Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Google reviewers rate Texas Collision Centers 4.9 out of 5 based on 942 reviews, noting the owner replies to all feedback. Customers frequently praise the shop for professional staff, clear communication regarding repair costs and timelines, and high-quality collision and body work that often meets or exceeds expectations. While most experiences are positive, a small number of critics report delays in completing repairs, poor customer service interactions at the front desk, and issues with pricing or parts availability.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
942 Google reviews we collected
Phrases our text analysis found in 703 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 703 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was courteous, clearly explaining the repair work and cost involved, keeping me apprised throughout the process.”
“…fter reading the reviews, but once I arrived, I was greeted by a very unprofessional young lady who was eating at the front desk.…”
“Excellent service from the front desk, repair, to picking up the car.”
“Terrible service.”
“Very good customer service, Shoutout to Gary, he was cool and answered all my questions.”
“Honestly 10/10 customer service, definitely recommend 👍”
“Overall I would recommend them for repair they did good job just make sure everything is working correctly afterwards.”
“The work was made fast, thanks that I didn’t have to wait so long.”
“I removed all essential gear required for scheduled work and left gear that wasn't immediately required to maintain schedule.”
“After almost three weeks without my vehicle, I was honestly blown away when I picked it up.”
“Again, I do believe this collision shop got involved with a shady enterprise rent-a-car who won’t own accountability on their agreement of allowing pi…”
“It’s hard to find reasonable, fair and professional work like this anymore.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Texas Collision Centers for 7 kinds of job. Pick one to see what they paid and said.
Very good customer service, Shoutout to Gary, he was cool and answered all my questions. Honestly 10/10 customer service, definitely recommend 👍
Texas Collision Centers makes sure your vehicle is perfect and you are 100 percent satisfied. They go the extra mile every time. They provide outstanding customer service and support. I highly recommend them.
From the moment I walked in, I was impressed. The receptionist was friendly and knowledgeable. Josh, the inspector was quick and to the point. They ordered me an Uber. It was a great experience.
Alonso provided me a first-rate service. He was courteous, clearly explaining the repair work and cost involved, keeping me apprised throughout the process.
Brought it my vehicle for some body work. Was given a rough estimate on competition and vehicle was done before the estimated completion date. And was very happy with the results. I will definitely recommend them to family
We have a 2018 Ford Explore requiring front end repair and the craftsmanship performed is excellent. The paint on the Explorer is difficult to match but it came out flawless. Fit and finish were better than the factory. Every one at Texas Collision Center was friendly and helpful throughout the process. Our service…
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 209 | — |
| Painting | 148 | — |
| Steering & suspension repair | 26 | — |
| Tires | 23 | — |
| Electrical | 13 | — |
| Welding | 7 | — |
| Carburetor cleaning | 2 | — |
4.9 ★★★★★ 942 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fast, efficient, diligent!
Thank you, Jugoslav for your review! We appreciate your feedback and look forward to serving you again. Thank you for trusting us with your GMC Sierra!
Excellent customer service. The job was completed promptly and looked amazing!
Thank you, Maria! We're so glad to hear you had a great experience with our customer service and that you loved the results of the repairs on your Toyota Corolla. Your satisfaction means a lot to us!
They are professional it was affordable and prompt
Thank you, Izel, for your kind words! We're glad to hear you found our service professional, affordable, and prompt. Your support means a lot to us!
Very good customer service, Shoutout to Gary, he was cool and answered all my questions. Honestly 10/10 customer service, definitely recommend 👍
Thank you, Salvador! We're glad you had a great experience while your Ram 1500 was with us, and we appreciate your shoutout to Gary. Your recommendation means a lot to us!
Texas Collision Centers makes sure your vehicle is perfect and you are 100 percent satisfied. They go the extra mile every time. They provide outstanding customer service and support. I highly recommend them.
Thank you, Steven! We're glad to hear that you’re satisfied with our service and that our team was able to go the extra mile for you. Your recommendation means a lot to us!
From the moment I walked in, I was impressed. The receptionist was friendly and knowledgeable. Josh, the inspector was quick and to the point. They ordered me an Uber. It was a great experience.
Thank you, E'andre! We're glad to hear you had a great experience and appreciate your kind words about our receptionist and Josh. Your feedback means a lot to us! Thank you for trusting us with your Chevrolet Blazer!
The work was made fast, thanks that I didn’t have to wait so long.
Thank you, Jose! We're glad to hear the work on your Dodge Journey was completed quickly and that you didn't have to wait long. We appreciate your feedback!
Excellent service from the front desk, repair, to picking up the car.
Thank you, Stephen! We appreciate your kind words about our front desk and repair services. We're glad you had a great experience picking up your Subaru Outback!
Alonso provided me a first-rate service. He was courteous, clearly explaining the repair work and cost involved, keeping me apprised throughout the process.
Thank you, Timothy! We appreciate your kind words about Alonso and are glad to hear you had a great experience! Thank you for trusting us here at Texas Collision Centers for the repairs on your Hyundai Santa Fe.
Awesome excellent service!! Fast and quality work!!
Thank you for trusting us with you Scion TC, Dolores! We appreciate your kind words about our service and are glad you were happy with the fast and quality work. Thank you for choosing Texas Collision Centers of S. Ft Worth!
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
