Auto body shop · Fort Worth, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%38+2.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 123 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★199 Google reviews · 24 photos
98%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate DFW Auto Hail Repair 4.9 out of 5 stars based on 199 reviews, with the owner responding to 9% of them. Customers frequently praise the shop for handling insurance claims, providing loaner vehicles, and offering clear communication throughout the hail damage repair process. While most highlight punctuality and professional service, a small number of one-star reviews criticize a lack of updates after vehicles are dropped off and express dissatisfaction with the final results.
Google rating: 4.9 out of 5 from 199 reviews (98% five-star).
Reviews on this page: 199 Google reviews (195 with written comments, 13 with photos).
Owner responses: the business replied to 9% of reviews.
Most recent review: October 16, 2026.
Service: Auto Body Shop serving Fort Worth, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
DFW Auto Hail RepairAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DFW Auto Hail Repair: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DFW Auto Hail Repair: 89/100 on this factor. Category median: 86.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DFW Auto Hail Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DFW Auto Hail Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DFW Auto Hail Repair: 38/100 on this factor. Category median: 57.D
38
Bar = this company · dark tick = category median.
Star ratings
199 Google reviews we collected
4.9of 5
5 stars19698%
4 stars00%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 195 written reviews
98%praise
Praise41498%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2976%
Reasonable616%
Overpriced13%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10525%
Would recommend9322%
Staff & attitude6916%
Communication6014%
Speed & response5413%
Honesty & trust328%
Price & value113%
What customers talk about
We read 195 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an excellent job with our car, great professional work!”
“My Mom had the option to go with iDent & DFW Auto Hail Repair and unfortunately we made the horrible choice to go with DFW.”
“I would definitely recommend them to family & friends!”
“I do not recommend this company at all.”
“Nate was very helpful through the whole entire process.”
“What I appreciated most was that they handled all communication with my insurance company.”
“Job well done fast and on-time great outcomes plus help me with my deductible.”
“They took the time to make sure I understood everything & continuously kept me updated which gave me reassurance & trust.”
“They were finished in a very reasonable amount of time and they look as good as new.”
People customers mention
Jerry37 reviews
Nate14 reviews
Jose8 reviews
Junior5 reviews
Ramos3 reviews
Abilene3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EElizabeth8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I am so totally impressed with DFW Auto Hail Repair! From start to finish the customer service was exceptional. The process was completely explained. They took the time to make sure I understood everything & continuously kept me updated which gave me reassurance & trust. They went above & beyond to make sure I…
CChona3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Honest got free car rental. Job well done fast and on-time great outcomes plus help me with my deductible. Good Job . Thank you
Reasonable priceService not listed
GGaryLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nate was very helpful through the whole entire process. They did an excellent job with our car, great professional work! Would highly recommend!
Great priceService not listed
MMary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We are very pleased with this company (Nate was our main person we dealt with). He kept us in the loop as much as possible. We had two claims (2 Cars) One car was delivered to us today, October 8. They were able to give us two loaners. We had Hail Damage on both cars. We are very pleased with the first car they…
Great priceBatteryService not listed
JJamesLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
DFW hail Auto repair locally here in San Antonio. They did a good job. They repaired the hell damage. Brought the car back clean. Would have been nice to fill it up with gas or at least have tank but it's okay. They brought it back nice and clean. The damage was taken care of A1 service. They did my neighbor's car…
JJesus2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Jerry and his team did an amazing job on repairing both of my vehicles from hail damage. They were able to execute all requests in a timely manner. If anyone ever needs aid and relief from any hail damage in the future, I would recommend Jerry and his team every time!
I am so totally impressed with DFW Auto Hail Repair! From start to finish the customer service was exceptional. The process was completely explained. They took the time to make sure I understood everything & continuously kept me updated which gave me reassurance & trust. They went above & beyond to make sure I was happy. I would definitely recommend them to family & friends!
C
Chona Clauss3 reviewsiTotal number of Google reviews Chona has written across all businesses on Google Maps, not just this one.
We are very pleased with this company (Nate was our main person we dealt with). He kept us in the loop as much as possible. We had two claims (2 Cars) One car was delivered to us today, October 8. They were able to give us two loaners. We had Hail Damage on both cars. We are very pleased with the first car they sent back to us We are still waiting on the second car hopefully early next week.
Price assessment: Great price
Services: Battery, Service not listed
J
James MooreLocal Guide · 32 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
DFW hail Auto repair locally here in San Antonio. They did a good job. They repaired the hell damage. Brought the car back clean. Would have been nice to fill it up with gas or at least have tank but it's okay. They brought it back nice and clean. The damage was taken care of A1 service. They did my neighbor's car and he's a very particular guy and once I heard they were doing his car and I knew I could trust these guys and they came through. Thank you very much
J
Jesus Hernandez2 reviewsiTotal number of Google reviews Jesus has written across all businesses on Google Maps, not just this one.
Jerry and his team did an amazing job on repairing both of my vehicles from hail damage. They were able to execute all requests in a timely manner. If anyone ever needs aid and relief from any hail damage in the future, I would recommend Jerry and his team every time!
H
haydee torres3 reviewsiTotal number of Google reviews haydee has written across all businesses on Google Maps, not just this one.
I had hail damage repaired on both of my trucks, and I’m very happy with the experience! The team worked quickly and made the entire process easy from start to finish. Having two vehicles in need of repairs could have been a hassle, but they provided rental vehicles so I could keep up with my daily routine while the work was being done.
What I appreciated most was that they handled all communication with my insurance company. I didn’t have to spend my time making calls or going back and forth with insurance—they took care of everything. That convenience made a big difference and took so much stress off my shoulders.
Thank you to the team for making the repairs on both trucks such a smooth experience. I highly recommend them to anyone needing hail damage repairs!
T
Teresa Contreras7 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
I had an absolutely wonderful experience with DFW Auto Repair! They did a great job repairing my Bronco, and I was very happy with the quality of the work. The customer service was excellent from beginning to end.
Nate was the individual I worked with, and he was exceptionally friendly, professional, and helpful. He took the time to explain everything to me and kept me informed throughout the entire repair process. I truly appreciated that everything being done to my vehicle was communicated to me along the way, so I always knew what was going on.
What really stood out to me was the extra effort they made to make the entire process convenient. Nate brought the rental car to my house and even returned my vehicle to my house when the repairs were completed. They also completely cleaned the outside of my Bronco, which was such a nice extra touch!
I am extremely happy with the work that was done on my vehicle and with the overall experience. I would 100% recommend DFW Auto Repair to anyone needing quality vehicle repairs and excellent customer service. Ask for Nate—you won’t be disappointed! Thank you for taking such great care of me and my Bronco!
Price assessment: Great price
Services: Service not listed
C
CherryMaLocal Guide · 15 reviewsiTotal number of Google reviews CherryMa has written across all businesses on Google Maps, not just this one.
I had a great experience with IDent after my vehicle sustained hail damage. From start to finish, the process was smooth, professional, and stress-free. Nate was absolutely amazing to work with. He was very professional, knowledgeable, and always made sure I had answers to my questions. One thing that really stood out to me was his communication, no matter what time I reached out, he was quick to respond and never made me feel like I was bothering him. That level of communication and customer service really made a difference. My car was repaired and is now in great condition. I truly appreciate the quality of the work, the professionalism, and the care that was shown throughout the entire process. I would definitely recommend IDent to anyone dealing with hail damage, and I especially recommend working with Nate. Thank you for making what could have been a stressful situation such an easy experience!
H
Hope CrzLocal Guide · 65 reviewsiTotal number of Google reviews Hope has written across all businesses on Google Maps, not just this one.
DFW Hail did an amazing job! From start to finish, everyone was professional, friendly, and very helpful. They made the whole process easy and kept me informed along the way. I truly appreciate the great work and excellent customer service. I would definitely recommend DFW Hail to anyone needing hail or auto repair services. Thank you, DFW Hail, for taking such good care of me! Hats off to Jose and Jerry. Don't go through Hell with your Hail damage call DFW Hail..You earned my business for all storms.
