Experts Reviews · Company report
Desert Water Plumbing and Rooter logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%99+14Replies to reviews 7%97+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Desert Water Plumbing and Rooter

Peoria, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 1,287 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Desert Water Plumbing and Rooter is better than 97% of drain cleaning services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Desert Water Plumbing and Rooter is better than 96% of drain cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Desert Water Plumbing and Rooter is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Desert Water Plumbing and Rooter is better than 99% of drain cleaning services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Desert Water Plumbing and Rooter is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Desert Water Plumbing and Rooter is better than 97% of drain cleaning services.A
97

Reviews for your job

Customers hired Desert Water Plumbing and Rooter for 8 kinds of job.

Desert Water Plumbing and Rooter for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$596
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Water heater repair” · showing 20

Kathi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Mike was here today to drain and maintain my water heater. As always, he was professional and timely. I've known and used Mike for many many years and he always is dependable and knows his stuff! In the past, he corrected shoddy work done by a contractor. He can solve any plumbing issue with confidence and is…

Paid $200–400Great priceWater heater repair
Angela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Ethan was super nice and extremely knowledgeable!

Paid $1,200–1,400Reasonable priceWater heater repair
Rich8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Jose came to install a new pressure control valve, reconfigure plumbing and also install a pressure relief tank. He was personable and did a great job. I've used Desert Water before and have always been pleased with their work and fair pricing. They go above and beyond what I've experienced from other outfits.

Reasonable priceWater heater repair+ Responsiveness+ Punctuality+ Professionalism
TamiLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Tyler was very nice. He completed the very quickly.

Repair water fixturesFaucet repairWater heater repair
MadisonLocal Guide · 116 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am a repeat and loyal customer and as always, the service was prompt, professional, and everything was made easy. Tyler does a great job explaining things to me and simplifies what I think might be complicated! He was knowledgeable, fast and I was able to get back to work knowing my house was in great hands. I…

Paid $200–400Great priceFaucet repairWater heater repairShower repair
ChristopherLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had a great experience with Desert Water Plumbing. Tyler and Jason came out and replaced our hot water heater and installed a new soft water system and RO system. Both guys were awesome. They showed up on time, were super easy to work with, answered all my questions, and did a really clean job with everything. It…

Paid $2,000+Great priceWater heater installationWater tank installationWater heater repair
DesertLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always on time and reliable! Very solid company! Great work Joe!

Paid $400–500Great pricePlumbing pipe repairFaucet repairWater tank repair
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Joe was on time, professional & very helpful.

Paid $1–200Great priceWater heater repair
steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service! Highly recommended.

Paid $200–400Great priceWater heater repair
Sheryl13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I have used Desert Water for several different plumbing jobs, and now subscribe to their water softener salt delivery and maintenance service. They have always done a stellar job!

Water heater installationGarbage disposal installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
StephenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Wonderful experience with this company. My hot water heater blew and they showed up within an hour. We had another major company in the PHX area provide an outrageous price to replace the heater but this company looked and found out it was still under warranty. If you’re looking for a company that’s honest and has…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Allan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very fast response quick appointment and excellent service by their technician without a sales pitch and a very common sense approach to fixing the problem. Very impressed highly recommend them

Paid $300–400Reasonable priceWater heater repair
MichaelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Ethan did a great job

Paid $400–500Reasonable priceWater heater repair
KathleenLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Timely, on point service Friendly, matter of fact and not pushy Water heater Cleaning and RO system maintenance

Paid $400–500Reasonable priceWater heater repairService not listed
DanielLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Hey Y’all, AZ Desert Water & Plumbing just completed a bunch of services at my new condo. They repaired my water heater, put in a new inlet tank, installed a brand new toilet, put in a brand new kitchen island sink, installed reverse osmosis water tank in the kitchen…..cleaned all pipes too! Combined, it came out…

Great priceDrain cleaningWater tank installationToilet installation
Megan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The best service and professionalism I’ve EVER had with anyone in this field

Toilet repairWater heater installationPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
OLORUNs4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

FYI: we had a unique issue+this was the 3rd(THIRD) company to come out, thank God, the last! It all started w/ MS RACHEL aka Superwoman; her customer service, warmth, assurance + tenacity to be on top of EVERYTHING/EVERY staff member was commendable + extremely reassuring! MR BRAD: came out for a FREE…

Plumbing leak repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
TravisLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I received a quote from 2 different vendors to replace a leaking water heater. I first called the sticker of the vendor that installed my unit in 2017 and they came out and quoted me $2800 to replace the unit. I then called Nick at Desert Water Plumbing who was referred by a friend and after sending him a picture…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Prompt, very reasonably priced and honest folks.

Water heater repairService not listed
Mitch10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $600–800Great pricePlumbing pipe repairWater heater repair

Show more water heater repair reviews (2 more) →

Price

$959+91% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 68%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation112$1.2k–$2.5k
Plumbing pipe repair76$353–$1.4k
Plumbing leak detection59$205–$630
Toilet repair57$239–$680
Outdoor plumbing system repair46$366–$1.6k
Faucet installation43$340–$867
Drain cleaning34$248–$593
Plumbing leak repair34$248–$793

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