Guide · 51 reviewsTotal number of Google reviews Loann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent Customer Service

Response from the owner · a year ago

Thank you so much!

Lisa WeaverLocal Guide · 42 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very frustrating they are listed as open on Saturday from 10- 4 pm. Arrived at 3 pm and they are closed

Rob S5 reviewsTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Definitely the place to go for all lighting needs. Super helpful and great pricing. They play good music in the store also.

Justin Nielsen228 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

GETSOME!!!

Diane Dickinson7 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Such beautiful lighting! Exquisite selections! Great customer service.

Desert Lighting Solutions, Inc. on Google Maps →

Business details