Hector Sanchez1 reviewTotal number of Google reviews Hector has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQueue satisfecho
Masterpiece Body Shop
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 123 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 89%
5.0 ★★★★★ 235 Google reviews · 24 photos
99%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Masterpiece Body Shop at a glance
Customers consistently praise the shop for fair pricing, quick turnaround times, and professional communication regarding job progress. Services frequently mentioned include bumper repairs, painting, and general bodywork, with many noting the quality of the finished vehicles. However, a recurring criticism involves a front bumper repair allegedly using wood screws and JB Weld, which other shops later described as a hack job requiring significant correction.
- Google rating: 5.0 out of 5 from 235 reviews (99% five-star).
- Reviews on this page: 235 Google reviews (223 with written comments, 78 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 30, 2026.
- Service: Auto Body Shop serving Fort Worth, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Masterpiece Body Shop: 97/100 on this factor. Category median: 90.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Masterpiece Body Shop: 94/100 on this factor. Category median: 86.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Masterpiece Body Shop: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Masterpiece Body Shop: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Masterpiece Body Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
235 Google reviews we collected
- 5 stars23399%
- 4 stars10%
- 3 stars00%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 223 written reviews
- Praise370100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1280%
- Reasonable213%
- Overpriced17%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results11732%
- Price & value7420%
- Would recommend6818%
- Speed & response5816%
- Staff & attitude339%
- Honesty & trust123%
- Communication82%
What customers talk about
We read 223 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ralph at Masterpiece body shop did excellent job on front bumper replacement and painting it!”
“Ralph is a great body man and the most fair price I have ever had .”
“Owner is friendly and I highly recommend this business!”
“from obtaining a reasonable quote, to scheduling service, to completing the job very quickly.”
“Ralph was so kind and did an AMAZING job on our back door.”
“Ralph was straight & up front with price & work to be done.”
“Communication before dropping off the car and during the process was great.”
People customers mention
- Ralph 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Masterpiece Body Shop for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Car looks brand new. Quick and honest shop. Ralph is a great body man and the most fair price I have ever had .
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It's a really good place to get a vehicle painted job when you need it I really recommended them!!!!!!!
Reasonable pricePaintingBody & Trim
Randy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The price beat all the other estimates that I got and the quality of work is outstanding. I am very happy with with this body shop!
Great priceBody & Trim
Camila2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excelente trabajo, mi carro luce como si estuviese nuevo. Le quitaron las abolladuras y los rayones.
Great priceBody & Trim
Mr10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very great business excellent customer service took my vehicle to get my bumper repair. They did it with excellence. I’m so satisfied.
logan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ralph is awesome. Reasonable and honest. Said what he was gonna do. I’ll definitely be back if I need bodywork done in the future.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 55 | — |
| Painting | 52 | — |
| Electrical | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 235 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Robert Jones1 reviewTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCar looks brand new. Quick and honest shop. Ralph is a great body man and the most fair price I have ever had .
Stephanie2 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt's a really good place to get a vehicle painted job when you need it I really recommended them!!!!!!!
- Price assessment: Reasonable price
- Services: Painting, Body & Trim
Randy Lewis2 reviewsTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe price beat all the other estimates that I got and the quality of work is outstanding. I am very happy with with this body shop!
- Price assessment: Great price
- Services: Body & Trim
Kyle Barfield5 reviewsTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFixed my bumper. Great job very fast very professional! Highly recommend.
Camila sanchez2 reviewsTotal number of Google reviews Camila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente trabajo, mi carro luce como si estuviese nuevo. Le quitaron las abolladuras y los rayones.
- Price assessment: Great price
- Services: Body & Trim
Arthur Velasquez1 reviewTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job. Highly recommend.
- Price assessment: Great price
- Services: Painting, Body & Trim
Anubis ValdezLocal Guide · 29 reviewsTotal number of Google reviews Anubis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat work my car!
- Price assessment: Great price
- Services: Body & Trim
Payton Goodson3 reviewsTotal number of Google reviews Payton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRalph did an amazing job. Amazing price and only one week. Highly recommend!
Deidra Martinez4 reviewsTotal number of Google reviews Deidra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDefinitely recommend 100%
Business details
- Address: 2325 Hemphill St, Fort Worth, TX 76110
- Phone: (817) 201-9534
- Service area: Fort Worth, TX