Experts Reviews · Company report
Deserved Comfort House Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Deserved Comfort House Cleaning

Columbia, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 114 apartment cleaning services · 4.9★ from 355 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Deserved Comfort House Cleaning is better than 92% of apartment cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Deserved Comfort House Cleaning is better than 89% of apartment cleaning services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Deserved Comfort House Cleaning is better than 79% of apartment cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Deserved Comfort House Cleaning is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Deserved Comfort House Cleaning is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Deserved Comfort House Cleaning is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Deserved Comfort House Cleaning for 6 kinds of job.

Deserved Comfort House Cleaning for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.88
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$253
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 72
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 88 Google reviews tagged “Standard cleaning” · showing 40

BL1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have been using their services for a couple of months and are very satisfied with the level of cleaning that they do. Our technician, Taylor, is professional and kind and always does a great job. Would definitely recommend!

Standard cleaning
AmieLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Deserved Comfort is a well managed, professional company. Their staff work hard and are very reliable. The women who have served us by cleaning the home have been wonderful women, dedicated to hard work and satisfying their customers. I strongly endorse them!

Reasonable priceStandard cleaning
Devin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We started working with Deserved Comfort shortly after our son was born and continued until we moved. We loved working with this company; they were always communicative, and the staff worked hard to provide high-quality service. We were also so happy when 'Shay Day' was coming up because we knew we'd have the house cleaned up and reset for the week ahead.

Paid $150–200Reasonable priceStandard cleaning
SharonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

LeDaisha spend most of the day with us. She is such a delight! LeDaisha honestly went above and beyond our expectations. Her attention to detail, efficiency, and professionalism is commendable - she did a phenomenal job. Our home is immaculate. We appreciate her hard work. We would definitely give her and you…

Paid $350–400Great priceStandard cleaning
Forrest2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have been using Deserved Comfort for close to a year and it has been great. Our technician, Tammy, does a great job working around our dogs and kids- she is always professional and on time.

Paid $200–250Reasonable priceStandard cleaning
KassidieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Edit 2 April 2026: still using Deserved Comfort and it's still a 5 star experience! We've had several different techs over the years and they all have their own special touch. The training provided and notes on our house must be quite detailed because we don't usually come home to anything lacking. They are always…

Standard cleaning
Anna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Tammy H continues to excel. She does an excellent job with efficiency and attention to detail. We look to her visit! Will continue to recommend Deserved Comfort 👏

Paid $150–200Reasonable priceStandard cleaning
Harry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have used this service for several years. Rachel our current ambassador is excellent!

Paid $150–200Reasonable priceStandard cleaning
Cheryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had heard about Deserved Comfort by word of mouth. I must say that I'm very happy that I decided to give them a try. The technician that they paired me with is perfect and I adore her! She is very professional and very thorough with her work. Deserved Comfort just makes things so easy for me. For what they do I…

Standard cleaningDeep clean
Ellen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Shay is welcomed back to my house! She is a sweet, hardworking person and I appreciate her hard work!

Paid $150–200Reasonable priceStandard cleaning
Haley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I’ve been using Deserved Comfort for a few years now, and it’s hands down the best service I spend on because it saves me so much time and energy. Leslie is one of the best technicians, and we’re always happy to have her take care of our home. She did a deep cleaning of our house before we moved in last year, and a…

Paid $200–250Reasonable priceGeneral housekeeping+ Punctuality+ Quality+ Professionalism
Marie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Deserved Comfort House Cleaning is wonderful. There is nothing like coming home from a long day at the office to a clean house. They work with our schedule and are very accommodating. I have recommended them to several people.

Paid $250–300Great priceStandard cleaning
Lara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Leslie (LaLa) is amazing! She is very thorough and goes the extra mile. She even makes sure our kitty is loved while she’s here every two weeks.

Standard cleaning
Wendy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tammy does such an excellent job. I was new to Columbia area and didn’t have a referral. This company does a great job coordinating your cleaning and making sure the quality is up to standards for the owner.

Customer photo from Wendy's review
Paid $200–250Great priceStandard cleaning
Thomas10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been using Deserved Comfort weekly, for almost a year. Hands down, the best cleaning service we have ever used. Ash and Kat have been fantastic. They are extremely thorough every time, and are very receptive to customer needs/wishes. We will continue to use them as long as they are open and I highly recommend them!

Great priceStandard cleaningMoving-related cleaningDeep clean
PaigeLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Shay did a great job! She always goes over and beyond!

Office & workplace cleaning
Zachary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are always satisfied with the cleaning. We do biweekly and have for a few months now. Kat has been our helper the last few times and she’s always on time, pleasant and does a great job.

Paid $150–200Reasonable priceStandard cleaning
BeverlyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rachel is an excellent technician. She is prompt and is detailed with every aspect of her work. I highly recommend her.

Paid $150–200Great priceStandard cleaning
Jestine11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very efficient. Pleasant. Excellent cleaning service!!!!! Very pleased with technician Rachel.

Paid $200–250Reasonable priceStandard cleaning
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

⭐️⭐️⭐️⭐️⭐️ Review for Lala and Mahala I cannot say enough wonderful things about Lala and Mahala and the amazing job they did cleaning my home today. From the moment they arrived, they carried themselves with such warmth, professionalism, and care that I immediately felt confident my home was in the best hands…

Great priceStandard cleaning
M14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rachel is very friendly and did a thorough job cleaning my home. As a busy person with young children, this service was definitely needed and I will be a repeat client on a monthly basis. Thank you!

Paid $350–400Reasonable priceStandard cleaning
Shay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Would definitely recommend! Love the quality of service and professionalism!

General housekeepingStandard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
B7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great company. Excellent all around. Michelle and the rest of the office staff are prompt, organized, and friendly. Jesse and the other cleaning crews are thorough, professional, and kind.

General housekeepingStandard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
bettie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Leslie and Nika arrived on time, were very friendly and accommodating. This was my first time using them or any cleaning service. I felt very comfortable having them in my home. Michelle, the manager, was extremely professional and business-like. Thank you! Now I’ve been using this company for quite awhile! Rachel…

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Gale2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Briana did a fabulous job cleaning my house once again! She always pays attention to cleaning certain things the way I like them. Briana is very considerate, and you can tell she loves her job and takes great pride in it. AND… Congratulations to all of you for winning The State’s Best 2024 for Cleaning Service and…

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Caroline8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Christina does a wonderful job each time cleaning and has been a pleasure to work with! I can't recommend the company enough for their focus on client satisfaction and a thorough job.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Dominque is such a blessing to our family! She is a hard worker, always going above and beyond to make sure our house is spotless. It is so nice to come home to a clean home. Thank you, Deserved Comfort!

General housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
Paula19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Today was my cleaning with Jessi with. Deserved Comfort. In addition to my regular bi-weekly cleaning, I requested a deep cleaning for my oven and refrigerator. It was wonderful. Jessi arrived early and was very kind and friendly. My house looks and smells great! So refreshing to come home to such a clean house!…

Standard cleaning+ Responsiveness+ Punctuality+ Quality
TawandaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I definitely would recommend the service. Deserved Comfort House Cleaning has made my life much easier. I truly appreciate the service Ms Leslie provide to me every two weeks. She has been a blessing to my family!!! Her kind smile and words of encouragement, are always appreciated!!!!!

Standard cleaning+ Quality+ Professionalism+ Value
Shannon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Ashley is the best!!

General housekeepingStandard cleaning+ Quality+ Professionalism
AngelaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent communication, technicians are prompt, professional, courteous and thorough. It’s wonderful to have all the floors and surfaces of the home cleaned all at the same time!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Sophie is thorough, flexible, and dependable. I’ve been a customer of Deserved Comfort for years and have always been satisfied with quality results and professionalism. Would definitely recommend.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Roger9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have used Deserved Comfort for the last several months and they have done an awesome job. Just got home from work and Sophie got my place spotless. I highly recommend.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Harold7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sophie did an awesome job. The house looks better than it did when it was new. As well as being a hard worker, Sophie was very friendly and respectful. Great service! Thank you.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
KellyLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Rude and unprofessional staff. Way overpriced. They require you to provide all of the cleaning supplies but still charge over $150 for a cleaning. Scheduling with them is a nightmare. I would request certain days and times and if those weren't available, I was then threatened with a cancelation fee that is the full…

Standard cleaning− Responsiveness− Punctuality
Martha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! Sophie was my technician!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Page2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Vivian cleaned for me this time. She did a great job. She is a hard worker and pleasure to have in my home.

General housekeepingStandard cleaning+ Quality
DanielLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is one amazing group of people, superstar after superstar. How do you find them!? You can clean my house any day, but when can I join the team!?

Deep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kristen was attentive, flexible, and communicative. She went above and beyond in every room! We are thrilled with her work and will be scheduling a return visit ASAP.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
LydiaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was reluctant at first to hire a house cleaner because it was difficult to get past the guilt surrounding the reality of being too busy with my full-time+ job to keep up with cleaning house as well as I would have liked. Deserved Comfort has been wonderful, though, and I am so thankful for their help and…

General housekeepingStandard cleaning+ Quality+ Professionalism

Show more standard cleaning reviews (48 more) →

Price

$206-19% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 64%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning86$158–$253
General housekeeping42$146–$277
Deep clean28$271–$465
Cleaning10—
Office & workplace cleaning4$132–$227
Moving-related cleaning4$297–$490

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