iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 114 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★355 Google reviews · 22 photos
98%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$206typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Deserved Comfort House Cleaning 4.9 out of 5 based on 355 reviews. Customers frequently praise the thoroughness of residential and commercial cleaning, noting that technicians are punctual, professional, and attentive to specific household needs like pets. Recurring themes include fair pricing and consistent communication from the management team. However, some low-star reviews criticize the requirement for clients to supply all cleaning materials and equipment, as well as instances of scheduling conflicts or damage to customer property.
Google rating: 4.9 out of 5 from 355 reviews (98% five-star).
Reviews on this page: 355 Google reviews (325 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 30, 2026.
Service: Apartment Cleaning Service serving Columbia, South Carolina.
Data from Google, last updated November 4, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Deserved Comfort House Cleaning: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Deserved Comfort House Cleaning: 89/100 on this factor. Category median: 94.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Deserved Comfort House Cleaning: 79/100 on this factor. Category median: 94.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Deserved Comfort House Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Deserved Comfort House Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Deserved Comfort House Cleaning: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
355 Google reviews we collected
4.9of 5
5 stars34798%
4 stars21%
3 stars00%
2 stars10%
1 star51%
Praise vs complaints
Phrases our text analysis found in 325 written reviews
99%praise
Praise53599%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price627%
Reasonable1464%
Overpriced15%
Not sure15%
$206-19% vs typical apartment cleaning services
Middle half of what 17 customers paid ($170–$266) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results20738%
Staff & attitude12623%
Would recommend7313%
Speed & response6211%
Honesty & trust275%
Communication265%
Price & value224%
What customers talk about
We read 325 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tammy came to our house today for the very first time and did such a wonderful thorough job.”
“Our technician, Taylor, is professional and kind and always does a great job.”
“This experience has been incredibly stressful and unprofessional.”
“We would definitely give her and you more than 5 Stars if possible!”
“If you are a service member or anyone with a tight schedule, I strongly recommend using a different cleaning company.”
“Our technician, Tammy, does a great job working around our dogs and kids- she is always professional and on time.”
“LeDaisha honestly went above and beyond our expectations.”
“We loved working with this company; they were always communicative, and the staff worked hard to provide high-quality service.”
“For what they do I believe they are very fair in pricing.”
“Way overpriced.”
People customers mention
Nicka11 reviews
Sophie11 reviews
Rebecca7 reviews
Marlo7 reviews
Briana6 reviews
Rachel6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Deserved Comfort House Cleaning for 6 kinds of job. Pick one to see what they paid and said.
LLeah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Tammy came to our house today for the very first time and did such a wonderful thorough job. Looks like I could eat off of the floor would definitely want her back.
Leah G
Paid $150–200Reasonable priceDeep clean
DDevin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We started working with Deserved Comfort shortly after our son was born and continued until we moved. We loved working with this company; they were always communicative, and the staff worked hard to provide high-quality service. We were also so happy when 'Shay Day' was coming up because we knew we'd have the house cleaned up and reset for the week ahead.
Paid $150–200Reasonable priceStandard cleaning
BBetsy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tammy was professional and knowledgeable. She wanted to make sure the cleaning was satisfactory and was willing to go over any areas I may have
questioned. She worked non stop and had supplies on hand , if needed. I felt comfortable with Tammy and hope she was with me during the cleaning. If Tammy is available, I would want her to come again, Thank you.
Paid $350–400Reasonable priceDeep clean
SSharonLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
LeDaisha spend most of the day with us. She is such a delight! LeDaisha honestly went above and beyond our expectations. Her attention to detail, efficiency, and professionalism is commendable - she did a phenomenal job. Our home is immaculate. We appreciate her hard work. We would definitely give her and you…
Paid $350–400Great priceStandard cleaning
FForrest2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We have been using Deserved Comfort for close to a year and it has been great. Our technician, Tammy, does a great job working around our dogs and kids- she is always professional and on time.
Paid $200–250Reasonable priceStandard cleaning
AAnna9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Tammy H continues to excel. She does an excellent job with efficiency and attention to detail. We look to her visit! Will continue to recommend Deserved Comfort 👏
Tammy came to our house today for the very first time and did such a wonderful thorough job. Looks like I could eat off of the floor would definitely want her back.
Leah G
Price assessment: Reasonable price
Price: $150–200
Services: Deep clean
Response from the owner · 2 days ago
Thank you so much for the wonderful review, Leah! ❤️ We're thrilled to hear that Tammy did such an amazing job on your first cleaning! She takes great pride in her work, and we'll be sure to share your kind words with her. We love hearing that your floors are clean enough to eat off of! 😊 We truly appreciate you choosing Deserved Comfort and look forward to taking care of your home again!
P
Paige Mcmanus4 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
Shay and Kiersten did a fantastic job. We truly appreciate them!!!
Price assessment: Not sure
Services: Office & workplace cleaning
Response from the owner · 2 weeks ago
Thank you so much, Paige! We're thrilled to hear that Shay and Kiersten did such a fantastic job! We are so fortunate to have them both on our team, and we'll be sure to share your kind words with them. We truly appreciate your continued trust in Deserved Comfort and thank you for taking the time to recognize their hard work!
B
BL Joksaite-Allen1 reviewiTotal number of Google reviews BL has written across all businesses on Google Maps, not just this one.
We have been using their services for a couple of months and are very satisfied with the level of cleaning that they do. Our technician, Taylor, is professional and kind and always does a great job. Would definitely recommend!
Services: Standard cleaning
Response from the owner · 4 weeks ago
Thank you so much for the wonderful review! We’re thrilled to hear that you’ve been so happy with your cleanings. Taylor is a valued member of our team, and we’ll be sure to share your kind words with her. Thank you for trusting Deserved Comfort with your home and for recommending us! ❤️
A
Amie PackerLocal Guide · 30 reviewsiTotal number of Google reviews Amie has written across all businesses on Google Maps, not just this one.
Deserved Comfort is a well managed, professional company. Their staff work hard and are very reliable. The women who have served us by cleaning the home have been wonderful women, dedicated to hard work and satisfying their customers. I strongly endorse them!
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 7 months ago
Thank you so much for your kind words and thoughtful review! We truly appreciate your support and are grateful for the opportunity to serve your home. It means a lot to hear that our team’s hard work and dedication have made a positive impact.
Thank you for choosing Deserved Comfort—we look forward to continuing to provide you with excellent service!
D
Devin Davidson1 reviewiTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
We started working with Deserved Comfort shortly after our son was born and continued until we moved. We loved working with this company; they were always communicative, and the staff worked hard to provide high-quality service. We were also so happy when 'Shay Day' was coming up because we knew we'd have the house cleaned up and reset for the week ahead.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · 2 months ago
Devin, thank you so much for this wonderful review! 💜 We absolutely loved being able to help your family during such a special season of life. And we have to say, we LOVE that cleaning day became “Shay Day!” 😊 We’ll be sure to share your kind words with Shay—she’ll be so happy to hear them!
Thank you for trusting Deserved Comfort with your home. We truly appreciate you and wish your family all the very best in your new home!
K
Kaylee MellusoLocal Guide · 15 reviewsiTotal number of Google reviews Kaylee has written across all businesses on Google Maps, not just this one.
Today we had a cleaning service provided to my home. While the cleaning of the surfaces, toilets, and bathrooms was well done, I am disappointed with several aspects of the service.
Prior to booking, I had to interrupt my lunch break due to being asked to purchase multi-purpose cleaner. I was also asked to provide toilet bowl cleaner, paper towels, and a vacuum cleaner. Furthermore, my vacuum allegedly broke during the process, resulting in the second bedroom not being vacuumed.
EDIT: After the service, I did test out vaccume to ensure it was working properly and it was. It is quite frustrating due to the fact that on the slip of paper the cleaner left she stated she was not able to vaccume the remainder of our home due to the vaccume breaking. Absolutely ridiculous!
Given the price of the service, I expected these requirements to be disclosed before booking and paying the deposit. Additionally, the bedrooms were not tidied up as anticipated.
As this was our first experience with your company, I hope you will take this feedback into consideration to improve your communication with future clients. I will not be booking again.
Price assessment: Overpriced
Price: $250–300
Response from the owner · 2 months ago
Hi Kaylee,
We take client feedback very seriously, which is why we were concerned when we saw this review. However, after thoroughly searching our records, we have been unable to locate your name or any record of you ever receiving service from Deserved Comfort House Cleaning.
We have no record of a cleaning scheduled or completed under your name, nor can we find any communication or payment associated with you. Because of that, we are unable to verify that the experience described in this review was with our company.
We have proudly served our community for more than 40 years, and we take both our clients’ experiences and the accuracy of reviews about our business very seriously.
— Deserved Comfort House Cleaning
B
Betsy Halloran9 reviewsiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
Tammy was professional and knowledgeable. She wanted to make sure the cleaning was satisfactory and was willing to go over any areas I may have
questioned. She worked non stop and had supplies on hand , if needed. I felt comfortable with Tammy and hope she was with me during the cleaning. If Tammy is available, I would want her to come again, Thank you.
Price assessment: Reasonable price
Price: $350–400
Services: Deep clean
Response from the owner · 2 months ago
Thank you so much, Betsy, for your wonderful review! We’re delighted to hear that Tammy made you feel comfortable and took such care to ensure you were completely satisfied with the cleaning. Her professionalism, attention to detail, and dedication are qualities we truly appreciate, and we’ll be sure to share your kind words with her. Thank you for choosing Deserved Comfort—we truly appreciate your trust and look forward to serving you again!
S
Susan Mandel10 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
We have had such great experiences with all the ladies who have come to clean at our home. While each one has a different personality, they are all hard workers, pleasant, and do great work.
Response from the owner · Edited 3 months ago
Hi Susan,
Thank you so much for your wonderful review! It means the world to us to hear that you've had consistently great experiences with our team.
We believe every technician brings their own unique personality while sharing the same commitment to providing exceptional service, so it's especially rewarding to hear that reflected in your experience. I'll be sure to share your kind words with the team—they'll truly appreciate them!
Thank you for trusting Deserved Comfort with your home. We look forward to seeing you again soon!
S
Sharon PaulkLocal Guide · 18 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
LeDaisha spend most of the day with us. She is such a delight! LeDaisha honestly went above and beyond our expectations. Her attention to detail, efficiency, and professionalism is commendable - she did a phenomenal job. Our home is immaculate. We appreciate her hard work. We would definitely give her and you more than 5 Stars if possible! Thank you! Sharon and Billy Paulk
Price assessment: Great price
Price: $350–400
Services: Standard cleaning
Response from the owner · Edited 3 months ago
Hi Sharon and Billy,
Thank you so much for taking the time to share such a wonderful review! We truly appreciate your kind words.
We're thrilled to hear that LaDashia exceeded your expectations. She takes great pride in her work, and your comments about her attention to detail, efficiency, and professionalism will mean so much to her. We'll be sure to share your feedback with her—it will absolutely make her day!
Thank you for trusting Deserved Comfort with your home. We look forward to serving you again soon!
F
Forrest Guilloud2 reviewsiTotal number of Google reviews Forrest has written across all businesses on Google Maps, not just this one.
We have been using Deserved Comfort for close to a year and it has been great. Our technician, Tammy, does a great job working around our dogs and kids- she is always professional and on time.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 3 months ago
We're so grateful you've trusted Deserved Comfort with your home for the past year. It means a lot to hear that Tammy has consistently provided the professional, reliable service you deserve.
Thank you again for your continued trust and support. We look forward to keeping your home comfortable for many years to come!
